Motorola MG8702 Manual de usuario

Quick Start

DOCSIS 3.1

Cable Modem

plus AC3200

Router

MG8702

Packaged with your MG8702

modem/router

Power Cube

Coax Wrench

Ethernet Cable

Velcro®Cable

Organizer

Para una Guía de Inicio Rápido en

español, por favor vaya a

www.motorolanetwork.com/MG8702ir

Let’s get started

If you don’t have cable Internet service, please order that from

your cable service provider. MG8702 supports DOCSIS 3.1, the

fastest cable modem service standard. Your MG8702 also

supports all speeds of any DOCSIS 3.0 services.

Now connect your MG8702 as shown on the next panel.

Connecting to a Coax Cable

Please see the connection photo on the next panel. You

connect your MG8702 to a “live” coax cable. Sometimes

a cable will already be available. Sometimes there’s a

coax wall jack available, and you connect to the jack with

a coax cable. Your MG8702 can also share a coax cable

attached to a TV by using a coax splitter. Please note

that a badly chosen splitter reduces a cable modem's

speed; so if you need to use a splitter, use a 2-way

splitter whose top frequency is 1,000 MHz or higher.

USB Port

WPS button

WLAN button

WiFi on/off button

RESET

ETHERNET (LAN 1-4)

You can connect a

computer, HDTV,

game station, or other

Ethernet

-capable

device to any of these

4 LAN ports.

COAX

Connect a “live” coax

cable to the modem’s

COAX connector as

discussed above.

(Tighten the nut so it’s

finger tight. You may

want to use the

supplied wrench.

Make the connection

snug but not over

tight.)

ON/OFF button

POWER

Connect the supplied

power cube

between

the power jack and an

electrical outlet.

Prepare to activate

By now you should have:

•Subscribed to cable Internet service.

•Connected your MG8702.

•Powered up your cable modem/router. To do this, the On/Off

button needs to be On (Push the button in until it clicks). Wait

for the online connection light ( for 3.0, or for 3.1) to

stop flashing and remain solidly lit. This may take up to 15

minutes.

You should have a recent cable bill handy because it has your

account number and you’ll probably need that.

If you’re asked for information about the MG8702, you can

find this on the label on the bottom of the modem/router.

Activate

For some service providers, you activate by calling them.

Many service providers including Comcast and Cox prefer that

you activate by opening the Web browser of a computer

that’s plugged into one of the MG8702’s Ethernet ports. Once

you've opened the browser, try to go to www.motorola.com .

This should bring you to the service provider's activation

page.

If you don’t have a computer, you can use the Web browser of

a WiFi device such as a smartphone or tablet for activation. In

that case you’ll need the unique Wireless Network Name and

Password printed on the bottom of your MG8702. You’ll use

these in setting up your wireless device to connect to the

MG8702. Once you’ve connected, you can open the browser

of that wireless device.

For Comcast XFINITY Users Only:

If the activation page does not appear, please go to

xfinity.com/activate for more information and to activate

your modem.

Here is a list of phone numbers for some major cable

service providers. (Note that this list is subject to

change.)

Comcast

1 (800) XFINITY

Cox

1 (877) 206-4210

Bright House (Spectrum)

1 (855) 222-0102

Cable One

1 (855) 692-4113

Charter Spectrum

1 (855) 757-7328

MediaCom

RCN

1 (844) 987

-3260

1 (800) 746-4726

Suddenlink

1 (877) 794-2724

Time Warner

(Spectrum)

WOW!

1 (

855) 707-7328

1 (800) 343-2076

Once your MG8702 is activated either online or by

phone, your service provider will provision your

MG8702 service. Typically this takes less than 5

minutes, but in some cases this may take 30 minutes

or longer to complete.

Once you have activated, try to browse the Web using a

device connected via Ethernet or WiFi to the MG8702. (See

the section Wireless Router, below for information on

connecting via WiFi). If browsing works, Congratulations!

Your MG8702 is working.

If your MG8702 is NOT working, see Troubleshooting Tips

below.

Configuration Manager

You may not need to use the MG8702’s Configuration

Manager. Here are some reasons for using it:

•You want to change the wireless network name and password.

For instance, maybe you want a more easily remembered

name, or you're replacing a router and want to use your

existing WiFi Network Name (SSID) and/or WiFi

Password/Key instead of the unique ones that come with the

MG8702. (See WiFi setup page.)

•You want to set up special Internet gaming settings.

•You want to get performance information about the MG8702

modem and/or built-in router. This can be helpful in

diagnosing DOCSIS performance issues and/or optimizing

wireless performance.

If you need to access the MG8702 Configuration Manager,

open your Web browser. Type http://192.168.0.1 in the

address bar and press the Enter key.

In the login dialog box, type the following User Name and

Password in lower case, then click OK.

User Name: admin

Password: motorola

The Basic Status and Settings page will appear. If this page

doesn’t appear, please see the Troubleshooting Tips below.

You can get more detailed information about the MG8702 and

its Configuration Manager, please see

www.motorolanetwork.com/MG8702manual

Wireless Router

As noted before, the MG8702 has a unique Wireless Network

Name/SSID and Wireless Security Key/Password printed on

the MG8702’s bottom label. Set up your wireless devices to

work with this SSID and security key, or the SSID and security

key you specified, if you changed them.

Note that wireless performance depends on a number of

factors. Please keep these things in mind:

•Where possible, put the MG8702 in a central place so that it’s

not too far away from your other wireless devices.

•Try to avoid interference from other wireless devices such as

Bluetooth headsets and stereos, microwave ovens, WiFi-

capable printers, and 2.4 GHz cordless phones and base

stations. Don’t put the MG8702 close to these interfering

devices.

•Sometimes it helps to change the MG8702 wireless channel

frequency to reduce interference with neighbors’ wireless

networks. This is discussed in the Troubleshooting section of

this Quick Start.

•Wireless range can be limited by a variety of issues, including

weak wireless clients and challenging building configurations.

Some devices that connect to the MG8702 do not have as

powerful a wireless signal, and often those devices can slow

down your network’s WiFi. If you need greater wireless range

far away from your MG8702, you could add a Range Extender.

For more information, please see

www.motorolanetwork.com/extenders

If you have coaxial cable running near your router and a

distant wireless access point, HDTV, or other device, MoCA is

often a good way to connect the router to the device. MoCA

can share the same cable used for cable TV or cable Internet.

With the Motorola MM1000 MoCA Adapter, speeds are up to

1,000 Mbps. Please see

www.motorolanetwork.com/MocaWifi

WiFi setup if you want to keep your

current network name and password

If your Motorola modem/router is replacing a modem/router

or router with WiFi capability, we strongly recommend that

you keep using the original WiFi network name (SSID) and

password that you were using on the modem/router or router

that you’re replacing. This will allow all your WiFi devices to

keep working without a new WiFi setup. If possible, do this

configuration by connecting a computer with Ethernet to any

of your Motorola modem/router’s Ethernet ports. You can also

do this configuration by using your smartphone or another

WiFi device that has a Web browser.

1. First write down the wireless network name and

password for your original network. Most WiFi devices

work on either the 2.4 GHz band, or both the 2.4 GHz and

the 5 GHz band. You may a wireless network name and

password for just the 2.4 GHz band; or you may have a

wireless network name and password for both the 2.4

GHz and 5 GHz bands.

2. Now open the browser of the computer or WiFi device

that you’re using to configure the Motorola

modem/router. Type http://192.168.0.1 in the address bar

and then press the Enter key. You will see a login screen

If you need to do this configuration by using your

smartphone or other WiFi device, first complete a WiFi

setup for your new modem/router, using the wireless

network name (SSID) and password printed on the

modem/router’s bottom label. See the Quick Start Guide

for more details. (You don’t need an Internet connection

to do this.)

where you should enter the following information in lower

case, then click OK.

User Name: admin

Password: motorola

3. After you click OK, the Basic Status page should appear.

Enter the Wireless Network Name and Password for the

2.4 GHz band for your original network, making sure to be

accurate and to use the same upper and lower case

characters you used for your original network. Then enter

the Wireless Network Name and Password for the 5 GHz

band you’ve been using, if any. If you haven’t been using a

5 GHz band and your Motorola modem/router has a 5

GHz band, here’s a good way to pick a network name and

password. If your 2.4 GHz band wireless network name is

smith, call your 5 GHz band smith-5 . Use the same

password for both your 2.4 and 5 GHz bands.

4. Press Save once you’ve entered the required information.

Now your new settings should be saved, and they should

be as close to your original wireless network name and

password settings as possible. If you see a message

saying that you lost your Internet connection, ignore it.

Now go to your device’s WiFi setup page. There you can

select your original 2.4 GHz network name or you can

select the similar name for 5 GHz. Your password is the

same one you’ve been using for your original network. All

your other WiFi devices should continue to work.

If you have a problem, you can restore the factory

modem/router network names and passwords by pressing

the Reset button on the back of the modem/router. Those

names and passwords are printed on the bottom label of your

modem.

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