Motorola solutions L5 Manual de usuario

L5 CAMERA IP TROUBLESHOOTING GUIDE

This guide describes the troubleshooting process for ﬁnding and correcting the IP address of an L5

camera whose IP address is not found on the default 192.168.3.100 - 106 subnet range. This can cause

the camera to not appear in CDM, CDF, or MiniCC and cause loss of the video stream.

PREREQUISITES

A Windows laptop or PC and Ethernet cable are required to perform the troubleshooting. Before

beginning, check that the L5 camera:

●Is not on any of the known default IP addresses. (192.168.3.100 - 106)

●Is powered ON

If both are true, complete each step in the following process to resolve the cause of the incorrectly set

IP address and correct it.

NETWORK PREPARATION

1. If the system uses a Linux VLP, connect an Ethernet cable from the laptop to one of the 8 ports

on the front.

2. Press WinKey+R → ncpa.cpl → Enter to open Network Connections

3. Verify that the network adapter being used shows a connection after being connected to a front

port

4. Right-click on the adapter being used for the VLP, then click Properties

trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. 1

5. In the popup window, click Internet Protocol Version 4 (TCP/IPv4)

6. In the popup window, click Advanced

NOTE: If Obtain an IP address automatically is enabled (DHCP), click the Use the following IP

address radio button.

trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. 2

7. Click Add in the IP addresses section and enter the following IP address and subnet mask:

●IP: 192.168.1.99

●Subnet: 255.255.0.0

8. Click OK. Click Add again and enter a second IP address and subnet mask:

●IP: 192.168.55.99

●Subnet: 255.255.0.0

9. Click OK in each of the existing popup windows until back at the main Network Connections

window.

FINDING THE CAMERA

Because the Windows PC and cameras are connected to the same network adapter on the PoE side of

the VLP, they can be accessed directly.

1. Download the latest version of L5 MiniCC: https://get.vaasﬁles.com/L5MCC

2. Extract all ﬁles and open MiniCC.

Enter 192.168.1.10 into the IP Address ﬁeld and click Connect.

trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. 3

3. If 192.168.1.10 fails to connect,enter 192.168.55.1 instead and click Connect.

4. If both IP addresses do not connect MiniCC to the camera, then contact support and escalate.

If MiniCC does connect, move on to the next section.

UPDATING THE CAMERA

If the system is connected to CDM or CDF then you MUST complete the following steps to remove any

existing ﬁrmware!

1. Navigate to the root CDM/CDF install directory in Windows File Explorer.

2. Click the search bar in the top right of the Windows File Explorer window.

3. Search for: *.fff to return a list of all ﬁrmware ﬁles within the current installation.

4. Select all, right-click, and DELETE all .fff ﬁles found.

Now that any existing ﬁrmware versions have been removed, and the cameras are connected in MiniCC,

complete the following steps to update the camera:

1. Download the L5 ﬁrmware: https://vaasﬁles.com/Firmware/L5/011922.fff

2. Within MiniCC click Update Camera.

3. Browse for the 011922.fff ﬁrmware ﬁle that was just downloaded.

4. Click Update.

5. A success message should appear at the bottom of the update window and the camera should

now be updated with the ﬁrmware.

NOTE: After the update process has completed, the camera may take up to 2 minutes to reboot.

The camera should appear on the same IP address it was originally found on.

When the camera reconnects in MiniCC, complete the following steps to correct the camera’s IP

address.

1. Click Change IP.

2. Enter the IP address the camera is intended to be on (192.168.3.XXX).

3. Modify the Gateway IP address to 192.168.3.1.

4. Click OK. Then, click Write to board.

5. A success message will appear and the camera will reboot using the new IP address.

trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. 4

FINAL CHECK

Use either VLP MiniCC, CDM, or CDF to verify that camera functionality has been restored.

NOTE: Remember to return the laptop’s Ethernet cable to the port on the VLP it was connected to before

beginning the troubleshooting.

trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. 5

Tabla de contenidos

Otros manuales de Cámara de seguridad de Motorola solutions

Motorola solutions

Motorola solutions AVIGILON AVA BULLET Manual de instrucciones de instalación

Motorola solutions

Motorola solutions PELCO Sarix Professional 4 Manual de usuario

Motorola solutions

Motorola solutions IndigoVision SP-20MP-MS-360 Manual de usuario

Motorola solutions

Motorola solutions Pelco Sarix Value Series Manual de usuario

Motorola solutions

Motorola solutions PELCO Ulisse Enhanced PTZ 2 Series Manual de usuario

Motorola solutions

Motorola solutions PELCO Esprit Anti-Corrosion Enhanced 1... Manual de usuario

Motorola solutions

Motorola solutions PELCO Sarix Enhanced 4 Manual de usuario

Motorola solutions

Motorola solutions avigilon H5EXPTZ BO30 Series Manual de usuario

Motorola solutions

Motorola solutions Avigilon H4A-DP1 Manual de usuario

Motorola solutions

Motorola solutions IndigoVision BX-2MP-BO-S-IR Manual de usuario

Motorola solutions

Motorola solutions avigilon H5A Series Manual de usuario

Motorola solutions

Motorola solutions IndigoVision UX-2MP-BO-S-IR Manual de usuario

Motorola solutions

Motorola solutions IndigoVision SP-20MP-MS-360 Manual de usuario

Motorola solutions

Motorola solutions Avigilon H4 Manual de usuario

Motorola solutions

Motorola solutions IndigoVision Specialized Series Manual de usuario

Motorola solutions

Motorola solutions AVIGILON AVA FLEX Manual de instrucciones de instalación

Motorola solutions

Motorola solutions PELCO EXSITE PRO PTZ Series Manual de usuario

Motorola solutions

Motorola solutions PELCO Spectra SPDE8-2X30-ID1 Manual de usuario

Motorola solutions

Motorola solutions V300 Manual de servicio

Motorola solutions

Motorola solutions Avigilon H4 Series Manual de usuario

Manuales populares de Cámara de seguridad de otras marcas

Okina USA

Okina USA SIR36-870VF650LP Manual de usuario

Divio

Divio NDR155PA Manual de usuario

Canon

Canon VB-C500D Manual de usuario

Easy Access

Easy Access EasyGuard Manual de usuario

Vivotek

Vivotek FD9389-EHV-v2 Manual de usuario

TUYA

TUYA COSMO W2 Manual de usuario

Eusso

Eusso UNC7500-IR Guía de configuración

urmet domus

urmet domus 1096/204 Manual de usuario

VC VC20 series Manual de usuario

Axis

Axis Q1614 Manual de usuario

ieGeek

ieGeek DD201 Manual de usuario

VADDIO

VADDIO ClearVIEW HD-USB PTZ 999-6990-000 Manual de usuario

Vicon

Vicon V662-D-1 Instrucciones de funcionamiento

Grundig

Grundig GCH-K0274P Manual de usuario

Lorex

Lorex VANTAGE LBC7032 Manual de usuario

4xem

4xem WPT Manual de usuario

Samsung

Samsung SCV-3082 Manual de usuario

Vitek

Vitek VTC-C544 Manual de usuario