Moneris E355 Manual de usuario

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Moneris® e355 PIN Pad: Quick Install

Guide

For more information

and assistance:

Web:

moneris.com/support-PAYDProPlus-mobile

Toll-free:

1-855-423-PAYD (7293)

Record your Moneris merchant ID here:

____________________________________

Contents

Introduction ................................................................................................3

Before you get started ..............................................................................4

Learning about e355 basics 5

Pairing an e355 with your Apple iPad..................................................7

Pairing an e355 via Bluetooth 7

Unpairing the e355 PIN Pad 12

Pairing an e355 via Wi-Fi 13

Initializing the e355 PIN Pad.................................................................20

e355 best practices..................................................................................22

Powering on the e355 22

Powering off the e355 22

Charging the e355 22

Charge indicator light 23

e355 conserving power in stand-by/sleep mode 24

Maintaining battery charge 24

Staying within communication range 24

Communication status indicators 25

Accessing PIN Pad configuration screens 25

Switching e355 connections 25

Switching from Bluetooth to Wi-Fi 25

Switching from Wi-Fi to Bluetooth 26

2 MONERIS® E355 PIN PAD: QUICK INSTALL GUIDE

e355 keyboard: entering numbers, letters, and special characters 27

Troubleshooting.......................................................................................29

Merchant support....................................................................................30

Introduction

PAYD Pro Plus lets you turn your Apple® iPad® into a mobile POS Payment

Solution, with great features that let you run your business from just about

anywhere.

This guide explains how to pair and configure the Moneris e355 PIN Pad for

the PAYD Pro Plus Mobile App on an Apple iPad.

4 MONERIS® E355 PIN PAD: QUICK INSTALL GUIDE

Before you get started

1. Ensure that you have the following components:

An Apple iPad that supports Bluetooth® and/or Wi-Fi connectivity.

Note:

If you want to pair the e355 via Wi-Fi, ensure that you have

access to a secure (non-public) Wi-Fi network using WPA2 encryption.

e355 and USB charging cable (provided in your welcome kit).

Note:

You will be required to plug this cable into a powered USB

port (e.g., on a computer).

The e355's terminal ID (also known as the "PIN Pad ID"), which is an

8-digit alpha-numeric code starting with "E1" (e.g., "E1012345") that

is printed on a label affixed to the underside of the e355.



Important! You will be required to refer to this terminal ID during

the setup procedures.

2. Ensure the PAYD Pro Plus App is downloaded and installed on your Apple

iPad.

3. Proceed to Learning about e355 basics on page 5.

Learning about e355 basics

1. Familiarize yourself with the key elements of the e355:

Power indicator light (right side of the e355)

Micro-USB port (right side of the e355)

Connect the USB charging cable here.

Cancel key (red)

Clear a displayed message, or cancel a transaction.

Power off the e355 (press and hold down until the e355

beeps and starts to power off).

6 MONERIS® E355 PIN PAD: QUICK INSTALL GUIDE

Correct key (yellow)

Clear data entered on the e355.

OK/Enter key (green)

Submit data or acknowledge a message on the e355.

Power on the e355 (press and hold down until the e355

starts to power up).

Chip Reader (slot at the bottom of the e355)

Display Screen/Contactless Reader

The WELCOME/BONJOUR screen displays while the PIN

Pad is idle.

Magnetic Stripe Reader (slot along the top of the e355)

Contactless Reader Indicator (green flashing lights)

2. Once you have familiarized yourself with the e355, follow the setup

procedures for instruction on how to pair the e355 with your Apple iPad:

To pair the e355 via

Bluetooth

, proceed to page 7.

To pair the e355 via

Wi-Fi

, proceed to page 13.

Pairing an e355 with your Apple

iPad

Pairing an e355 via Bluetooth

Follow the steps below to pair the e355 via Bluetooth.

Important! Before you begin this setup procedure, ensure that the PAYD Pro

Plus App is closed so that it is not running in the background on your Apple

iPad.

1. Power on the e355:

a. Plug the small end of the USB charging cable into the micro-USB

port on the e355 (see page 5).

Important! Use the USB charging cable provided with the e355.

Failure to do so may affect the operability of, or cause damage

to, the e355.

b. Plug the other end of the USB charging cable into a powered USB

port (e.g., on a laptop or computer).

Note:

Leave the USB charging cable connected to the e355 for

the remainder of the setup process.

c. Wait while the e355 powers on.

d. When the “LANGUAGE/LANGUE” screen appears, proceed to step

2. Ready your Apple iPad for Bluetooth pairing:

a. Power on your Apple iPad to which you want to pair the e355.

b. Ensure that Bluetooth is turned on, that the iPad is discoverable,

and its Bluetooth settings screen is displayed.

Note:

If the Apple iPad has ever been paired with a different

e355 or another type of PIN Pad (e.g., a PAYD PIN Pad), ensure that

the iPad does not continue to retain the other PIN Pad’s terminal

ID in its Bluetooth memory (i.e., if necessary, un-pair the other PIN

8 MONERIS® E355 PIN PAD: QUICK INSTALL GUIDE

Pad from the Apple iPad so that it forgets the terminal ID). Refer to

Unpairing the e355 PIN Pad on page 12 for more information.

c. Place the Apple iPad beside the e355 with which you want to

pair.

3. Configure the e355 for Bluetooth communication:

a. On the “LANGUAGE/LANGUE” screen, press the

key to select

ENGLISH

b. When the “TERMINAL SETUP” screen appears, press the

key to

select

Communication

c. When the “COMMUNICATION” screen appears, press the

key to

select

PAYD Family

d. When the “ECR CONNECTION” screen appears, press the

key to

select

Bluetooth

e. When the “ECR OS” screen appears, press the

key to select

iOS

f. When the “Bluetooth” screen appears, proceed to step 4.

4. Pair the e355 with your Apple iPad via Bluetooth:

a. On the Bluetooth screen, press the green key to select

Add

device

b. Wait while the e355 searches for devices with which to pair.

c. When the “Add device” screen displays, scroll to your iPad name,

and press the green key to select it.

Note:

To scroll up, press the

key; to scroll down, press the

key.

If your iPad name is not listed, press the yellow key, and

return to step 4a.

d. When the “Pair device” screen appears, press the

key to select

Yes

e. When the “Pairing” screen displays, wait while the passkey is

generated.

f. When the “Please compare” screen appears, note the six-digit

passkey.

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