MobileHelp Fall Button Manual de usuario
Fall Button™ |User’s Guide
Fall Button™
Fall Button™ Fall Detect Pendant User Guide
2
Fall Detect System Features
IMPORTANT NOTICE
Fall Button does not detect 100% of falls. If able, users should always push their help
button when they need assistance. Fall Button is not intended to replace a caregiver
for users dealing with serious health issues. Users should wear the Fall Button on the
outside of their clothing to improve accuracy in detecting falls.
MobileHelp Customer Support 1-877-827-6207 3
Fall Detect System Features
Multi-color indicator
Emergency Help
Button
Technical Support
Use Only
Fall Button™ Fall Detect Pendant User Guide
4
Welcome
Thank you for choosing MobileHelp with our new Fall Button™ Automatic Fall
Detect Pendant.
You will find instructions on how to set up your system in a separate manual.
Our new Fall Button™ Fall Detect pendant is compatible with our Cellular Base Station
and our Mobile Device. It has all of the features of our standard help buttons, allowing
you to send an alarm to our emergency response center when you need it by pressing the
emergency button. It also provides extra protection by automatically sending an alarm if
you fall and are unable to push your button.
Putting on the Fall Button™ Automatic Fall Detect Pendant
You should wear your pendant around your neck and adjust the lanyard so that it rests at
chest level with the emergency button facing forward so that it is easier for you to press.
We recommend you wear your button outside your shirt, as wearing it inside your shirt
can reduce the percentage of falls being detected.
MobileHelp Customer Support 1-877-827-6207 5
Note: Please handle your Fall Detect Button with care when putting it on or
taking it off, as it may interpret this movement as a fall and activate. If it does,
you will hear a series of beeps and the red light will begin flashing. You can cancel
the alarm by pressing and holding your button for approximately 5 seconds until
the light flashes green once and you hear a series of beeps. If you are unable to
cancel, please tell the operator that it was a false alarm. If you do not explain this
to the operator, emergency help will be contacted.
If you have any questions, please call our support team at 1-877-827-6207 and select
the Technical Support option. See last page for hours of operation.
Fall Button™ Fall Detect Pendant User Guide
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Testing Your Fall Detect Button
Please have your complete system near you at the time of testing. Press your button
once firmly.
Your alarm will be sent to the Cellular Base Station and/or Mobile Device.
Your Base Station will announce “Call in progress” and your Mobile device will beep,
or depending on the version you have, it will announce “Call in progress”.
Once the alarm is received by the central station, your Cellular Base Station will
announce “Please stand by for an operator” and your Mobile Device will continue to
beep, or depending on the version you have, it will announce “Please stand by for
an operator”.
An emergency operator will communicate with you through your Base Station or
Mobile Device. Tell the operator that this is not an emergency and that you are just
testing your system. If you do not explain to the operator that you are testing your
unit, emergency help will be contacted.
Note: It is important that you test your system at least once a month.
MobileHelp Customer Support 1-877-827-6207 7
Testing Fall Detection
Fall detection can be tested by dropping the unit from a height of 18 inches (about a foot and a half).
The fall detect button takes 20 to 30 seconds to interpret the movement and determine if an actual
fall has occurred. If it determines a fall has ocurred, it will send a signal to the Base Station and/or
Mobile Device.
Your Fall Detect button will sound a series of beeps and the light will flash red for 20 seconds.
Your Base Station will announce “Fall Detected, press and hold button to cancel,” your Mobile Device will
beep, the red ring around the emergency button will start flashing or depending on the Mobile Device
version, it will announce “Fall detected - Press and hold button to cancel”.
Please do not pick up the pendant before the test is completed, as it may interpret this as normal
movement and cancel the test.
If you want to cancel the test, press and hold your Fall Button until it flashes green once and you hear
a series of beeps.
For Cellular Base Station customers, who do not have a Mobile Device, you can also cancel by pressing
the blue reset button on your Base Station.
If you do not cancel the alarm during the first 20 seconds after a fall was detected, your Mobile
Device will beep and contact the emergency response center. Depending on the Mobile Device
version, it may also announce “Fall Detected – Contacting Emergency Response Center”. Your Base
Station will announce “Fall detected, contacting emergency response center”.
Please tell the operator that you are just testing your system. If you do not explain to the operator
that this is a test, emergency help will be contacted.
Fall Button™ Fall Detect Pendant User Guide
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Important Safety Information
Test your system once a month.
The fall detect button does not detect 100% of falls. If you are able, please press your help
button when you need assistance.
The fall detect button will work approximately 350 feet from the Mobile Device or 600 feet
from the Base Station, depending on the size and construction of your home.
We recommend you wear your button outside your shirt, as wearing it inside your shirt can
reduce the percentage of falls being detected.
Wear your fall detect button at all times. You should wear your pendant around your neck and
adjust the lanyard so that it rests at chest level with the emergency button facing forward so
that it is easier for you to press.
Helpful Tips to Minimize Activation While Sleeping:
Tip 1 - To prevent your fall detect pendant from accidentally activating while you sleep, please shorten
the length of your lanyard so that the pendant rests at chest level.
Tip 2 - Keep your Cellular Base Station or Mobile Device in or close to your bedroom. If your pendant
accidentally activates while you are sleeping, you will be able to hear the operator on the Cellular Base
Station or Mobile Device and can let them know it was a false alarm and you are ok. If your pendant
alerts the call center and you do not answer, help will be contacted.
Tip 3 - If your pendant activates frequently when you are sleeping, you may want to wear a regular neck
pendant or wrist button while in bed. Remember to put your fall detect pendant back on when you get
up from bed.
If you have any questions, please call customer support at 1-877-827-6207 and select technical support.
MobileHelp Customer Support 1-877-827-6207 9
Fall Detection Pendant Light Indicator
Color Pattern Purpose
Off Off No alarm detected
Red Flashes once Button has been pressed or a fall is detected
Green Flashes once Alarm has been cancelled
Amber One flash every few minutes Pendant is low on battery
Warning: Strangulation and choking hazard. The neck pendant button lanyard has
been designed to break away when tugged, however the user can still suffer serious
personal injury or death if the cord becomes entangled or stuck on objects.
Avertissement: Risque de suffocation ou d’étranglement. La lanière pour bouton
pendentif est conçue pour se détacher lorsqu’elle est tirée, cependant, l’utilisateur
peutsubir une blessure ou la mort si la lanière se mêle ou s’accroche à d’autres objets.
Fall Button™ Fall Detect Pendant User Guide
10
Fall Detect Pendant Frequently Asked Questions
What happens if I fall?
If you are able to, you should always press the button if you need help. If you are unable to press
the button and a fall is detected by the pendant, it waits for 20 to 30 seconds to check for normal
movement before sending the emergency fall message. It then waits 20 additional seconds for manual
cancellation. After this time, if no motion has occurred and the alarm is not cancelled manually, the
alert is sent to the emergency response center just as it would for an emergency button press.
How can I cancel a fall detect alarm?
Alarms can be manually cancelled by pressing and holding the pendant’s emergency button for
at least 5 seconds during the time that the red light is flashing. You will hear a series of beeps and
the light will flash green once.
For Cellular Base Station customers, who do not have a Mobile Device, you can also cancel by
pressing the blue reset button on your Base Station.
If the alarm is not cancelled the operator will contact you through the Base Station and/or Mobile
Device. If the operator cannot hear you or you do not respond, emergency help will be contacted.
Will my fall detect button work outside my home?
Yes, the Fall Button™ Automatic Fall Detect pendant works outside of the home as long as it is
within range of the Mobile Device. Please remember to always bring your Mobile Device with
you when leaving your home.
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