Mitel MiVoice 5360 Manual de usuario

MiVoice Business

MiVOICE 5360 IP PHONE USER GUIDE

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MiVoice 5360 IP Phone User Guide

April 2016

58013707

IMPORTANT! THIS PHONE IS NOT SUITABLE FOR DIRECT CONNECTION TO THE

PUBLIC-SWITCHED TELEPHONE NETWORK. CONNECT THE PHONE TO A MITEL

NETWORKS SYSTEM ONLY.

Table of Contents

iii

About Your Phone........................................................................................................1

Elements of Your Phone............................................................................................................2

Ring/Message Indicators...........................................................................................................3

For Users on Resilient Mitel Communications Director (MCD) Systems...................................3

Mitel Line Interface Module........................................................................................................3

Using Your IP Phone with Mitel Unified Communicator Express...............................................3

HTML Applications.....................................................................................................................4

Tips For Your Comfort And Safety.............................................................................................4

Don't Cradle the Handset!......................................................................................................................4

Protect your Hearing..............................................................................................................................4

Adjust the Viewing Angle.......................................................................................................................4

Using Your Default Phone Window..............................................................................5

Getting Started with Your Phone...............................................................................................5

5360 IP Phone Default Window.................................................................................................6

Gadget Sidebar on the 5360 IP Phone......................................................................................7

Using Applications on the 5360 IP Phone....................................................................8

Accessing Your Phone Applications..........................................................................................9

Getting Help...............................................................................................................................9

Tips for Setting up Your Phone and Touch Screen...................................................................9

Customizing Your Phone............................................................................................ 10

Using the Settings Application.................................................................................................10

Specify Language....................................................................................................................11

Specify Text Size.....................................................................................................................11

Specify Call Notification Behavior............................................................................................11

Adjust Display Brightness........................................................................................................12

Specify Screen Saver timer.....................................................................................................12

Calibrate the Display................................................................................................................12

Specify Audio Feedback Options.............................................................................................13

Enable Message Key...............................................................................................................13

MiVoice 5360 IP Phone User Guide

Enable PC Connectivity...........................................................................................................14

Float Keys................................................................................................................................14

Adjust the Ringer.....................................................................................................................14

Cleaning Your 5360 IP Phone.................................................................................................15

Text Entry ................................................................................................................................15

Text Entry Window...............................................................................................................................15

Keyboards............................................................................................................................................17

Setting Up Your Contact List......................................................................................19

Adding Names to Your Contact List.........................................................................................19

Editing Information in Your Contact List ..................................................................................19

Visual Voice Mail........................................................................................................20

Set Up your Mailbox ................................................................................................................20

Enable Visual Voice Mail.........................................................................................................20

Opening the Visual Voice Mail Application..............................................................................20

Log Into Your Mailbox From Your Own Extension...................................................................21

Log Into Your Mailbox From Another Extension......................................................................21

Log Out Of Your Mailbox.........................................................................................................22

About the Visual Voice Mail Main Window ..............................................................................22

Display Message Details .........................................................................................................23

Play a Voice Message.............................................................................................................25

Dial Message Sender ..............................................................................................................25

Save a Message......................................................................................................................26

Delete a Message....................................................................................................................26

Add a Message Sender to Your Contacts List.........................................................................26

Forward a Message to Another Mailbox..................................................................................27

Forward a Message to Your Email Address............................................................................27

Using the Call History Application ..............................................................................28

View Call Log Details...............................................................................................................28

Review Call Log Icons.............................................................................................................29

Table of Contents

Delete Logs..............................................................................................................................29

Call Forwarding..........................................................................................................30

Using Quick Call Forward Always............................................................................................30

Programming Call Forwarding Defaults...................................................................................31

Programming Features on Your Keys........................................................................32

Tips on Programming Features...............................................................................................32

Features available for programming on programmable keys..............................................................32

Applications available for programming on programmable keys.........................................................34

Program Feature Keys Using the Settings Application............................................................34

Clear Programming from a Key...............................................................................................36

Making and Answering Calls......................................................................................37

Dial from your People Application............................................................................................37

Phone Book.............................................................................................................................37

Answer a Call...........................................................................................................................38

End a Call................................................................................................................................38

Redial ......................................................................................................................................38

Redial - Saved Number ...........................................................................................................39

Handsfree Operation ...............................................................................................................39

Auto-Answer............................................................................................................................40

Using the Analog line...............................................................................................................40

Call Handling..............................................................................................................41

Hold .........................................................................................................................................41

Mute.........................................................................................................................................41

Transfer ...................................................................................................................................42

Direct Transfer to Voice Mailbox..............................................................................................42

Conference..............................................................................................................................43

Conference Split......................................................................................................................43

Add Held..................................................................................................................................43

Swap........................................................................................................................................44

MiVoice 5360 IP Phone User Guide

Using Other Features.................................................................................................45

Account Codes ........................................................................................................................45

ACD.........................................................................................................................................45

Attendant Call Hold - Remote Retrieve....................................................................................46

Callback...................................................................................................................................46

Call Forward - Remote (I'm Here)............................................................................................46

Call Forward - End Chaining....................................................................................................47

Call Forward - Forced..............................................................................................................47

Call Forward - Override ...........................................................................................................48

Call Park..................................................................................................................................48

Call Pickup...............................................................................................................................49

Campon...................................................................................................................................49

Direct Paging...........................................................................................................................50

Direct Paging - Handsfree Answerback Enabled ................................................................................50

Direct Paging - Handsfree Answerback Disabled................................................................................51

Direct Voice Call......................................................................................................................52

Do Not Disturb.........................................................................................................................52

Emergency Calls......................................................................................................................53

Emergency Calls When Emergency Call Routing Programmed.........................................................54

Float Keys................................................................................................................................54

Programming Float Keys .....................................................................................................................55

Using Float Keys..................................................................................................................................56

Group Listen............................................................................................................................56

Group Paging / Meet Me Answer.............................................................................................57

Group Presence.......................................................................................................................57

Handoff - Personal Ring Groups..............................................................................................59

Headset Operation...................................................................................................................59

Hot Desking.............................................................................................................................61

Hot Desk Remote Logout ........................................................................................................61

Hot Desk - PIN Change...........................................................................................................62

Make Busy...............................................................................................................................62

Table of Contents

vii

Message Waiting Indicator ......................................................................................................62

Messaging - Advisory ..............................................................................................................63

Messaging - Callback ..............................................................................................................63

Messaging - Cancel Callback..................................................................................................64

Messaging - Cancel All Callbacks ...........................................................................................65

Music .......................................................................................................................................65

Night Answer ...........................................................................................................................65

Override (Intrude) ....................................................................................................................65

Paging .....................................................................................................................................66

Phone Lock..............................................................................................................................66

User PIN..................................................................................................................................67

Record a Call...........................................................................................................................68

Reminder.................................................................................................................................69

Voice Dialler.............................................................................................................................70

Speed Call...............................................................................................................................70

Contact Presence ................................................................................................................................70

Tag Call ...................................................................................................................................71

Trunk Flash..............................................................................................................................71

Using Your Phone with the 5310 IP Conference Unit................................................. 72

Access the Conference Controller...........................................................................................72

Turn the Conference Unit On and Off......................................................................................72

Adjust the Conference Unit Volume.........................................................................................72

Place the Conference Unit in Presentation Mode....................................................................72

Exit the Conference Controller.................................................................................................73

Mute the Conference Unit........................................................................................................73

Using the Line Interface Module................................................................................. 74

Making and Answering Calls Using the Analog key ................................................................74

Making and Answering Calls Using the Failover Mode ...........................................................75

MiVoice 5360 IP Phone User Guide

viii

Using Your Phone with the Cordless Module and Accessories..................................76

Elements of Your Cordless Module and Accessories..............................................................78

Handset/Headset Combinations..............................................................................................78

Pairing the Cordless Module and Accessories........................................................................78

Pairing a DECT Cordless Accessory with a DECT Cordless Module .................................................79

Pairing a Bluetooth Accessory with a Bluetooth Module.....................................................................79

Unpairing an Accessory.......................................................................................................................80

Cordless Module LED Indicators.............................................................................................80

Using a Cordless Device as a Remote Control .......................................................................81

Using the Mute Key on a Cordless Device..............................................................................81

Using the Volume Keys on Cordless Device...........................................................................81

Using the Mitel Cordless Handset..............................................................................82

Elements of the Cordless Handset..........................................................................................82

Answer a Call...........................................................................................................................83

Hang up...................................................................................................................................83

Dialing – Auto Dial Disabled....................................................................................................83

Dialing – Auto Dial Enabled.....................................................................................................83

Handset Alerting Tones and LEDs ..........................................................................................84

Using the Mitel DECT Cordless Headset ...................................................................86

Answer a Call...........................................................................................................................86

Hang Up ..................................................................................................................................87

Dialing – Auto Dial Disabled....................................................................................................87

Dialing – Auto Dial Enabled.....................................................................................................87

Headset Alerting Tones and LEDs ..........................................................................................87

Using a Bluetooth Headset.........................................................................................89

Answer a Call...........................................................................................................................89

Hang Up ..................................................................................................................................89

Dialing – Auto Dial Disabled....................................................................................................89

Dialing – Auto Dial Enabled.....................................................................................................90

Table of Contents

Using the Cordless Devices Application.....................................................................91

Low Battery Level....................................................................................................................91

Viewing Cordless Module Information.....................................................................................91

Enabling/Disabling Auto-Connect on a Bluetooth Headset .....................................................92

Connecting/Disconnecting a Bluetooth Headset .....................................................................92

Editing a Bluetooth Headset Name..........................................................................................92

Auto Dial..................................................................................................................................93

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