Mitel MiVoice 5312 Manual de usuario

Ocean Telecom

01284 729869

info@oceantelecom.com

USER GUIDE FOR 5312 and 5324 MITEL IP HANDSETS

Any codes stated in the documents are system defaults if these do not wor then please contact your system

administrator or Ocean Telecom

1. TO MAKE AN EXTERNAL CALL

Press 9 or OUTGOING and then dial the telephone number and press # to speed up the dialling

2. TO ANSWER A CALL HANDSFREE

Press the spea er ey

3. TO HOLD A CALL

Press the RED HOLD ey

or select HOLD from the LCD options

TO RETRIEVE THE CALL ON HOLD

Press the flashing CALL ey or the red HOLD ey

again

If you leave a call on hold longer than the recall timer (default is around 60 seconds), it will recall bac

to your phone and start ringing

4. TO TRANSFER A CALL

While on a call press the transfer ey

, dial the extension number, announce the call, then

hang up to transfer it

If you have the extension programmed under eys you do not need to press transfer first.

If you want to transfer the call externally then press the transfer ey then dial 9 or press

OUTGOING then dial the external number.

To transfer to a speed dial press the transfer ey then STN SPDL or SYS SPDL then the

speed dial number

If the number you are transferring to is busy or there is no answer, return to the caller by pressing the

flashing CALL ey.

5. TO ACCESS THE S STEM DIRECTOR OR A S STEM SPEED DIAL NUMBER

Press SYS SPDL and enter the 3-digit code

To access the system directory press the blue directory ey and select 1 for INTERNAL

DIRECTORY or 2 for OUTSIDE DIRECTORY you can now search by typing the name required.

Use MUTE to bac space and FWD to move cursor forward. Use the VOLUME up and down eys to

scroll through the entries

Ocean Telecom

01284 729869

info@oceantelecom.com

6. REDIAL

Press the REDIAL ey

to redial the last external number dialled.

7. CALL LOGGING (this feature is only available on newer systems)

Your phone stores the last several dialled, received or missed calls. To access this feature dial 333

then from the LCD options select 1 for Missed Calls, 2 for Received Calls or 3 for Dialled Calls. You

can then use the volume eys to scroll through the entries. Press the # ey if you want to call one of

those entries.

8. SPEAKER

This allows you to replace the handset should you wish to continue the call hands free.

Press the spea er ey first and then replace the handset.

9. MESSAGE

Message can be used for voicemail or sending waiting indications on other handsets.

To active waiting indications while on an internal call, which is not being answered, press your MSG

and replace the handset. Their MSG light will flash and when they pic up their handset

and press the message ey it will call you bac .

10. MUTE

You can mute the handset or spea er (if on hands free), which allows you to hear the caller, but they

cannot hear you. Press the MUTE ey to enable and disable whilst on a call.

11. FORWARD

To call forward your phone to another destination press the Forward ey then select one of the options

from the LCD

Then dial the destination you want to forward to, examples below. Or use the options from the LCD.

• Internal Number - enter the extension or group number

• Voicemail – enter 2500

• External Number - dial 9 followed by the external number then #

TO CANCEL ANY OF THE ABOVE MODES PICKUP THE HANDSET DIAL 355 THEN HANG UP. Or

Press the forward ey to clear.

Ocean Telecom

01284 729869

info@oceantelecom.com

12. VOLUME CONTROLS

You can adjust the volume levels while performing or listening to any of the following functions:

• Handset use for internal and external calls,

• Hands free calls,

• Ringing through the spea er

Press the up and down buttons on the right hand side of the phone

13. DND

Do Not Disturb.

Use this ey to bloc all calls to your handset, press DND then select the message number or just

press the lit spea er ey. Press the lit DND ey to turn off.

14. PAGING

Lift the handset and press PAGE, ma e your announcement and press the switch hoo before

replacing the handset.

After pressing PAGE you may be requested to enter a Zone number, enter as required.

15. CALL PICK-UP (REVERSE TRANSFER)

Dial 4 followed by the extension number of the ringing handset.

Alternatively you can press 4 then the group number if you are part of one.

If you have a ey on your phone programmed as an extension or group you can press 4 then the ey.

16. CONFERENCING

You can have up to four parties (including yourself) in a conference call.

TO ACTION:

With a caller on the line press the Conference button or select Conference from the LCD options

Ma e your next call (internal or external)

When the next party has answered press Conference twice to include all parties

Repeat for additional parties.

17. TO SELECT A DIFFERENT RING TONE

Leave the handset down and dial 398

The press the volume up or down ey to scroll through the ring tones

18. TO PROGRAMME OUR OWN KE S

Leave handset down and dial 397

Press the blan ey you wish to programme

Enter the extension number you require.

Ocean Telecom

01284 729869

info@oceantelecom.com

PROGRAMMING PERSONAL SPEED DIAL NUMBERS (0-9)

1. With the handset down dial 383.

2. Enter a code between 0-9

3. Enter the name if required using the eypad and press # then enter the telephone number to be stored

and press #.

Use MUTE to bac space and FWD to move cursor forward whilst typing the name or number

TO DIAL THE NUMBER

USING THE DISPLAY

1. Press the STN SPDL or dial 382 ey

2. Then select the speed dial 0-9

You can press # to speed up the dialling

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