Mitel MiVOICE BUSINESS Manual de instrucciones
MiVoice Business
EX Controller Installation and Administration Guide
RELEASE 9.1
April 2020
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Contents
Chapter: 1 About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Contacting Mitel Technical Support . . . . . . . . . . . . . . . . . . . . . 2
Chapter: 2 About EX Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
EX Controller Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . 3
User Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Deployment Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
MiVoice Business System Administration Tool . . . . . . . . . . 7
Mitel Integrated Configuration Wizard . . . . . . . . . . . . . . . 8
EX Controller Web GUI . . . . . . . . . . . . . . . . . . . . . . . . 8
Supported Hardware Configuration . . . . . . . . . . . . . . . . . . . . . 9
Sample Configuration . . . . . . . . . . . . . . . . . . . . . . . . 9
Optional Accessory . . . . . . . . . . . . . . . . . . . . . . . . . .10
Models and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . .10
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Operating Environment . . . . . . . . . . . . . . . . . . . . . . .10
Storage Temperature . . . . . . . . . . . . . . . . . . . . . . . .10
Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . .11
Connection Interfaces and LEDs . . . . . . . . . . . . . . . . . . .11
Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . .14
Slots Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Chapter: 3 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Package Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Tools and Equipment . . . . . . . . . . . . . . . . . . . . . . . . .17
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Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Cleaning Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Installing the EX Controller . . . . . . . . . . . . . . . . . . . . . . . . . .18
Installing Telephony Cards . . . . . . . . . . . . . . . . . . . . . . . . . .19
Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Chapter: 4 Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Accessing the EX Controller Deployment Tool . . . . . . . . . . . . . . .21
Updating the EX Controller Deployment Tool . . . . . . . . . . . . . . .23
Running the EX Controller Deployment Tool to Install the MiVoice Business Virtual
Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Default Passwords . . . . . . . . . . . . . . . . . . . . . . . . . .30
Log into Server Manager . . . . . . . . . . . . . . . . . . . . . . .30
Licensing the MiVoice Business system . . . . . . . . . . . . . .31
Log into the MiVoice Business System Administration Tool . . .31
Log into the EX Controller Web GUI . . . . . . . . . . . . . . . .33
Program the MiVoice Business System . . . . . . . . . . . . . . .35
Trunk Configuration . . . . . . . . . . . . . . . . . . . . . . . . .36
Chapter: 5 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Prerequisite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Backup and Restore Using Server Manager . . . . . . . . . . . .40
Backup and Restore Using MiVoice Business System Administration Tool
40
Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
SSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Telephony Cards . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Change IP Address of the EX Controller Web GUI . . . . . . . . . . . . .43
Configure the Server Using Server Console . . . . . . . . . . . . . . . . .43
Accessing Server Console . . . . . . . . . . . . . . . . . . . . . .44
Configure this Server . . . . . . . . . . . . . . . . . . . . . . . . .47
Manage trusted networks . . . . . . . . . . . . . . . . . . . . . .48
Perform backup . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Verifying a Backup File . . . . . . . . . . . . . . . . . . . . . . . .50
Chapter: 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Reset/Default Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
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Partial Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Reset the System Administration Tool Password . . . . . . . . . . . . .60
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Chapter: 7 Appendix A: Assigning a Static IP Address to the EX Controller Deployment Tool
Manually 61
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Assigning a static IP address manually . . . . . . . . . . . . . . . . . . .61
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1
RELATED DOCUMENTS
CHAPTER 1 ABOUT THIS GUIDE
About this Guide
The EX Controller Installation and Administration Guide is intended for certified MiVoice
Business technicians who are installing, upgrading, maintaining, and troubleshooting the Mitel® MiVoice
Business software deployed on an EX Controller.
Related Documents
Document Title Description Location
General Information Guide Provides an overview of the
MiVoice Business system.
Document Center
Troubleshooting Guide Provides troubleshooting
instructions related to MiVoice
Business.
Document Center
MiVoice Business Migration
Guidelines
Provides guidelines for
preparing and migrating your
MiVoice Business system to
MiVoice Business Release 9.0
or later, or to another platform.
Document Center
EX Controller and GX Gateway
Safety Instructions
Provides basic installation
information, necessary for the
proper and safe functioning of
this equipment.
Document Center
MiVoice Business Engineering
Guidelines
Provides guidelines for planning
an installation of a MiVoice
Business Communications
Platform.
Document Center
MiVoice Business Security
Guidelines
Provides guidelines for secure
deployment and secure
operation of the MiVoice
Business (MiVoice Business)
system.
Document Center
Ethernet Twisted Pair Cabling
Plant, Power and Grounding
Guidelines
Provides information about
network cabling and guidelines
for twisted pair cabling
installation.
Document Center
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2
CONTACTING MITEL TECHNICAL SUPPORT
CHAPTER 1 ABOUT THIS GUIDE
Contacting Mitel Technical Support
Keep the following information handy when you contact the Mitel Technical Support:
•MiVoice Business software version installed or trying to install
•DGW firmware version
•EX Controller Deployment Tool version number or the exdeploy zip file (exdeploy-x.x.x.x.zip) version
number
•Product serial number
•Nature of the problem
•What you were doing with the application when the problem occurred
•Troubleshooting results
For information about contacting Mitel Technical Support:
1. Go to Mitel MiAccess, and in the left navigation pane, click InfoChannel.
2. In the Select Infochannel drop-down, click Mitel - Worldwide.
3. In the left navigation pane, click Services and Support > Support Services.
4. Under Support Services, click Technical Support.
5. Under Technical Support, click Contacting Mitel Technical Support.
The Contacting Mitel Technical Support page is displayed that describes various ways to contact Mitel
Technical Support.
Mitel IP Sets Engineering
Guidelines
Provides guidelines for
individuals who are planning for
the installation of Mitel IP
phones.
Document Center
Network Engineering for IP
Telephony
Provides guidelines that should
be considered prior to deploying
IP phones, such as network
design, QoS mechanisms and
related protocols.
Document Center
Document Title Description Location
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3
OVERVIEW
CHAPTER 2 ABOUT EX CONTROLLER
About EX Controller
Overview
The EX Controller is a hardware platform that supports the MiVoice Business call processing software.
The EX Controller supports up to 1400 IP users and provides analog capabilities of up to 28 Foreign
Exchange Subscriber (FXS) or Foreign Exchange office (FXO) ports or 8 T1/E1 ports.
IMPORTANT: The architecture and deployment of the EX Controller is different from MiVoice Business 3300
Integrated Communication Platform (ICP) controllers. Strictly follow the deployment procedures provided
in this document to avoid issues with deployment.
EX Controller Architecture
The EX Controller is shipped from the factory with the Deployment Tool installed as a virtual machine on
a Kernel-based Virtual Machine (KVM) hypervisor.
The following is a graphical representation of the EX Controller (factory) architecture.
The Deployment Tool is a web-based application that is used for deploying the MiVoice Business virtual
machine on the EX Controller.
The following is a graphical representation of the EX Controller architecture after deploying the MiVoice
Business system software.
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4
USER INTERFACES
CHAPTER 2 ABOUT EX CONTROLLER
After the deployment, the controller shuts down the Deployment Tool virtual machine and starts the
MiVoice Business virtual machine. The MiVoice Business virtual machine provides access to the MiVoice
Business system software through a browser-based interface called the MiVoice Business System
Administration Tool. The System Administration Tool is used for programing the MiVoice Business
system. The SIP Gateway facilitates the communication between PRI/FXO/FXS cards and the MiVoice
Business system (call server). For more information about the MiVoice Business system, see the General
Information Guide.
User Interfaces
The EX Controller has the following user interfaces:
•Deployment Tool
•Server Manager
•MiVoice Business System Administration Tool
•Mitel Configuration Wizard (MiCW)
•EX Controller Web GUI
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5
USER INTERFACES
CHAPTER 2 ABOUT EX CONTROLLER
Deployment Tool
The Deployment Tool is a web-based application that is used for deploying the MiVoice Business system
software on the EX Controller. The Deployment Tool is available during the deployment.
Figure 2.1: Deployment Tool Home Page
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Otros manuales para MiVOICE BUSINESS
9
Este manual sirve para los siguientes modelos
2
Tabla de contenidos
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Mitel MiVoice Business EX Controller Manual de instrucciones
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Mitel SX-200 Manual de usuario
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Mitel MiVoice Office 400 Guía del usuario
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Mitel MiVoice Business EX Controller Manual de usuario
Mitel
Mitel SmarT-1 EuroRoute Instrucciones de funcionamiento
