Microsoft Surface Laptop Go Manual de usuario

Surface Laptop Go

SSD Removal Procedure

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Disclaimer of Warranties and Limitation of Damages

All information, content, materials, and products made available in or in conjunction with this Manual are provided

by Microsoft on “as-is” and “as available” basis, unless otherwise specied by Microsoft in writing. Microsoft makes no

representations or warranties of any kind, express or implied, as to the information, content, materials and products

included or otherwise made available to you or accompanying this Manual unless specied in writing. You expressly

agree that your use of the information, content, materials, and product in or accompanying this Manual is at your

sole risk.

To the fullest extent permissible by law, Microsoft disclaims all warranties, express or implied, including but not

limited to implied warranties of merchantability and tness for a particular purpose. To the fullest extent permissible

by law, Microsoft shall not be liable for damages of any kind arising from the use of information, content, materials, or

product made available in or in conjunction with this Manual, including but not limited to direct, indirect, incidental,

consequential, and/or punitive damages unless otherwise specied in writing.

Notice

Microsoft and its suppliers may have patents, patent applications, trademarks, copyrights, trade secrets and/or other

intellectual property rights covering subject matter in this document. Microsoft’s furnishing of this document to

recipient does not grant or imply any license to any patents, trademarks, copyrights, trade secrets or other intellectual

property rights, and recipient’s permitted use of any such intellectual property rights, if any, is solely governed by the

Agreements.

This document and the information it contains are subject to change without notice. You can nd the latest

information on Surface device servicing and repair at https://aka.ms/surfaceservicing. Always consult the most up-to-

date information available before performing device related activities.

Document Part Number: M1171431

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Table of Contents

DEVICE IDENTITY INFORMATION........................................................................................................................... 4

· SURFACE LAPTOP MODELS ........................................................................................................................ 4

· GLOSSARY OF TERMS ..................................................................................................................................5

GENERAL INFORMATION, PRECAUTIONS, WARNINGS ........................................................................................6

· TOOLS AND JIGS ..........................................................................................................................................6

· GENERAL SAFETY PRECAUTIONS ...............................................................................................................7

· SPECIFIC PRECAUTIONS AND WARNINGS ................................................................................................8

· SAFETY POLICIES/PROCEDURES .................................................................................................................9

DIAGNOSTICS/TROUBLESHOOTING OVERVIEW .................................................................................................10

SOFTWARE TOOLS...................................................................................................................................................10

VERIFY HARDWARE FUNCTIONALITY...................................................................................................................10

SSD REMOVAL AND REASSEMBLY PROCEDURES................................................................................................. 11

· PRIOR TO DEVICE DISASSEMBLY: ............................................................................................................. 11

· CURRENT BATTERY WARNING................................................................................................................. 11

SSD REMOVAL PROCESS ......................................................................................................................................... 12

REINSTALL C-COVER KEYBOARD PROCESS........................................................................................................... 17

ENVIRONMENTAL COMPLIANCE REQUIREMENTS..............................................................................................19

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Device Identity Information

Surface Laptop Models

1943 – Surface Laptop Go

Surface Support – Laptop Go: Link

Surface Laptop Go Technical Specications: Surface Laptop Go

The model and serial number for Surface Laptop Go is on the bottom center closest to the display hinge point.

Made in China Model 1868

E252824

007314691857

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Glossary of Terms

The following terms are used throughout this guide.

• Feet or Foot – Non-Skid Foot Pads

• C-cover – Keyboard Trackpad Assembly

• SSD – Solid-State Drive

• BMR – Bare Metal Recovery refers to the clean imaging process.

• Chassis or D-chassis or D-bucket – Device bottom case

• SDT – Surface Diagnostic Toolkit

• TIM – Thermal Interface Material

• ESD – Electro-Static Discharge

• FPC – Flexible Printed Circuits connections.

• IPA – Isopropyl alcohol which should be used to clean adhesive from device as detailed within process steps.

Use 70% IPA in all cases.

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General Information, Precautions, Warnings

This symbol identies important safety and health information in this manual.

Tools and Jigs

Microsoft Recommended Jigs

• ESD-safe battery cover

Microsoft Provided Software Tools / References:

• How To: Update Surface device rmware and OS

• Download: Surface drivers and rmware

• Download: Surface Diagnostic Toolkit (SDT)

• Download: Surface Data Eraser

• Download: Surface Imaging Tools

Standard Tools:

• Anti-static wrist strap (1 MOhm resistance)

• ESD-safe benchtop

• Spudger tool

• Plastic Opening Pick

• Plastic Opening tool

• Phillips drivers PH0, PH00

• Isopropyl alcohol dispenser bottle (use 70% IPA)

• Cleaning swabs

• ESD-safe tweezers

• ESD-safe battery cover or shield

• Lint free cleaning cloths

The tools identied on this list can be purchased from many different commercial sources, including but not limited

to Amazon.com; iFixit; Chemdex, and other vendors.

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General Safety Precautions

Always observe the following, general safety precautions:

• Opening any device can present electric shock, device damage, re, and/or personal injury risks and other hazards.

Exercise caution when undertaking these activities as described in this manual. Only skilled IT technicians should

undertake activities detailed within this guide.

• Do not attempt to open a device if you have received a report indicating the device has emitted “smoke” or if it

exhibits melting or other heat damage on the device casing. Contact Microsoft directly for information about

proper device disposition.

• Do not attempt to open a device that has experienced an expanded or otherwise damaged battery. Contact

Microsoft directly for information about proper device disposition.

• Always select and use the appropriate AC power supply for a device. We recommend you use genuine Microsoft

power supply units and AC power cords. A genuine Microsoft power supply unit is provided with every device.

• Use only AC power provided by a standard (mains) wall outlet. Do not use non-standard power sources, such as

generators or inverters, even if the voltage and frequency appear acceptable.

• Improper use of device batteries may result in re or explosion. Only open the enclosure on a device as outlined in

this manual. Do not heat, puncture, mutilate, or dispose of devices or their batteries in re. Do not impact, deform,

or bend device batteries. Do not leave or charge devices in direct sunlight or exposed to other extreme sources

of heat for an extended period of time. Doing so may cause damage or melt the batteries or result in exothermic

battery failure.

For additional product safety information, including information about

• Battery safety and use

• Hearing conservation

• Heat related concerns

• Choking hazard/small parts

• Interference with medical devices

• Broken glass

• Photosensitive seizures

• Musculoskeletal disorders

See aka.ms/surface-safety or the Surface app. To open the Surface app, select the Start button, enter Surface into the

search box, then select the Surface app.

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Specic Precautions and Warnings

• Prior to opening device, ensure device is powered off and disconnected from a power supply.

• We recommend wearing protective eyewear as a safety precaution when disassembling/re-assembling a device.

• Before opening device, always check that an anti-static wrist strap is worn, and work area is properly grounded to

ensure electrostatic discharge (ESD) safe environment.

WARNING: It is recommended that an ESD-safe battery cover of appropriate size be placed across

the device to protect the battery from any physical contact or accidental damage whenever C-cover

is removed. Ensure corners of cover are always aligned with the corners of the device while battery is

exposed. If battery cover is misaligned during activities, re-align before continuing work.

• Check to make sure that general guidelines and ESD compliance steps are followed prior to starting activities. Refer

to Prior to Device Disassembly section on page 11 for details.

• Do not attempt to open a device if you have received a report indicating the device has emitted “smoke” or if it

exhibits melting or other heat damage on the device casing. Contact Microsoft directly for information about

proper device disposition.

• Do not attempt to open a device that has experienced an expanded or otherwise damaged battery. Contact

Microsoft directly for information about proper device disposition.

• If battery damage (e.g., leaking, expansion, folds or other) is discovered during the C-cover removal process or if

the battery is impacted or damaged in any way during the SSD recovery process, activities should cease. Contact

Microsoft directly for information about proper device disposition.

• As you remove each subassembly from the device, place the subassembly (and all accompanying screws) away from

the work area to prevent damage to the device and to the subassembly.

• During all activities check to ensure that no loose articles are on the C-cover (Keyboard Assembly) or within the

internals of the device before reassembling the unit.

IMPORTANT: Ensure battery FPC remains disconnected from the PCBA whenever C-cover is removed

from device for safety purposes. Refer to SSD Removal Process for further details.

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Safety Policies/Procedures

Microsoft’s eld product safety program team is referred to as the Rapid Response Team (RRT). All device issues that

may be safety related should be managed per the following instructions.

Contact Microsoft IT Professional Support at the link below if a Microsoft Surface device visually exhibits any of the

following symptoms: Microsoft Surface for IT professionals

• Any burned or melted components, traces or plastic parts on the outside of the device, or which otherwise exhibits

heat damage, including charring seen in charging and other ports.

• Any burned or melted components, traces or plastic parts on the inside of the device, or which otherwise exhibits

heat damage.

• Any accessories exhibiting melting or heat damage that are included with the Microsoft device, such as power

supplies, keyboards, mice, cables, charging connectors, etc.

• Any devices that exhibit a case that has separated apart or opened for reasons other than customer abuse (e.g.,

impact damage from dropping, evidence of tampering, separation caused by a malfunctioning battery).

• Any other nding that may constitute a safety hazard to the user, such as sharp edges on plastics.

Have the following information available at the time of contact or include in email communications:

• The model and serial number of the affected Microsoft Surface device and/or accessory(ies).

• A brief description of the damage found.

• Clear photographs depicting the symptoms observed.

Guidance will be provided by the Microsoft support team on where to send device.

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Diagnostics/Troubleshooting Overview

• For general Surface support, visit www.support.microsoft.com

• To troubleshoot device feature/function problems or learn more about Surface Laptops visit

aka.ms/SurfaceLaptopHelp

• If you’d like to learn more about Windows, visit aka.ms/WindowsHelp

• To learn more about the accessibility features of the Surface Laptop, go to the online user guide at

aka.ms/Windows-Accessibility

Software Tools

• How To: Update Surface device rmware and OS

• How To: Surface Tools Video

• Download: Surface drivers and rmware

• Download: Surface Diagnostic Toolkit (SDT)

• Download: Surface Data Eraser

• Download: Surface Imaging Tools

Verify Hardware Functionality

The following approach should be taken when verifying Surface device functionality:

1. Update device to latest OS/FW versions using the SDT tool – Refer to Software Tools section above for details

on SDT.

2. Verify any suspected hardware failures by running SDT to verify fault:

a. Run SDT and verify if condition persists or if resolved with use of BMR imaged drive – Refer to

Software Tools section above for details on SDT.

i. If problem is resolved, then re-image original SSD as needed.

ii. If problem persists then remove the SSD as detailed in this guide, and send the device to

Microsoft.

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