Mercusys ac12 Manual de usuario
What should I do if my internet connection is
slow?
This Article Applies to:
AC12 AC12G MW305R MR50G MR90X MR80X MR70X
The internet speed is affected by several factors, it’s not always easy to
determine if it is because of actual problems with your Internet service,
clients, or because of issues with your home Internet network.
You can compare the results of your Internet speed test with what you are
actually paying for. If the results of the speed test don’t match your Internet
plan, here are some tips and tricks for troubleshooting.
*Note: If the router is too hot may cause slow Internet speeds, this can
happen if it is covered with papers or perhaps a jacket, or is left exposed to
sunlight.
Case One: Both the wired connection and wireless connection are slow or
only the wired connection is slow
For possible resolutions, please see the following:
1. Disconnecting the Mercusys router from the modem (the piece of
hardware supplied by your Internet company), then only connect your
computer to the modem directly to test speed, If the Speed test result is the
same as the Mercusys router, it indicates the issue is on your modem or
Internet Service.
2. If there is no problem with the modem speed, please try the following
tips:
a. Unplug your modem. Then, unplug your router. Wait about 2-3 minutes
before powering on your modem. After your modem is fully powered,
restart your wireless router.
b. Try to disable the QoS and Parental control on the Mercusys router.
c. Try a different Ethernet cable from the modem to the router, it’s better
Cat6 or above.
Case Two: Only wireless internet connection is slow
For possible resolutions, please see the following
1. Clear the wireless environment when running a speed test on your
wireless devices. Make sure that there are no barriers between the router
and wireless device running a speed test, and the best location is 6-9 ft
from the router. It’s better to put the clients (like phones or computers) and
router in the same horizontal plane.
2. Change the wireless channel and channel width on the Mercusys router.
You may refer to Changing Channel and Channel Width on a Mercusys Wi-
Fi router. (You may change 2.4G channel width to 40MHZ, 5G channel
width to 80MHZ or 160MHZ)
3. Disable the QoS and Parental Settings on the Mercusys router.(Please
refer to the tips at the bottom of the page),
To login to the webpage, you may follow this FAQ: How to log into the web-
based interface of the MERCUSYS Wireless Router?
How to place your Mercusys wireless router
for optimal reception and performance
This Article Applies to:
MR90X MR80X MR70X MR50G AC12G AC12 MW305R
When you buy a router, you may be confused about the best place to put
your router for the best performance. This article will give you a few tips.
To better understand how a router's wireless works, it's important to first
understand how antenna signals are transmitted.
In general, our antenna signals are radiated vertically and outward from the
antenna. Therefore, in order for our antenna signal to be able to transmit
better, we need to pay attention to the following problems when placing the
router.
(Left) Scenarios that are not suitable for common-level use
(Right) The router has better wireless coverage with horizontal use
Tip 1. Place your wireless router in a central location.
The router's impact on network speed is critical, so keep your router as close
to the center of the room as possible. Let it cover the surrounding signal as
evenly as possible so that the signal can be maximized. If your wireless
router is against an outside wall of your home, the signal will be weak on the
other side of your home.
Tip 2. Put your wireless router at a certain height
It is better to place the wireless router on a table or shelf and keep it at a
certain height so that the omnidirectional antenna's transmitting ability can
be utilized.
According to our actual situation, we suggest that the table should be about
1-1.5 ft so that the signal of the router is on the same horizontal plane as the
equipment you usually use.
Actual test case sharing:
For an actual height test, we placed the router at a height of 6 ft.
On Android, when we use the phone at a normal height On Android, when
we hold the phone up to a 6 feet level
On iOS, when we use the phone at a normal height On iOS, when we hold
the phone up to a 6ft level
The device will get a stronger wireless signal when it’s at the same altitude
as the router.
Note: The smaller negative number is better performance, eg, the Signal
Strength -32 will be better than the Signal Strength -50.
Tip 3. Pay attention to your wireless router’s antennas
As we know, our antenna signals are radiated vertically and outward. If you
only need to use it on the first floor of your home, we recommend you place
antennas vertically, so that the antenna coverage can achieve the best on
the same level.
If you need to go upstairs or downstairs in your home, and the wireless
needs to cover different floors, we suggest that you turn on the antenna at
an Angle of 30°.
Actual test case sharing:
We did a test on the effect of antenna placement on horizontal radio. If your
router needs to be hung on the wall for use.
The antenna is placed vertically and then the wireless signal strength is
received by the iPhone in the horizontal plane. (Signal Strength -26)
The antenna is tilted forward at an Angle of 45°. (Signal Strength -35)
The antenna is completely horizontal. (Signal Strength -39)
So, if you only need to use it on the first floor of your home, or hanging on
the wall to use the router in a horizontal direction, we recommend that you
put the router antenna vertically.
Considering various requirements, we recommend the following antenna
placement methods.
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