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© 2018. Medi Alarm. All rights reserved.
6Troubleshooting
Issue Reason Solution
False Alarm
Recorded
message
not clear or
muffled
HELP button was pushed or pressed by accident from
either leaning against pendant or having object
pushed into pendant. The device cannot activate itself,
it has to be pressed to sound the alarm.
User too far away from microphone or there is
noise in background when recording message.
Be aware of sensitivity of device. To
stop false alarm, switch base unit off
and on again to reset it or call receiver
can press '55' on their keypad during
the pause if it has reached calling
sequence.
User can re-record message- please
refer to Page 4. Stand close to
microphone (front of unit) and speak
clearly. Ensure that there is no
background noise interference.
Device not
calling
contacts
Can hear
interference
in base unit or
on call
Device not installed correctly or programming not saved. Please refer back to Installation guide
on Page 3 and check connections. For
programming, please refer back to
Storing Emergency Contacts on Page
4.
- Check wireless devices
-Keep radios/mobile phones
away from base unit
-If problem persists, try moving
the base unit to another
location and do a test.
NBN
The Medi Alarm
keeps calling
and won't stop
There is a power
blackout and I
do not have the
NBN
Medi Alarm
Necklace
fob pendant and/or
Wristwatch pendant
will not work.
-Medi Alarm help button has been pressed either
accidently or on purpose.
-The Medi Alarm has not been reset or call has not
been acknowledged by emergency contact receiver.
-The User may be out of range
-Dust and dirt have clogged pendants
-Batteries may be expired in pendants
-Devices may need to be paired again to
Base unit.
-Please refer to Installation for NBN home
on Page 3.
-Whatever line is coming out of the modem
making your phone ring, unplug that line
from the modem, insert telephone splitter,
then plug in phone line and Medi Alarm
-Please refer to Page 5 Operation.
-To STOP the Medi Alarm, user can
switch Base Unit OFF and ON again.
This will reset the Medi Alarm.
-Call receiver needs to press '55' on
their own keypad when the
recording pauses.
-Please refer to Page 7 Extra Information.
-Insert 4 x AAA batteries into the back of your
Medi Alarm (you will need a small
screwdriver). If the power button is red
instead of green, you need to replace
batteries. Battery backup is for NON NBN only.
-Best results are achieved within 50m radius-
device is only for at home use. Check any
obtacles eg walls/ concrete/ fridges
-Use a dry or microfibre cloth to shift grime
-Pendants use watch batteries that last on
average 2 years- they may need replacing.
-Call Tech on 0434 093 118 for pairing.
There is something interfering with the Medi Alarm.
The Medi Alarm IS compatible with the NBN.
Please note that if you have the NBN, the
Medi Alarm can only function if the NBN
service is active.
The Medi Alarm can still function if your phone line still
works! Please note, unfortunately this is not the case if
you have the NBN as when the NBN network is down,
they will cut your phone line off and the Medi Alarm
will not work.
