Matrix SPARSH VP210 Manual de usuario
SPARSH VP210
Entry Level IP Phone
User Guide
Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this manual may be copied or reproduced in any form or by any means without the
prior written consent of Matrix Comsec.
Version 1
Release date: February 1, 2021
Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Intended Audience .............................................................................................................................................. 1
Scope .................................................................................................................................................................. 1
How to read the User Guide ................................................................................................................................ 1
Know Your SPARSH VP210............................................................................................................................ 4
Compatibility Version of Servers ....................................................................................................................... 10
Getting Started with SPARSH VP210 .......................................................................................................... 11
Protecting the Phone and Yourself ................................................................................................................... 11
Connecting and Configuring SPARSH VP210............................................................................................ 14
Connecting the Phone ....................................................................................................................................... 14
Phone Home Screen..................................................................................................................................... 18
Customizing Your SPARSH VP210.............................................................................................................. 21
Change User Password ....................................................................................................................................21
Changing Advanced Settings ............................................................................................................................ 21
Changing Ringtone and Alerts ..........................................................................................................................22
Changing the Display ........................................................................................................................................ 26
Setting the Time Format .................................................................................................................................... 27
Changing Call Settings ...................................................................................................................................... 27
Accessories ....................................................................................................................................................... 28
Changing Language .......................................................................................................................................... 28
Making Calls.................................................................................................................................................. 30
Making Calls using Keypad ............................................................................................................................... 30
Making Calls using Dir Key ...............................................................................................................................30
Making Calls using Logs Key ............................................................................................................................ 31
Receiving Calls ............................................................................................................................................. 32
Call Screen Functionality............................................................................................................................. 33
Making a Second Call................................................................................................................................... 36
Receiving a Waiting Call .............................................................................................................................. 38
Call Features ................................................................................................................................................. 39
Call Hold ............................................................................................................................................................ 39
ii Table of Contents
Call Transfer ...................................................................................................................................................... 41
One Touch Transfer .......................................................................................................................................... 43
Call Toggle ........................................................................................................................................................ 44
Conference 3-Party ........................................................................................................................................... 45
Multiparty Conference ....................................................................................................................................... 47
Auto Callback (ACB) ......................................................................................................................................... 49
Auto Redial ........................................................................................................................................................ 50
Account Code .................................................................................................................................................... 51
Barge-In ............................................................................................................................................................ 52
Call Chaining ..................................................................................................................................................... 53
Call Park ............................................................................................................................................................ 54
Conversation Recording .................................................................................................................................... 56
Emergency Call ................................................................................................................................................. 57
Forced Answer .................................................................................................................................................. 58
Forced Disconnection (Forced Release) ........................................................................................................... 59
Flashing on Trunks ............................................................................................................................................ 60
Headset ............................................................................................................................................................. 61
Interrupt Request .............................................................................................................................................. 62
Message Wait ................................................................................................................................................... 63
Mute .................................................................................................................................................................. 65
Trunk Reservation ............................................................................................................................................. 66
Contacts ........................................................................................................................................................ 67
Viewing Contacts .............................................................................................................................................. 67
Adding Contacts ................................................................................................................................................ 68
Editing and Deleting Contacts ........................................................................................................................... 70
Call Logs........................................................................................................................................................ 72
Viewing Call Logs .............................................................................................................................................. 72
Missed Call Notification ..................................................................................................................................... 74
Editing an Entry before Placing a Call ............................................................................................................... 75
Deleting Call Logs ............................................................................................................................................. 76
Other Features .............................................................................................................................................. 78
Alarm and Reminder .........................................................................................................................................78
Call Forward ...................................................................................................................................................... 82
Do Not Disturb ................................................................................................................................................... 86
DND-Override ................................................................................................................................................... 88
Department Group Call Forward ....................................................................................................................... 89
PIN Dialing ........................................................................................................................................................ 91
Presence ........................................................................................................................................................... 92
Call Pickup ........................................................................................................................................................ 93
Dynamic Lock .................................................................................................................................................... 95
Keypad Lock ..................................................................................................................................................... 97
Dial-In Conference ............................................................................................................................................ 99
Hotline ............................................................................................................................................................. 102
Calling Line Identification Restriction .............................................................................................................. 104
Live Call Supervision ....................................................................................................................................... 105
Paging ............................................................................................................................................................. 106
Follow Me ........................................................................................................................................................ 108
Room Monitoring ............................................................................................................................................. 109
Meet Me Paging .............................................................................................................................................. 110
Open Cosec Door ........................................................................................................................................... 111
Voicemail ......................................................................................................................................................... 112
Walk In ............................................................................................................................................................ 113
Table of Contents iii
Settings........................................................................................................................................................ 114
User Password ................................................................................................................................................ 117
Phone Settings ................................................................................................................................................ 118
Network Settings ............................................................................................................................................. 119
Phone Info ....................................................................................................................................................... 124
PCAP .............................................................................................................................................................. 125
Appendix ..................................................................................................................................................... 126
Frequently Asked Questions (FAQs) .............................................................................................................. 126
Troubleshooting Tips ....................................................................................................................................... 129
Technical Specifications .................................................................................................................................. 130
Warranty Statement ........................................................................................................................................ 132
Regulatory Information .................................................................................................................................... 133
Disposal of Products/Components after End-Of-Life ......................................................................................135
E-Waste Management and Handling Rules .................................................................................................... 136
Index ............................................................................................................................................................ 140
Matrix SPARSH VP210 User Guide 1
CHAPTER 1
Introduction
This User Guide provides you all the necessary information about the SPARSH VP210 such as, installing and
connecting the phone, using the phone for making/receiving calls and accessing the features of the System1.
Intended Audience
This User Guide is intended for the end-users, who will use the phone. They may be executives, include personnel
of small and medium businesses, large enterprises, front desk and service staff of Hotels/Motels, hospitals, and
other commercial and public organizations/institutions.
Scope
This User Guide is meant to help you
• Understand the elements and functions that appear on the LCD of the phone.
• Handling calls and operating features of the System using the phone.
How to read the User Guide
This document is organized in such a way that you will find all the information you need quickly and easily.
You may use the Table of Contents and the Index to navigate through this document to the relevant topics or
information you want to look up.
Cross-references are provided in blue fonts with hyperlinks. You can look up the source by clicking the links.
Instructions
The instructions in this document are written in step-by-step format
1. System refers to the Matrix PBX or IP-PBX, that is SARVAM UCS, PRASAR UCS and ANANT UCS.
PRASAR UCS and ANANT UCS support SIPExtensions and SIP Trunks only.
Matrix SPARSH VP210 User Guide 2
Notices
The following symbols have been used to draw your attention to important items.
Note: To indicate something that requires your special attention or to remind you of something you might
need to do when you are using the phone.
Caution/Warning: It indicates an action or condition that is likely to result in malfunction/damage of the
phone or cause bodily harm to the user.
Terminology
Throughout this User Guide, the terms “Phone” are used synonymously to denote SPARSH VP210. Only for
phone specific features the respective phone name is mentioned.
Some specific terms used in this User Guide are defined below:
•Called party/Callee: the person to whom the call is made.
•Calling party/Caller: the person who makes a call.
•CO Network: the public telephone exchange. They are the providers of the CO lines.
•CO Lines: the lines subscribed from the CO Network. These may be Two-wire Trunk Lines.
•CO Trunks: refers to the Two-wired trunks, that is, analog trunk lines from the POTS network.
•Extended IP Phone: refers to SIP (Session Initiation Protocol) protocol based proprietary phones offered
by Matrix which can be used with specific Matrix PBXs only.
•Extension/Station: it is a telephone instrument, SLT, DKP, ISDN Terminal, IP-Phone connected to the
System.
•External Calls: calls made by users of the System to subscribers of PSTN, PLMN, ITSPs, etc.
•External Numbers: numbers of parties/individuals outside the PBX or PBX network. The unique number
string given to subscribers of PSTN, PLMN, ITSP, etc.
•Internal Calls: calls made from and received by one extension to another extension of the System.
•Internal numbers: same as extension numbers.
•Port: the physical interfaces on the cards for trunk lines and extension lines.
•Single Line Telephone (SLT): any standard two-wire telephone attached as extensions of the System.
Feature functionality and configuration done is dependent on the Server. If the Server does not support a particular
station type or trunk type, feature related to the same will not be functional.
3Matrix SPARSH VP210 User Guide
Additional Information
If you encounter any technical problems or have any issues regarding the System, please contact your Dealer/
reseller or the Matrix Customer Care.
You can also refer the respective Server System Manual for further clarifications. The documentation can be found
at https://www.matrixtelesol.com/product-manuals.html
For product registration and warranty related details, please visit https://www.matrixcomsec.com/product-
registration-form.html
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