Livongo WM1500 Manual de usuario
Scale
User Guide
SCALE USER GUIDE 1
MODEL:
WM1500, Body Scale
MANUFACTURED FOR:
Livongo Health, Inc.
150 West Evelyn Ave., Suite 150
Mountain View, CA 94041
LIVONGO MEMBER SUPPORT:
(800) 945-4355
SCALE USER GUIDE 2
Table of Contents
Getting Started
Important Information
Maintenance
Scale Display Codes
Safety Warnings
Technical Information
Symbols
Caution
Battery Installation
Warranty / California Proposition 65 Warning
FCC
EMC Guidance 3
3
4
5
6
8
9
10
11
13
14
15
16
SCALE USER GUIDE 3
Getting Started
The Livongo cellular scale comes ready to use right out of the box.
Your rst-time setup should take only a few minutes.
OPEN THE LIVONGO APP
The app displays all of your weight data
and trends so you can learn how lifestyle
changes affect your weight. You can
download it now from the App Store
or Google Play.
INSERT 4 AA BATTERIES (INCLUDED)
INTO THE SCALE
The battery compartment is located on
the back of the scale.
PLACE THE SCALE ON A
HARD SURFACE
For the most accurate results, put the scale
on a hard oor (no carpet).
TAKE YOUR FIRST WEIGHT MEASUREMENT
Step on the scale with both feet. When you see
your weight on the display, step off. A dotted
line will ash. When it stops, your data has been
successfully sent to the Livongo app.
VIEW YOUR DATA IN THE LIVONGO APP
Check out all your weight data and trends in
the Livongo app.
1 4
2 5
3
SCALE USER GUIDE 4
Step on the scale
with clean, bare feet.
Wear as little clothing
as possible
(or no clothes at all).
Do not bend
your knees when
weighing yourself.
Try to weigh
yourself at the same
time each day
(for example, in the
morning, before you
eat or drink anything).
Important Information
Place the scale on
a hard, at surface
(no carpet).
When you step
off the scale, it
will power off
automatically.
off
SCALE USER GUIDE 5
Maintenance
DO use a dry soft cloth to wipe the dust off of this device.
DO use a wet soft cloth, dipped into water and wrung out, to wipe the dirt off of this device. Then
use a dry soft cloth to dry up the device.
DON’T wash the device with water or immerse it in water.
DON’T use propellant, abrasive, or other chemicals to wipe the dirt off. This can cause the device
to discolor or malfunction.
DON’T disassemble or attempt to service this device. If you have any problems with this device,
please contact Livongo Member Support.
DON’T dispose of batteries in re. Batteries may explode or leak. Remove the batteries if the
device will not be used for a long period of time.
DON’T perform maintenance while device is in use.
SCALE USER GUIDE 6
Scale Display Codes
In the event of an error while taking a weight measurement, an error
message will appear on the scale display.
CODE DESCRIPTION HOW TO RESOLVE
ER1
ER2
ER3
ER4
Low battery error (displayed
during weighing procedure or
after lines go around)
Measurement error (displayed
during weighing procedure)
Overload error (displayed
during weighing procedure)
Cell/network error
(displayed after
lines go around)
1. Check that the batteries are all brand new and not expired.
2. Ensure that the battery compartment is clean and the battery
contact terminals have no foreign material.
1. Make sure you are standing still during the measurement.
2. Ensure that the scale is on a hard, at, and level surface.
3. Take multiple measurements.
The Livongo scale’s maximum capacity is 440 Ib (200 kg).
1. Take another measurement at the EXACT SAME location.
2. Take another measurement at a NEW location, preferably
closer to a window.
3. Take three consecutive measurements.
SCALE USER GUIDE 7
CODE DESCRIPTION HOW TO RESOLVE
ER5
ER6
Connection error (displayed
after lines go around);
network found, unable to
set up data connection
Transmission error (displayed
after lines go around); signal
not strong enough
1. Conrm test at EXACT SAME location.
2. Conrm test at NEW location, preferably closer to a window.
3. Take three consecutive measurements.
1. Take another measurement at the EXACT SAME location.
2. Take another measurement at a NEW location, preferably
closer to a window.
3. Take three successive measurements.
ER7
ER8, 9, 10
ER11
Internal error (displayed after
lines go around)
SIM, Provisioning,
Subscription errors
Terminated (displayed after
lines go around)
Check that the batteries are all brand new and not expired.
Manufacturer connectivity errors; contact
Livongo Member Support.
The scale has been permanently deactivated (requested by user).
SCALE USER GUIDE 8
Safety Warnings
Follow these safety instructions when using the scale.
Do not use this scale to diagnose
or treat any medical condition.
Do not use the scale if there are
cracks in the glass.
Do not put anything else on the
scale if not in use. This will consume
power and reduce the battery life.
Do not expose the scale to
extremely high or low temperatures.
Do not step on the scale if it is wet
or slippery. Keep the scale clean
and dry (avoid excessive humidity).
This device product is mainly
designed for household use. It is
intended to measure and display
the weight from 110 lb to 440 lb (50
kg to 200 kg) and provide all data
for clinical diagnostic purposes
or reference. All data is wirelessly
uploaded to your Livongo account
by cellular connection to make your
data management more convenient.
SCALE USER GUIDE 9
Technical Information
MAXIMUM CAPACITY:
440 lb / 200 kg
RESOLUTION:
0.1 lb / 0.1 kg
POWER SOURCE:
4x 1.5V AA alkaline batteries (included)
BATTERY LIFE:
Approximately 1 year
(Battery capacity: 230 mAH. If measured
once per day, each measurement takes
about 46 s. The current for measurement
is about 30 mA, while the current when
shut down is about 30 µA.)
UNITS:
lb
PHYSICAL SIZE:
320 x 320 x 28 mm
SW VERSION
4.6
WORKING ENVIRONMENT:
Temperature: 10°C to 40°C
Humidity: 15% RH to 90% RH
Atmospheric pressure: 80kPa to 105kPa
TRANSPORT/STORAGE ENVIRONMENT:
Temperature: -20°C to 55°C
Humidity: ≤90% RH
Atmospheric pressure: 80kPa to 105kPa
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