Lenovo 78691EU Manual de usuario

Lenovo 3000 C100

Service and Troubleshooting Guide

Includes:

vIntroduction to other sources of information

vImportant tips for taking care of your computer

vDiagnostics and troubleshooting

vRecovery options

vHelp and service

vWarranty information for your computer

Lenovo 3000 C100

Service and Troubleshooting Guide

Note

Before using this information and the product it supports, be sure to read the following:

vSafety and Warranty Guide included in the package with this publication.

vAppendix D, “Wireless related information,” on page 47 and Appendix E, “Notices,” on page 49.

vLenovo 3000 Regulatory Notice included in the package with this publication.

First Edition (December 2005)

U.S. GOVERNMENT USERS –RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED

RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo

Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this

Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer

Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14

(Alternate III).

Contents

Read first .............v

Chapter 1. Finding information .....1

This guide and other publications .....1

Finding information with the Lenovo Care

button ..............2

Chapter 2. Caring for your computer ...3

Chapter 3. Solving computer problems ..7

Frequently asked questions .......8

Diagnosing problems .........10

Troubleshooting ...........10

Error messages ..........10

Errors without messages .......12

Apassword problem ........13

Apower switch problem .......14

Akeyboard problem ........14

Apointing device problem ......14

Standby or hibernation problems ....14

Computer screen problems ......17

Battery problems .........18

Hard disk drive problems ......19

Astartup problem .........20

Other problems ..........21

Chapter 4. Recovery options ......23

Introducing Rescue and Recovery .....23

Restoring factory contents .......23

Recovering data...........24

Chapter 5. Upgrading and replacing

devices .............25

Replacing the battery .........25

Upgrading the hard disk drive ......26

Replacing memory ..........28

Chapter 6. Getting help and service ...31

Getting help and service ........31

Getting help on the Web ........31

Calling the Customer Support Center ...31

Getting help around the world ......33

Appendix A. Warranty information ....35

Warranty Information .........35

Warranty Period .........35

Types of Warranty Service ......35

Worldwide telephone list.......37

Appendix B. Customer Replaceable Units

(CRUs) .............41

Appendix C. Overview of your computer 43

Your computer at aglance .......43

Features .............45

Specifications ...........46

Appendix D. Wireless related information 47

Wireless interoperability ........47

Usage environment and your health ....47

Appendix E. Notices.........49

Notices..............49

Television output notice .......50

Electronic emissions notices .......50

Federal Communications Commission

(FCC) Statement .........50

Industry Canada Class Bemission

compliance statement ........51

Avis de conformité àla réglementation

d’Industrie Canada.........51

European Union EMC Directive

conformance statement .......51

Environmental notices for Japan .....52

Important information for the European

Directive 2002/96/EC .........53

IBM Lotus Software Offer .......54

Trademarks ............56

Index ..............59

©Copyright Lenovo 2005 iii

iv Lenovo 3000 C100 Service and Troubleshooting Guide

Read first

To prevent damage to the hard disk and subsequent data loss, before moving

your computer, press Fn+F4 to put it in standby mode or turn it off. Make

sure that the standby status indicator is blinking before moving the computer.

Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects

on your computer, display, or external devices.

Use aquality carrying case that provides adequate cushion and protection.

Do not pack your computer in atightly packed suitcase or bag.

Place liquids away from your computer to avoid spills, and keep your

computer away from water to avoid the danger of electrical shock.

Avoid leaving the base of your computer in contact with your lap or any part

of your body for an extended period when the computer is turned on or

when the battery is charging.

©Copyright Lenovo 2005 v

vi Lenovo 3000 C100 Service and Troubleshooting Guide

Chapter 1. Finding information

This guide and other publications

Setup Instructions

helps you to unpack your computer and get started. It includes afew

tips for first-time users, and introduces software preinstalled by

Lenovo.

This Service and Troubleshooting Guide

provides information about caring for your computer, basic

troubleshooting information, some recovery procedures, help and

service information, and warranty information for your computer. The

troubleshooting information in this Guide applies only to problems

that might prevent you from accessing the comprehensive help and

information portal, called Lenovo Care

™

,preloaded on your

computer.

Access Help

is acomprehensive online manual that provides answers to most of

your questions about your computer, helps you to configure

preloaded features and tools, or solve problems. To open Access Help,

click Start,move the pointer to All Programs;then to Lenovo Care.

Click Access Help.

Lenovo Care

provides an easy access to software tools and key Lenovo sites,

eliminating the need to carry other reference manuals around. To open

Lenovo Care, press the Lenovo Care button on your keyboard. For

more information about using the Lenovo Care button, see“Finding

information with the Lenovo Care button” on page 2.

Safety and Warranty Guide

includes general safety instructions and complete Lenovo Statement of

Limited Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless features

of your computer. Your computer complies with the radio frequency

and safety standards of any country or region in which it has been

approved for wireless use. You are requested to install and use your

computer in strict accordance with the local RF regulations.

©Copyright Lenovo 2005 1

Finding information with the Lenovo Care button

The Lenovo Care button can help you in many situations when your

computer is working normally, and even when it is not. Press the Lenovo

Care button to open the Lenovo Care and get access to informative

illustrations and easy-to-follow instructions for getting started and staying

productive.

You can also use the Lenovo Care button to interrupt the startup sequence of

your computer and start the ThinkVantage Rescue and Recovery workspace,

which runs independently of the Windows operating system and is hidden

from it.

2Lenovo 3000 C100 Service and Troubleshooting Guide

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