Konica Minolta Bizhub C452 Series Manual

Version 1.6

Created: 12/13/10

bizhub C452/ C552 / C652

C552DS / C652DS

bizhub vCare/CS Remote Care

HTTP (One-Way) Setup Instructions

Konica Minolta bizhub C452/C552 / C652/C552Ds/C652DS

bizhub vCare HTTP Setup Guide

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Purpose: This documentation is for setting up bizhub C452/ C552 / C652 / C552DS / C652DS

vCare/CSRC One–way (Simplex) HTTP communication..

Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s

worldwide CS Remote Care System (CSRC).

Overview: The settings entered into the CS Remote Care section of the bizhub are

intended to do the following:

Set the MFP with the current date, time and time zone according to Military Time.

When the MFP communicates with the vCare/CSRC host, the MFP will report the

date and time for its specific location.

Set a unique identification code for communicating to a specific vCare/CSRC host

system.

Set a unique HTTP connection for the MFP, as well as the IP addresses/ Link

information of the WEB/DAV server. All passwords, user names and port settings for

HTTP will be set to allow the MFP to communicate with the WEB/DAV server(s)

supporting vCare/CSRC

Contents

Topic Page

A. Administrative Requirements Prior to MFP HTTP Setup 2

B. MFP Specific Requirements 2

C. Setting MFP Date/Time Settings 2

D. Configuring MFP for One-Way (HTTP) Communication 3

E. Heart Beat Setting 6

F. Setting vCare Date/Time Settings 6

G. Setting the Notification Schedule and Center Notification 7

H. Configuring WebDAV Settings 9

I. First Call to the vCare System 12

J. Printing a vCare Communication Log 13

Konica Minolta bizhub C452/C552 / C652/C552Ds/C652DS

bizhub vCare HTTP Setup Guide

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A. Administrative Requirements Prior to MFP HTTP Setup

The MFP’s HTTP settings and Server addresses MUST be obtained prior to

setting up the MFP for HTTP Communication.

Please use your setup credentials provided by your vCare Administrator.

B. MFP Specific Requirements

The technician performing the HTTP setup must have the following information from

the vCare administrator before visiting the customer:

1. Device ID: The Device ID for MFP must match the 13 digit ID configured on

CSRC Server. The Device ID is the serial number for the MFP. This setting is

hard-coded in the bizhub C452/ C552 / C652 / C552DS / C652DS vCare/CSRC

settings.

2. Center ID: This ID is used by the vCare/CSRC Communication Server.

3. WEB/DAV Server IP Address: The IP address for the WEB/DAV Server.

4. HTTP Port: Typically 80, unless otherwise indicated.

5. Service Engineer’s ID number: The SE ID is a seven-digit number. It should be

unique to the technician servicing the machine. Enter leading zeros if required;

e.g. 0123456. If no numeric ID assigned, simply use: 1234567.

C. Setting MFP Date/Time Settings

1. Press Utility\Counter button.

2. Press [3.Administrator Settings] on the touchscreen.

3. Enter Administrator password, as required. (Default = 12345678)

4. Press [1.System Setting].

5. Press [3. Date/Time Setting].

6. Enter Year, Month, Day [Daily on touchscreen], Hour and Minutes.

Note: Set Date will be displayed, if MFP is configured to communicate with NTP

Network Time Protocol server. Pressing this button will populate Year, Month, Day,

Hour and Minute.

7. Enter correct time zone by pressing the - or +keys and then press OK to save the

changes. This setting will be required, even with NTP configured on the MFP.

a. Eastern Time Zone: -05:00

b. Central Time Zone: -06:00

c. Mountain Time Zone: -07:00

d. Pacific Time Zone: -08:00

8. Press [Daylight Savings Time] button -> YES -> Enter 60 minutes -> then OK.

Konica Minolta bizhub C452/C552 / C652/C552Ds/C652DS

bizhub vCare HTTP Setup Guide

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9. Press Close three times to exit Administrator mode.

D. Configuring MFP for One-Way (HTTP) Communication

1. Enter Tech Rep Mode.

2. Press Utility/Counter -> Meter Count -> Check Details button on touchscreen ->

STOP - > 00 -> STOP -> 01.

Press CS Remote Care button.

3. Select HTTP2 to set the MFP up for One-Way HTTP Communication.

Konica Minolta bizhub C452/C552 / C652/C552Ds/C652DS

bizhub vCare HTTP Setup Guide

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4. Select ID Code.

5. Next Enter your 7 digit ID code and then select ID code again.

6. Press the Detail Setting button at this time.

Konica Minolta bizhub C452/C552 / C652/C552Ds/C652DS

bizhub vCare HTTP Setup Guide

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7. Only if previous CSRC settings had been entered and now needs to be cleared,

Press RAM Clear -> Press SET -> Press END. The RAM clear will clear

any previous CSRC settings, then Cycle Power.

Otherwise proceed to step 8

8. Select Basic Setting, and then press Center ID.

Enter the Center ID provided by your vCare Administrator. Example: US510

Konica Minolta bizhub C452/C552 / C652/C552Ds/C652DS

bizhub vCare HTTP Setup Guide

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9. Select Client Settings and press No for the Encryption setting.

E. Heart Beat Settings

Note: The Heartbeat function provides a status update

of the MFPs condition. This setting is not necessary to be

configured, if MFPs are configured to report on a Daily basis.

To Disable in the Basic setting, under the Heat Beat tab, enter the following:

Communication: No

Specified Transmission: No

F: Setting vCare Date and Time settings

1. Within the Detail settings, select Date & Time Setting.

2. Enter the Current Year, Month, and Date.

3. Enter the Hour and Minute (Military Time) then press [Set].

4. Select the Time Zone button and enter the correct Time Zone. Then press [Set].

a. Eastern Time Zone: -05:00

b. Central Time Zone: -06:00

c. Mountain Time Zone: -07:00

d. Pacific Time Zone: -08:00

Note: To Clear the Time Zone setting, press the “C” button on the MFPs’ display panel.

Konica Minolta bizhub C452/C552 / C652/C552Ds/C652DS

bizhub vCare HTTP Setup Guide

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G. Setting the Notification Schedule and Center Notification

Notification Schedule

1. Within the Detail Setting, select Notification Settings.

2. Select Schedule and press Enable.

3. Select Day and enter 1 for Day Frequency.

4. Press SET.

Center Notification

5. Select Center Notification.

6. Select only the following numbers 1_2_3_4_5_6_8_9.

Note: Do not select number 7.

Konica Minolta bizhub C452/C552 / C652/C552Ds/C652DS

bizhub vCare HTTP Setup Guide

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7. Press End.

No Type of data which will be sent No Type of data which will be

sent

1 Sales count data 7 EKC data [Do Not Select]

Not Supported

2 Error count data 8 Adjustment data

3 Service count data 9 Coverage data

4 Life count and life cycle data 10 Not used

5 CSRC system and Device configuration

data 11 Not used

6 History data 12 Not used

Konica Minolta bizhub C452/C552 / C652/C552Ds/C652DS

bizhub vCare HTTP Setup Guide

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H. Configuring WebDav Settings

1. Select [Server Setting].

2. Select HTTP Server Settings and the URL tab.

3. Enter the WebDAV Server IP Address Example 10.10.10.10

4. Then, select the [Input FQDN] button.

5. Key in /USXXX so that it is appended to the previously entered IP Address.

Note: The entire URL string should display, similar to: 10.10.10.10/USXXX.

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