Kensington SD4500 Guía de instalación

A DIVISION OF ACCO BRANDS CORPORATION

FrequentlyAskedQuestions(FAQ’s)onUSB‐CTechnologyand

TroubleshootingGuideforKensingtonSD4500andSD4600P

USB‐CDockingStations



NotallUSB‐Cdevicesarecreatedequal.WhilethenewUSB‐Cportsarevery

convenient,eachmanufacturercansetupeachmodeltosupportdifferentlevelsof

data,videoandpower.Assuch,compatibilitywithproductivityaccessorieslikethe

KensingtonSD4500andSD4600Pdockscanvary.



USB‐Cisanewtechnologyand,unfortunately,it’salsoacomplicatedtechnology.

Shoppersneedtomakeinformedchoicestoensuretheaccessorytheybuyis

compatiblewiththeirhostdevice,andcan’tassumethateveryaccessorywillwork

seamlessly.Whenthehostdevice’sUSB‐Ccapabilitiesarefullycompatiblewithour

dockingstationfeaturesandallsoftwareonyourhostdevicehavebeenupdated,

theperformanceshouldbenearlyflawless.



IfyouhavequestionsaboutUSB‐C,pleasetakealookatthefollowingFrequently

AskedQuestions(FAQ’s).



ThingstoKnowBeforeYouBuy/CommonIssues

YourlaptopordevicemusthaveaUSB‐Cport.(UsinganadapteronaUSB3.0

portwillnotwork.)

YourdevicemustberunningWindows10,8.1orMACOS(Sierra)orMacOSX

Yosemite(10.10)orlater,orChromeOS.

Forvideooutput,yourUSB‐ClaptoporhybridmustsupportDisplayPortAlt.

ModeoverUSB‐Corvideosignalscannotbesenttoyourmonitors.

Forvideooutput,youmustuseadirectHDMI‐to‐HDMIcableorDisplayPort‐

to‐DisplayPortcable.Connectingviaapassiveadapterwillnotallowvideo

signalstotransmit.

DualvideoisonlysupportedonWindows10and8.1devices(Macand

ChromeUSB‐Cdevicesdonotsupportdualvideo).

FortheSD4600Pdocktoprovidecharging,yourUSB‐Cdevicemustbe

designedtosupportPowerDelivery(PD).NotallUSB‐CdevicessupportPD.

MacOSdevicesneedtoperformaone‐timesoftwaredownloadtosupport

theEthernetport.

A DIVISION OF ACCO BRANDS CORPORATION

Ensurethegraphicsdriver(typicallyfromIntelorAMD)onyourUSB‐Cdevice

isuptodate.Manyvideoproblems,suchasflickeringorfuzziness,canbe

fixedbyrunningasystemupdateonyourdevicetoupdatethedriver.

TheUSB‐CcablecanbepluggedintoaThunderbolt3portonyourdevice.

PleasenotethatwhiletheUSB‐CcableiscompatiblewiththeTB3port,itwill

notsupportfullTB3speeds.

ItisimportanttofollowtheInstructionGuidetoconnectyouraccessoriesin

theproperordertoensureoptimalbandwidthprioritizationspeed.



Q:AreallUSB‐Cportsthesame?

A:No,theycanbeverydifferent.USB‐Ccontainsthreecomponents:

Datatransfer:dataspeedscanvaryfrom480Mbps(USB2.0)to10Gbps(USB

3.1Gen2)

PowerDelivery:laptopsmayormaynotsupportpowerdelivery.IfUSB‐C

powerdeliveryisnotsupported,atraditionallaptoppowertipisgoingtobe

neededtochargethedevice.

Videosupport:mayormaynotbeimplementedbythehostdevice

manufacturer(astheymaycontinuetouseDisplayPort,HDMI,orVGAports

forvideocapability)



Q:WillallUSB‐CcablesandaccessoriesworkwithmyUSB‐Claptop?

A:TofindoutifyourlaptopiscompatiblewithyourUSB‐Caccessory,youwillneed

tounderstandthespecificationoftheUSB‐Cportonyourlaptop(Thisinformation

willbeavailableonyourlaptopmanufacturer’swebsiteorintheusermanualthat

camewithyourlaptop.)

NotallUSB‐Cportswillbesetuptodisplayvideo.

SomeaccessorieswillhaveUSB‐CportssetupforPowerDelivery,andthey

canrangebetween5W(Profile1)and100W(Profile5).Generally,most

laptopswillneedcloserto36W(Profile3)or60W(Profile4)forsufficient

charging.



A DIVISION OF ACCO BRANDS CORPORATION

Q:WilltheUSB‐AportsonmylaptopworkwithUSB‐CaccessoriesifIuseaUSB‐A

toUSB‐Cadapter?

A:USB‐Asupportsdatatransmissiononly,whileUSB‐Cmaysupportvideo,power

delivery,anddata.AUSB‐CtoUSB‐Aadapterwillsupportdatatransfer,butthe

videoandpowerdeliveryfeaturesofUSB‐Cwillnotwork.



Q:HowdoesmyUSB‐CcableknowwhatdeviceIhaveandwhatfunctionsthe

USB‐Cportonmydevicecanperform?

A:ThelaptoportabletandtheUSB‐Caccessorydoa“handshake”whenfirst

connectedtoeachother.The“handshake”isaquickexchangeofinformationon

whatissupportedbetweenthehostdeviceandtheaccessory.

1. ThesoftwareandhardwareembeddedintheUSB‐Claptopdeterminewhat

typesoffunctionsareallowedviaitsUSB‐Cport,andthecapabilitiesofthe

laptopwillbecommunicatedtotheaccessoryduringthe“handshake”.

2. Onlythefunctionsthatareallowedbyboththecomputerandtheaccessory

viatheUSB‐Cconnectionwillwork.

Q:AretheKensingtonUSB‐CproductsallPlug&Play?

A:Yes,allourUSB‐Cdevicescanbeinstalledwithouttheneedforsoftware

downloadsordrivers(exceptMacdevices,seebelow)whenconnectingtoahost

deviceusingWindows10andChromeOS(R53orabove),giventhatthelaptop

manufacturerhasallthesupportingfeaturesbuilt‐intotheUSB‐Cport(s):



Pleasenote:

ForWindows10andChromeOS(R53orabove),thedockingstationsarePlug&

Play.ThePCmaystartinstallingadriverfortheperipheralsattachedthroughthe

dock(keyboard,mouse,etc.)duringsetup,butnodriverisrequiredforthedock

itself.

ForMacOS,dockingstationuserswillneedtoinstalladriverfortheEthernet

port.Theone‐timedriverinstallationcanbedownloadedat

software.kensington.com.

Forallsystems,toensurethebestvideoperformanceyourhostdevicemayneedto

haveitsgraphicscardupdatedwithadriverdownloadbyrunningasystemupdate.

A DIVISION OF ACCO BRANDS CORPORATION



Q:CanIusetheUSB‐CdocksandadapterswithmyThunderbolt3laptop?

A:Yes,allourUSB‐Cdocksandadaptersarecompatiblewithlaptopsfeaturinga

Thunderbolt3port.

Pleasenote:TheUSB‐CdocksandadapterswillnotdeliverThunderbolt3data

transferspeeds(40Gbps),onlywhatthedockingstationoradaptersupports

(5Gbps).Also,notallThunderbolt3portssupportUSB‐Cpowerdelivery.



Q:WhatisAltmodeoverUSB‐C?

A:AltModeoverUSB‐CallowsdevicestodelivervideosignalsandUSBdataovera

singleUSB‐Ccable.ThereismorethanonevariationofAltmode.Themostpopular

versionisDisplayPort(DP),whichistheversionKensingtondockssupport.

Toensurethatyourlaptoportabletwillworkwithourdock,pleasecheckwiththe

laptop/tabletmanufacturertoensurethatyourdevicesupportsDisplayPortAlt

ModeoverUSB‐C.Youshouldbeabletofindthisinformationviayourdevice

manufacturer’swebsite,inthedevice’susermanualtechnicalspecifications,orby

contactingthemanufacturerdirectly.



Q:MyUSB‐Claptop/tablethasaUSB‐Cportbutitdoesn’tsupportDisplayPortAlt

ModeoverUSB‐C.WilltheSD4500orSD4600Pdockworkwithmydevice?

A:Youwillnotbeabletousethevideoports(DPand/orHDMI).Allotherfeaturesof

thedockwillbefunctional.

Pleasenote:Inadditiontovideo/graphicsupport,pleaserememberthatUSB‐C

PowerDelivery(PD)supportwillalsodependonthespecificationsofUSB‐Cporton

yourdevice.



Q:DoallKensingtonUSB‐CdockssupportPowerDelivery(PD)?

A:No,theSD4500andtheSD1500onlysupportvideo,audio,data,and

Ethernet.Thelaptop/tabletwillneedtobepoweredseparatelywhileconnectedto

thedock.IfyourequireUSB‐CPowerDelivery,pleaserefertofurtherinformation

onSD4600P.

A DIVISION OF ACCO BRANDS CORPORATION



Q:WhatisthePowerDelivery(PD)capabilityofSD4600P?

A:TheSD4600Psupportsupto60watts(Profile4)ofcharging.Powerrequirements

differbasedonthemanufacturerandmodeloftheUSB‐Cdevice.Checkwithyour

manufacturertofindyourhostdevice’spowerneeds.

Pleasenote:Insomeinstances,whentheotherUSBportsonthedockare

connected,thePDtoyourlaptop/tabletmaybereducedto36W.Thiswillstillbe

sufficient,inmostcases,tokeepthePCrunningwithoutdrainingthechargeonthe

battery.



Q:HowmanymonitorscantheSD4500andSD4600Pdockssupport,andwhatis

themaximumresolution?

A:UptotwomonitorsonWindowsdevices.TheWindowslaptop/tabletmust

supportDisplayPortv1.2(DP)orabovewithcompatibleandupdatedgraphic

cards.Toensurethatyourvideowillbeoptimal,pleaseensurethatyourgraphics

carddriver,typicallyfromIntelorAMD,isuptodate.Ifyouarehavingvideoissues,

ittypicallycanberesolvedbydownloadingthelatestgraphicsdriverupdatefrom

yourdevicemanufacturer.Pleasereviewthemanufacturers’manual/websiteor

contactthemanufacturerifyouareunsureoftheversionofDP.Whenrunningdual

screens,theresolutionsupportedforeachofthemonitorsis4096x2160@30Hz(4K

resolution).Forsingledisplay,thedockssupport4096x2160@60Hz(4Kresolution).

ForMacandChromesystems,theydonotsupportdualmonitorsinextendmode.

ThesePCsonlysupportoneextendedmonitor,butasecondmonitorcanbeusedto

mirroryourlaptopscreen.

Pleasenote:Whenconnectingthevideocables,itmustbeadirectHDMI‐to‐HDMI

connectionorDisplayPort‐to‐DisplayPortconnection.Usingapassiveadapterto

connecttoaDVIorVGAportwillnotallowthevideosignalstopassthrough

properlyandnovideowillbeshownonyourmonitor.

Alsoofnote:Whendisplayingona4Kmonitor,youmayexperienceadecreasein

dataandEthernetperformanceduetobandwidthprioritizationlimits.



A DIVISION OF ACCO BRANDS CORPORATION

Q:CanIconnecttoanadditionalscreenviatheadditionalUSB‐Cportontheback

oftheSD4500ortheSD4600Pdock?

A:No,youcannotconnecttoanadditionalscreen.Thisisbecausethatparticular

USB‐Cportdoesnotsupportvideo.Itdoessupporta15W(5V/3A)power

specificationforUSB‐CPowerDelivery,soitiscapableofdatatransferandcharging

adevice,suchasasmartphoneortabletwithaUSB‐Cport.



Q:CanIusetheUSB‐Aportonthefrontofthedock(SD4500ortheSD4600P)to

chargemysmartphoneortablet?

A:Yes,thefrontUSB‐Aportsupportsstandardbatterychargingcapabilitiesofupto

2.1Aandiscapableofchargingasmartphoneortablet.Toachievefastercharging,

youshouldpluginyourmobiledevicebeforepluggingthedockintothePC.



Q:WhatisthemaximumdataspeedoftheUSB3.0portsonyourUSB‐Cdocking

stations?

A:AlltheUSB3.0portsontheKensingtonUSB‐Cdockssupport5Gbpsdataspeed.



Q:CanIuseanotherUSB‐Ccable(notfromtheoriginalbox)onthisdock?

A:No,wecanonlyguaranteetheperformanceofthe18‐inchUSB‐Ccablethatships

withthedock.USB‐Ccablesvarygreatlybetweendifferentmanufacturers.We

recommendthatuserscontactKensingtonTechSupportforreplacementUSB‐C

cablesifneededat1‐800‐535‐4242.



Q:CanIuseadapterstoconnecttotheprimaryUSB‐CportontheSD4500or

SD4600PorconnecttheHDMI/DPvideocablestoVGA/DVIports?



A:No,youcannotuseaUSB‐CadaptertoconnectthedockingstationtoaUSB3.0

hostdevice,itcanonlybeconnecteddirectlyviaanativeUSB‐Cport.Forvideo,to

connecttheHDMIorDPcablestoDVIorVGAports,youwillhavetouseactive

adapters,whichcanbeexpensive.Passiveadapterswillnotallowthevideosignals

topassfromthehostdevicethroughthedockingstationandontothemonitor.

A DIVISION OF ACCO BRANDS CORPORATION



Q:WhatisthedifferencebetweenUSB3.0andUSB3.1?

USB3.0:

Max5Gbpsdataspeed

Nopowerdelivery

UsuallyUSB‐Aconnector



USB3.1Gen1:

Max5Gbpsspeed

Mayormaynothavepowerdelivery

CanbeeitherUSB‐AorUSB‐Cconnector



USB3.1Gen2:

Max10Gbpsspeed

Powerdeliveryofupto100W

USB‐Cconnectoronly



TroubleshootingGuide



Problem:

Thedockisnotchargingmylaptoportablet.



PossibleSolutions:

USB‐Cpowerdelivery(PD)issupportedonSD4600Pforupto60W(Profile4).

Evenifyourlaptopsupportsahigherwattage,thedockwillstillprovidea

chargetoyourdevice’sbattery.

EnsurethatyourdevicesupportsPowerDelivery(PD)overUSB‐C.Notall

USB‐CportsonlaptopsaredesignedtosupportPD.Ifyourlaptopdoesnot

supportPD,thelaptopcannottakeadvantageofthechargingcapabilitiesof

theSD4600Pdock.Pleasecheckyourlaptop’susermanualorcontactthe

manufacturertoconfirmyourdeviceiscompatiblewithPD.

A DIVISION OF ACCO BRANDS CORPORATION

Problem:

TheSD4600PdockisnotchargingmyDellXPS13laptop.



PossibleSolution:

Ifyouareseeingthewarningmessage“Thereisn’tenoughpower”or“Power

deliveryof30Wisnotenoughtochargethelaptop”,powerfromthedockhasbeen

prioritizedtotheUSBports.Pleasefollowthesestepstofixtheissue:



1. Unplugthepowerfromthedock

2. UnplugalltheUSB,Ethernet,Video&Audiocables

3. Re‐plugpowertothedock

4. Connectthedocktothelaptop

5. ConnecttheUSB,Ethernet,Video&Audiocables



Thisshouldsolvetheissueandisaone‐timefixthatwillnotneedtoberepeated.



Problem:

Iamtryingtosetupdualmonitorsonmydesktop.However,onlyoneofthetwo

monitorsisworking.Theotheroneisnotshowinganything.



PossibleSolutions:

EnsurethatyouhavethelatestgraphicsdriverfromyourPC’smanufacturer.

Checkyourgraphicscardsetting(usuallyIntelorAMD),andensurethatthe

connectedmonitorsaredetectedcorrectly,andaresetas“Extended

Desktop”.

Checkyouroperatingsystem’sdisplaysettingandensurethatyourdesired

settingisselectedcorrectly.

Problem:

Thereisnovideoonthemonitorsthatareconnectedtothedock.



PossibleSolutions:

Foravideosignal,pleasecheckifyourlaptoportabletsupportsDisplayPort

AltmodeoverUSB‐C.Ifyourdevicedoesn’tsupportDisplayPortAltmode

overUSB‐C,thisdockcan’toutputvideosignals.

A DIVISION OF ACCO BRANDS CORPORATION

TheDisplayPortvideooutputonthedockwillonlysupportaconnectiontoa

DisplayPortmonitor.Anactiveadaptermayberequiredifyouwouldwantto

converttoanHDMI,DVI,orVGAconnection.

TheHDMIvideooutputonthedockwillonlysupportaconnectiontoan

HDMImonitor,ortoaDVIconnectionwithapassiveadapter.

Checkyourdisplayssettingsandthatyouaresetupin“ExtendMode”

(Fn+F8),thendraganopenwindowonyourlaptopoffthesideofthelaptop

screentoseeifitshowsuponthemonitor.



Problem:

Mylaptop/tabletsupportsDisplayPortAltmodeoverUSB‐C,butIstillcannotget

video.

PossibleSolutions:

Theremaybesomevideocompatibilityissues,aswearestillataveryearlystagein

thedevelopmentofDisplayPortAltmodeoverUSB‐C.Weprovideafirmware

upgradetoolforourSD1500USB‐CMobileDock,CV4000HUSB‐CtoHDMIVideo

Adapter,andCV2000VUSB‐CtoVGAVideoAdaptertohelptroubleshootvideo

compatibilityissuesforWindows.

Pleasevisitsoftware.kensington.comtoseeifanewfirmwareupgradeisavailable

andfollowtheonlineinstructionstodownloadthefirmware.



Problem:

Ihavea4Kmonitorthatsupports4Kat60HZ,butitdoesnotworkwiththeSD4500

ortheSD4600P.Isthereaworkaround?



PossibleSolutions:

ThismayhappenbecausethedockingstationisprioritizingbandwidthtoUSB

devicesonthedock.Toresolvethis,wesuggestunpluggingalltheconnected

peripherals,thenconnectinthefollowingorder:

1. Powercabletothedock

2. USB‐Ccablebetweenlaptopanddock

A DIVISION OF ACCO BRANDS CORPORATION

3. Videocables

4. Alltheotherperipherals(Ethernet,keyboard,mouse,etc.).

Thisshouldhelpthedocktore‐prioritizebandwidthtovideoports.Thebandwidth

oftheUSBdownstreamports(connectingtoyourperipherals)willthenbe

downgradedtoUSB2.0andtheEthernetwillsupportupto100Mbps.



Problem:

My2.4GHzwirelessmouse/keyboard/presenterisslowornotworkingproperly.

PossibleSolution:

Insomecases,becausebothyourmouseandkeyboardoperateonthesame

wirelessfrequency,keyboardsandmicemaynotperformoptimallywhen

connectedtothesamecomputer.Ifthishappens,trypluggingthewirelessreceiver

foryourmouseorkeyboardintoaUSB2.0portifoneisavailable.Ifthereareno

USB2.0portsavailable,youwillcontinuetoexperiencesub‐optimalperformanceas

thisisalimitationofUSB3.0/3.1technology.



Problem:

ThedatatransferspeedisverysloworhasbeendowngradedtoUSB2.0speeds.



PossibleSolution:

USBportscanbedowngradedtoUSB2.0speedsiftheUSB‐Ccablewasconnected

beforethevideocables/USBaccessorieswereconnected.TheUSB‐Ccablemustbe

connectedlast.Pleasefollowthesestepstoresolvetheissue:



1. Unplugthepowerfromthedock

2. UnplugalltheUSB,Ethernet,Video&Audiocables

3. Re‐plugpowertothedock

4. ConnecttheUSBdevices

5. ConnecttheEthernetport

6. Connectthevideocablestothemonitor(s)

7. ConnecttheUSB‐Ccabletothelaptop



Otros manuales para SD4500

Este manual sirve para los siguientes modelos

Tabla de contenidos

Otros manuales de Estación de acoplamiento de Kensington

Kensington

Kensington K33244 Manual de usuario

Kensington

Kensington SD4849Pv Manual de usuario

Kensington

Kensington 33244 Manual de usuario

Kensington

Kensington Charge, Sync, Dock Charge, synchronisation,... Manual de usuario

Kensington

Kensington Demco UH7000 Manual de usuario

Kensington

Kensington sd100 Manual

Kensington

Kensington SD1600P Manual de usuario

Kensington

Kensington MD120U4 Manual de usuario

Kensington

Kensington SD3600 Manual de usuario

Kensington

Kensington SD7000 Surface Pro Manual de usuario

Kensington

Kensington SD2480T Thunderbolt 3 Manual de usuario

Kensington

Kensington MiniSaver Mobile Lock Manual

Kensington

Kensington sd3000v Manual de usuario

Kensington

Kensington SD1600P Manual de usuario

Kensington

Kensington SafeDock Manual

Kensington

Kensington K32800WW Manual de usuario

Kensington

Kensington M01039 Manual

Kensington

Kensington K33457EU Manual de usuario

Kensington

Kensington Surface Pro SD7000 Manual de usuario

Kensington

Kensington sd200v Manual

Kensington

Kensington K67771EU Manual

Kensington

Kensington SD4500 Manual de usuario

Kensington

Kensington SD5500T Manual de usuario

Kensington

Kensington SD5800T Manual de usuario

Manuales populares de Estación de acoplamiento de otras marcas

Sony

Sony Dream Machine XDR-DS12iP Manual de usuario

Acer

Acer USB Type-C Dock II Manual de usuario

ATEN

ATEN UC-2000 Manual de usuario

Xcellon

Xcellon HDD-202 Manual de usuario

Dok

Dok CR09 Manual de usuario

Philips

Philips BTM630/12 Manual de usuario

IOGear

IOGear Travel Pro GUD3C09 Manual de usuario

RKI

RKI SDM-E2 Manual de usuario

iHome

iHome iP15 Manual de usuario

VITURE ONE

VITURE ONE MOBILE DOCK Manual de usuario

Lindy

Lindy 42984 Manual de usuario

CipherLab

CipherLab 8001 Manual de usuario

Pyle

Pyle PIPDSP2 Manual de usuario

Avol

Avol AS2350 Manual de usuario

Datalogic

Datalogic JoyaTouch Manual de usuario

Philips

Philips DC190/79 Manual de usuario

Targus

Targus DOCK315EUZ Manual de usuario

Akasa

Akasa DuoDockX3 AK-DK08U3-BK Manual de usuario