Iwatsu Enterprise cs Manual de usuario

This guide describes basic features and operations

for Iwatsu telephones. This includes IP and Digital

Multiline Telephones and the MKT Digital Key

Telephone.

Certain features are not available on all Iwatsu

models. For more information, refer to your Iwatsu

Owner’s Manual or contact your authorized ICON

Voice Networks Dealer.

Only Iwatsu qualified personnel are authorized to

install any component of an Iwatsu system. Should

you require service, please contact your authorized

ICON Voice Networks Dealer.

Multipurpose Keys -These keys can be

programmed for specific functions, including outside

line access, individual extension selection, and one-

touch feature operation.

Key Lamps -These lamps light up or flash when

someone is using the line or feature corresponding to

that key. A green lamp indicates that you are using

that line/feature. A red lamp indicates that someone

else is using that line/feature.

SPKR (Speaker) - This key allows you to dial and

receive outside or internal calls and talk without lifting

the receiver.

TRAN (Transfer) -This key allows you to transfer a

call from your phone to another extension.

FEAT (Feature) - This key is used to access many

Iwatsu features.

Note: The Echo Cancellation DSP technology used

in the IX-12KTD/S-3 speakerphone was developed

by NTT.

INTRODUCTION

3 Menu Buttons

IX-12IPKTD-E

Indicator LED

(Red / Green)

4-Line Backlit LCD

IX-12IPKTD-E

Up / Down

Scroll Keys

8 Function Keys

with Red LEDs

12 Multipurpose

Keys with

Red / Green LEDs

Key Expansion

Location

IX-12ELK-3

Mute Key with

Red LED

Ringer Volume

Control

Handset / Headset

Volume Control

Hold / DND with

Red LED

Speaker Volume

Control

Feature Key with

Red LED

Transfer Key with

Red LED

Speaker Key with

Red LED

3 Menu Buttons

IX-12IPKTD-E2

IX-12IPKTD-E

Indicator LED

(Red / Green)

4-Line Backlit LCD

IX-12IPKTD-E

Up / Down

Scroll Keys

8 Function Keys

with Red LEDs

12 Multipurpose

Keys with

Red / Green LEDs

Key Expansion

Location

IX-12ELK-3

Mute Key with

Red LED

Ringer Volume

Control

Handset / Headset

Volume Control

Hold / DND with

Red LED

Speaker Volume

Control

Feature Key with

Red LED

Transfer Key with

Red LED

Speaker Key with

Red LED

Handset Cord

IX-HSCD-16

IX-12IPKTD-E2

HOLD/DND (Hold/Do Not Disturb) - This key is used

to put a call on Hold or to set the Do Not Disturb

function and prevent calls from ringing at your

extension.

Note: See Hold/Quick Forward on page 11.

Handset Volume Control - The handset volume

control key allows you to adjust the handset

volume to one of three levels. Pressing the key

will toggle between the three volume levels.

Speaker Volume Control -The speaker

volume control key allows you to adjust the

volume control of the speaker when using

the speakerphone. Pressing the [+] key

raises the volume to one of nine settings. Pressing

the [-]will decrease the volume.

Ringer Volume Control - Pressing the

ringer volume control key allows you to

adjust the ringer volume to one of four levels.

[Mute] Key -When talking using the handset,

press [Mute] to mute the handset transmitter. If

using the speakerphone, press [Mute] to mute

the station microphone. When using the

headset jack, the [Mute] key mutes the transmitter on

the headset.

ICM - The intercom system is the internal network

used to communicate between the telephone

extensions in your Iwatsu system. Pressing the [ICM]

key connects you to an intercom line for conversation

with other extensions.

Making an Outgoing Call

• Lift the receiver.

• Press an outside line key. You will hear a dial

tone.

• Dial telephone number.

Make a dialing mistake?

• Press the [FLASH] key to get new dial tone.

• Dial again.

Receiving an Incoming Call

When your phone rings and lamp flashes:

• Lift the receiver to connect the call.

If your phone does not connect you to the call

automatically

When your phone rings and lamp flashes:

• Lift the receiver.

• Press the key with the flashing lamp to

connect the call.

BASIC FEATURES

Making an Intercom Call

• Lift the receiver and wait for dial tone.

• Dial an extension number.

If your phone has a [DIRECT STATION SELECTION]

key assigned for the extension:

• Lift the receiver and wait for dial tone.

• Press the assigned extension key.

Receiving a Call From Another Extension

When you hear the intercom call signal - either the

caller’s voice or intercom ringing tone.

• Pick up the receiver, and the call is connected.

• Speak into the microphone without lifting the re-

ceiver.

Making an Intercom Group Call

• Dial the Intercom Group access number when you

hear the Intercom Dial Tone.

Putting a Call On Hold

When speaking on an outside line:

• Press the [HOLD/DND] key.

• The active outside line key lamp flashes green on

your phone and red at other extensions.

• If the call is not picked up, the call will ring again at

your phone.

Picking Up a Call On Hold

• Press the key with either the green or the red flash-

ing lamp to pick up the call being held on that line.

Transferring a Call to Another Extension

When speaking on an outside line:

• Press the [TRAN] key. You will hear dial tone.

• Dial an extension number.

• Press an extension key (if assigned).

• Announce the call when the extension answers.

• Hang up.

Full / Half-Duplex Toggle

You can toggle from half to full-duplex speakerphone

modes:

• Lift receiver.

• Press [Speaker Duplex].

• Press [FEAT] key and dial 6+6(Full-Duplex).

• Press [FEAT] key and dial 0+6+6(Half-Duplex).

911 Support

At default, your Iwatsu system is programmed to auto-

matically contact your local Public Safety Answering

Point (PSAP) when 911 is dialed. Enhanced 911

Service ensures that when 911 is dialed from a sys-

tem extension, information that allows the PSAP to

identify the caller’s location in a building is sent to the

PSAP along with the call. Check with your system

installer or authorized ICON Voice Networks Dealer to

make sure your system is programmed for Enhanced

911 Service.

Call Park

Park a call so that it can be retrieved from another

extension.

Putting a call in Call Park

When speaking on an outside line:

• Press the [PARK] key.

• You will hear confirmation tone and the [PARK] key

will flash green.

If the call is not picked up, it will return to your phone.

Picking up a call in Call Park

From the extension that parked the call:

• Lift receiver.

• Press flashing [PARK] key.

From another extension:

• Lift receiver.

• Press [PARK PICK-UP].

• Dial the extension number where the call is parked

to pick-up the call.

Transfer to Park

You can transfer a call to another user’s individual

park on their telephone. The call can then be picked

up remotely from another telephone. The call can also

be picked up from the telephone where it is parked.

Transferring a call to another user’s individual

park

When speaking on an outside line:

• Press [TRAN] + [PARK].

• Dial the number of the extension where the call is

to be parked, or press the extension key (if as-

signed).

• When you hear confirmation tone, hang up.

• The [PARK] key on the user’s phone will be lit.

• If desired, use the paging system to inform the user

of the call parked on their telephone.

Picking up a call parked on your individual park

from your telephone

• Lift the receiver (handset).

• Press [PARK].

Picking up a call parked on your individual park

from another telephone

• Lift the receiver (handset).

• Press [PARK].

• Dial the number of the extension where the call is

parked, or press the extension key (if assigned).

• Lift the receiver (handset).

• Press the [FEAT] key and dial 3+4.

• Dial the number of the extension where the call is

parked, or press the extension key (if assigned).

• Lift the receiver (handset).

• Press [PARK PICK-UP].

• Dial the number of the extension where the call is

parked, or press the extension key (if assigned).

Save Dialed Number

While speaking on an outside line:

• Press the [FEAT] key and dial 2+1.

• Press the [SAVE DIAL] key (if assigned).

• You will hear a confirmation tone that indicates the

phone number you just dialed has been saved.

To dial the saved number

• Lift the receiver.

• Press the [FEAT] key and dial 2+1.

• Press the [SAVE DIAL] key (if assigned).

• The saved number is automatically dialed.

Last Number Redial

To automatically redial the last number you called:

• Lift the receiver.

• Press the [SPEED] key and dial #.

ADVANCED FEATURES

Call Storage

Your telephone may be programmed to capture,

store, and display telephone numbers and IDs from

calls received with Caller ID, ANI, or DNIS informa-

tion.

To view call information:

For station:

• Press [SPKR].

• Press the illuminated [USAS], [USAT], or [UST] key

to display information about the first call.

• Press #to scroll forward and *to scroll backward in

sequence.

For trunk group:

• Press [SPKR].

• Press the illuminated [UST] key.

• Press the [USAT] key + trunk group number to

display information about the first call that occurred

on a specific trunk group.

• Press # to scroll forward and * to scroll backward in

sequence.

OPT

USAS

USAT/

UST

FLT

COL

UAD

KEY KEY MEANING KEY LABEL

Retrieve Caller ID for Abandoned or All Calls

from Your Station

Retrieve Caller ID for All Calls to Your Station that

were Abandoned on a Specific Trunk Group

(Flexible) or (Fixed 1-250)

Floating Outside Line Group Access

Optimized Routing (Make an Outgoing Call

using Least Cost Routing)

Central Office Line Key (Used to Access a

Specific Trunk to Make an Outgoing Call)

Abandoned Call Delete (Delete Caller ID for Calls

that Rang Your Station but Ceased Before You or

Voice Mail answered)

To delete a call record from system memory:

• With a call record displayed, press the [USD] key.

To make a call by automatically dialing the Caller

ID number:

• Display a call record.

• Press the [USAS] key, [USAT] + trunk group num-

ber.

• [UST] key a second time.

• Press [FLT], [OPT], or [COL].

To add digits to the displayed number before dial-

ing out:

• Dial the additional digits to be added to the outgo-

ing number (the added digits do not appear on the

display when entered).

• Press the [USAS] key, [USAT] + trunk group num-

ber

• [UST] key a second time.

• Press [FLT], [OPT], or [OPT].

Answering Machine Emulation

(Voice Mail Monitor)

Voice mail messages can be monitored as they are

recorded. While monitoring the recording, the station

user may elect to initiate a conversation with the

caller. You may activate or deactivate this feature

from your extension.

To begin Voice Mail Monitor:

When a call is answered by voice mail at an idle sta-

tion, you will hear a monitor tone.

• The [Voice Mail Monitor] key red LED will begin to

flash.

• Press the [Voice Mail Monitor] key.

• When the [Voice Mail Monitor] key green LED

lights, you will hear the caller’s message as it is

recorded

• Press the [Voice Mail Monitor] key a second time

to begin talking to the caller.

• Press [SPKR] or hang up to end voice mail

monitoring. The caller’s message will be saved to

your voice mailbox.

To activate / deactivate or change the Voice Mail

Monitor mode:

• While your station is idle, press [SPKR].

• Press [FEAT].

• Press the [Voice Mail Monitor] key.

• Press 1to deactivate Voice Mail Monitoring.

• Press 2to activate manual Voice Mail

Monitoring.

• Press 3to activate auto Voice Mail Monitoring.

Busy ICM Callback

When you call another extension and get a busy

signal, do not hang up.

• Press the [FEAT] key and dial 4+3.

• Press the [ICM CALLBACK] key (if assigned).

Hang up after you hear a confirmation tone.

When the busy extension becomes available, the

system will call you back.

• Lift receiver.

• You are automatically connected to the extension.

Busy Number Callback

When an outside number you have called is busy, you

may tell the system to remind you to try again.

• Do not hang up.

• Press the [FEAT] key and dial 2+4.

• Press the [TRUNK CALLBACK] key (if assigned).

• Dial the desired time you want to be called back.

• Hang up after you hear a confirmation tone.

After the set time, the system will call you back to try

again.

• Lift receiver to automatically dial the number.

To cancel busy number callback:

• Lift the receiver.

• Press the [FEAT] key and dial 0+2+4.

• Press the [TRUNK CALLBACK] key and *.

• Hang up after you hear a confirmation tone.

Call Coverage

Multipurpose keys can be assigned as Call Coverage

keys that allow you to answer calls ringing at another

extension.

To answer a call at another extension

When you hear the Call Coverage tone or see the

green Call Coverage lamp indication on your phone:

• Lift the receiver.

• Press the [CALL COVERAGE] key.

• You will be connected to the call.

To change the type of indication at your phone:

• Do not lift the receiver.

• Press the [FEAT] key.

• Press the desired [CALL COVERAGE] key.

The present indication mode will be displayed:

• Dial the number for the desired mode.

• Dial 1for immediate display and ringing.

• Dial 2for delayed indication (display and ringing

starts if call is not answered within a

preprogrammed time).

• Dial 3for no ringing (lamp indication only).

Call Divert (ECS only)

When a call is ringing at your station and your station

is idle, off hook, or on a call, you can send that call

immediately to your Call Forward No Answer

Destination.

• Press your [MBOX] key.

Note: Call Divert is not supported for ACD Calls.

Call Pick-Up

Internal Group

You may answer calls ringing at extension’s in your

pick-up group.

When you hear a call ringing at another extension:

• Lift receiver.

• Press [FEAT] and dial 3+1.

• Press the [GROUP CALL PICK-UP] key (if

assigned).

• The incoming call is connected to your extension.

Direct Extension

You may also answer an incoming call at another

extension:

• Lift the receiver.

• Press the [FEAT] key and dial 3+3.

• Press the [DIRECT CALL PICK-UP] key.

• Dial the number of the extension where the call is

ringing.

• The incoming call is connected to your extension.

Call Recording

You can record a call to voice mail by following the

procedures listed below:

Important: Use of this feature may be prohibited by

state law.

To start recording a call to voice mail

While on an ICM, outside line, or conference call:

• Press the [RECORD] key.

• Your call will begin recording to voice mail.

Note: A four-party conference call cannot be

recorded.

To stop recording a call to voice mail

While recording a call with the [RECORD] key lit:

• Press the [RECORD] key or hang up.

To play a recorded call:

• Follow the same procedure for playing a voice mail

message.

Conference Call

The Iwatsu Enterprise-CS allows you to make confer-

ence calls with any combination of up to four internal

and outside lines on the same call.

To Make a Conference Call:

While speaking on an internal or outside call:

• Press the Conference [ADD] key (The Conference

[ADD] key LED will flash to indicate that the call is

on hold).

• Make your next call (internal or outside call).

• When the party you are calling answers, press the

Conference [ADD] key again to complete the con-

ference.

• After you hear a tone burst, all parties are con-

nected.

To add another party to the conference, repeat same

procedure.

Do Not Disturb

If you do not wish to be disturbed, you can set your

extension to prevent any calls from ringing to or get-

ting through to your extension.

• Do not lift receiver.

• Press the [HOLD/DND] key.

• The lamp on the [HOLD/DND] key will stay lit.

To cancel Do Not Disturb

• Do not lift receiver.

• Press the [HOLD/DND] key.

• The lamp on the [HOLD/DND] key will go out.

Note: See [Hold/Quick Forward].

Exclusive Hold On Outside Line

A call on “exclusive” hold may only be picked up from

your extension.

While speaking on an outside call:

• Press the key for the outside line you are already

using.

• The green lamp on that outside line key will flash

slowly on your phone.

• The red lamp will stay lit at other extensions.

To retrieve a call on Exclusive Hold:

• Press the same outside line key on your phone

again to be connected to the call.

Flash

Flash allows you to receive dial tone on the same

outside line that you are using without having to hang

up. Flash may also be used to receive intercom dial

tone to place another intercom call.

After you complete a call or if you make a dialing

mistake:

• Press [FLASH].

• Dial the new number.

To Use Centrex or PBX features:

• Press [S FLASH].

• Dial the new number or feature code.

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