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EG400 - Ethernet/SFP WiFi Router
7
4. Wireless (Wi-Fi)
Green – wireless network 2.4 GHz active
Blue – wireless network 5 GHz active
5. Ethernet
Indicaton for LAN1 - LAN4
Green - cable connected and online
Off - no cable connected or offline
6. WPS
Press and hold for more than 3
seconds to start WPS function
Green (blinking) – WPS function
in progress
7. Tel 1/Tel 2
Off – no voice device
Green – Voice device registered and ok
Green (blinking) – Voice enabled but not ok
8. DECT
Press and hold for more than 3
seconds to start DECT pairing
Off – no DECT device
Green – DECT device connected
Green (blinking) – DECT pairing on-going.
EXT
Off – No external device
Green – external device detected
Green (blinking) – device detected with
alarm status (your operator may have
another setup)
6. Troubleshooting
1. Check that the power is on.
The Status indicator LED should be lit.
See picture labeled “Top”.
2. Is the Status indicator light off?
Check that the modem is properly
connected to the power adapter.
Check that the power adapter is
connected to an electrical outlet.
Check the ON/OFF switch - it should
be set to ”1”. If the modem is properly
connected and switched to on, a
power indicator light that is still not
on may indicate a faulty modem or a
faulty power adapter. Contact your
service provider.
3. Are the Status and Internet
indicator lights red? Contact your
service provider.
4. Is the WAN (Broadband) indicator
light off? Check the connection of
WAN port. If EG400 is installed with
fiber tray contact service provider. If
the Broadband indicator light is off,
despite proper connection, contact
your service provider.
5. Is the Ethernet indicator light off?
Check the connection between the
LAN port on the modem and the
network port on the back or side of
your computer. Check that the NIC in
your computer is functioning properly.
6. Reset button. See picture labeled
“Back.” This button resets the modem
to factory
settings. Hold it for more
than 10 seconds.
