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Most warranty repairs are handled routinely but sometimes requests for warranty service may not be
appropriate. For example, warranty service would Not apply if the product damage occurred because of
misuse, lack of routine, maintenance, shipping handling by third party, warehousing, or improper installa-
tion. Similarly, the warranty is void if the manufacturing date or the serial number on the product has been
removed or the equipment has been altered or modified. During the warranty period the authorised service
dealer at its option will repair or replace any part that upon examination is found to be defective under
normal use and service.
The seller's standard 12-month warranty applies to all products unless stated. You are legally covered for
the first 12 months by the retailer. Within the first 12 months of ownership, you are entitled to a replace-
ment or refund the retailers discretion. Due to this being a legal requirement we cannot get involved during
this period.
This warranty does not cover normal wear of any parts or damage resulting from any of the following
negligent use or misuse of this product, improper voltage, or current use contrary to the operation
instructions: deviation from the instructions regarding storage and transportation; repair or alteration by
anyone other than Innoteck or an authorised service center. Further the warranty does not cover acts of
God such as fire, flood, hurricanes, or tornadoes. Innoteck shall not be liable for any incidental or
consequential damages caused by the breach of any express or implied warranty. Except to the extent
prohibited by applicable law any implied warranty of merchantability or fitness for a particular purpose is
limited in duration to the above warranty. This warranty gives you specific legal rights and you may also
have other rights as stated in the UK Consumer rights laws that may vary slightly.
The only time we will replace spare parts under warranty is if they have become defective within the first 12
months warranty. If you require any spare parts after the 12-month warranty has ended, you may be
charged. Warranty does not apply to any accessories i.e. The guarantee is valid in the UK and Isle of Man
only.
If your item has developed a fault the item would need to be returned to us for inspection.
We would require the full item to be returned to us along with your proof of purchase (this can be emailed
to our customer service at service @innoteckcouk) and the completed returns form (you can obtain this
form from our customer service team) which must be included within the parcel. Once the item has been
returned to us our returns department will check the item to confirm the fault. They will then arrange for
your item to be repaired or replaced if required.
If the product you have returned to us is end of line/discontinued or is out of stock may send you a like for
replacement. We would ensure the specification of the item is like the product you have returned.
Within three months of purchase, if any manufacturing defects are discovered the seller will arrange to pick
up the item. After three months the purchaser or customer is required to send the item to us at their own
expense. There may be times when seller may request proof of purchase photo or video to assist us. A
customer who is unable to send a photo or video will need to send the product to us (subject to the 3-month
period).
Please retain your proof of purchase/sales receipt and the packaging box.
The product is void if the product is used for other than single-family household use or subjected to any
voltage and waveform other than as specified on the product rating label. (e.g..220V-50Hz).
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