Inmarsat IsatPhone Pro Guía de instalación
© Inmarsat confidential
IsatPhone Pro
Repair Partner Training
June 2012
© Inmarsat confidential
Agenda
Tools, repair kits and workshop requirements
Troubleshooting to establish repair action
Warranties
Keypad replacement
Connector cover replacement
Back cover and protection plug replacement
GMR antenna and antenna cable replacement
A-cover, B-cover and keypad replacement
Battery-cover replacement
Procedure for logging repairs and restrictions
© Inmarsat confidential
Tools, Repair Kits and Workshop Requirements
As an authorised repair partner, the company representative
must self- certify that they comply with the requirements set
by Celestica
The tools used during this 1 day training course are tools
recommended by Sasken and Celestica and should be used
for your own repair
The work instructions/repair guide must be followed
A number of repair kits are available for the IsatPhone Pro
from the Inmarsat Webshop –min order 10
© Inmarsat confidential
Tools needed for replacement operations
TX8 size screw driver
Calibrated torque screwdriver to 0.3Nm with TX8 screw head
Small flat head screw driver
Medium flat head screw driver
Tweezers
Parker O lube –not used in training
Soft cloth for cleaning
© Inmarsat confidential
Repair kits
USB connector cover
contains 6 connector covers
Back cover with RF connector cover
contains 5 sets
Antenna repair kit including RF cable
contains 2 antennas and cables
Mechanical parts front and back cover (no antenna)
contains 1
Battery cover
contains 10 covers
Keypad
Each dual language keypad has different product code
All ordered through the Inmarsat Webshop
© Inmarsat confidential
Repair Guides
Written by Sasken, reviewed and revised by Celestica as
necessary
Contain step by step instructions which have been approved
and tested by Celestica
Any amendments to the guides will be advised by Celestica
and replacement guides will be made available
In the event of any design change Celestica will revise the
repair guides
Please follow to the letter!
© Inmarsat confidential
Workshop Requirements Checklist
Quality management
ISO 9001 certified and quality plans
Environmental management
Compliance with applicable environmental laws and regulations
Security & Safety
Confidentiality agreement policy, document and data security, unauthorised disclosure
Data protection for repair databases etc
Process Control
repair guides, tool control, work instruction, product identification and product handling
Facilities and utilities
ESD sensitive working area equipment and precautions, lighting conditions, dust free work
environment, clear layout
Housekeeping
© Inmarsat confidential
Electrostatic Discharge (ESD)
ESD is a serious issue in solid
state electronics, such as
integrated circuits –10v can be
enough to cause damage
Dust free ESD protected working
area / ESD protected table
ESD jacket, ESD shoes and ESD
gloves
© Inmarsat confidential
Inmarsat Standard Warranty
Between Inmarsat and the Distribution Partner
15 months from the date of delivery
Begins when handset leaves BrightPoint to the Distribution Partner
End User Warranty
Between the end user and the Distribution Partner/Service Provider
12 months from the date of purchase
Warranty
© Inmarsat confidential
Replacement Warranty & IMEI stickers
Warranty stickers removed during repair are to be replaced
with “Repaired” sticker
“Repaired” stickers will be in the repair kits
Celestica will cross check handsets with “Repaired” stickers
against the online repair register
Replacement IMEI stickers will be in the repair kits
First 8 digits and other required information ready printed
Remaining digits to be entered in permanent marker
Otros manuales para IsatPhone Pro
3
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