Ingenico Telium Manual de usuario

Ingenico Telium

United States

Restaurant Application

Quick Reference Guide

Color Key

Required Merchant Input on Point of Sale

Required Customer Input on Internal

or External PIN-pad

Optional Merchant Input on Point of Sale

Admin key is the [.,#*] key

Credit Sale

>Press [1] for Sale

>Press [1] for Credit

>Enter Server ID and press [ENTER]

If new Server ID:

>Select [YES] or [NO] to Add Server ID

>Enter the base amount and press [ENTER]

>Swipe, tap, or manually enter the card

# and press [ENTER]

Optional Manually-Keyed

Security Prompts:

>Enter the CVV2 code and press [ENTER]

>Select [YES] or [NO] to indicate if card

is present

>Enter the address and press [ENTER]

>Enter the zip code and press [ENTER]

If Purchasing, Business, or Commercial

card:

>Press [2] for Purchasing Card

>Select [ACCEPT] to confirm amount

or [CHANGE] to return to the

previous screen

>If swiped, enter the last 4 digits of the

card # and press [ENTER]

>If manually keyed, enter the expiration

date and press [ENTER]

If Purchasing, Business, or Commercial

card:

>Enter the Customer PO # and

press [ENTER]

>Enter the Tax Amount and press [ENTER]

>Select [YES] if Tax Exempt

Optional Invoice/Ticket prompts:

>Enter Invoice or Ticket # and

press [ENTER]

>Press [OK] to confirm transaction amount

The following prompts may appear for

customer verification on the internal or

external PIN Pad:

>Select [YES] or [NO] to Confirm Amount

>Select [YES] or [NO] at “Tip Required?”

>If prompted, select Tip % or press [OK]

to key amount

>Enter the Tip Amount and press [ENTER]

>Select [ACCEPT] to confirm amount

or [CHANGE] to return to the

previous screen

>The Transaction authorizes and a

Merchant Copy of the receipt prints

>Select [YES] or [NO] to print

Customer Copy

>If manually keyed, imprint card and

press [ENTER]

Credit Tip Adjust

>Press [0] for Tip Adjustment

>Select [1] All, [2] Reference #, [3] Server

#, or [4] Invoice # from the Search Menu

>Locate the transaction to adjust

(by scrolling through the list of

transactions or searching by selected

criterion) and press [SELECT]

>Enter Tip Amount and press [ENTER]

>Select [ACCEPT] to confirm adjustment

>Select [YES] or [NO] to Adjust Another

Debit Sale

>Press [1] for Sale

>Press [2] for Debit

>Enter Server ID and press [ENTER]

If new Server ID:

>Select [YES] or [NO] to Add Server ID

>Enter the base amount and

press [ENTER]

>Swipe or tap the card

Optional Invoice/Ticket Prompts:

>Enter Invoice or Ticket # and

press [ENTER]

The following prompts may appear for

customer verification on the internal or

external PIN Pad:

>Select [YES] or [NO] to Confirm Amount

>Select [YES] or [NO] at “Tip Required?”

>If prompted, select Tip % or press [OK]

to key amount

>Enter the Tip Amount and press [ENTER]

>Select [ACCEPT] to confirm amount or

[CHANGE] to return to the

previous screen

>Enter PIN and press [ENTER]

>The Transaction authorizes and a

Merchant Copy of the receipt prints

>Select [YES] or [NO] to print

Customer Copy

Credit Authorization Only

>Press [6] for Auth Only

>Enter Server ID and press [ENTER]

If new Server ID:

>Select [YES] or [NO] to Add Server ID

>Enter the amount and press [ENTER]

>Swipe, tap, or manually enter the card #

and press [ENTER]

>If swiped, enter the last 4 digits of the

card # and press [ENTER]

>If manually keyed, enter the expiration

date and press [ENTER]

Optional Manually-Keyed Security

Prompts:

>Enter the CVV2 code and press [ENTER]

>Select [YES] or [NO] to indicate if card

is present

>Enter the address and press [ENTER]

>Enter the zip code and press [ENTER]

>Select [ACCEPT] to confirm amount or

[CHANGE] return to previous screen

>The Transaction authorizes and a

Merchant Copy of the receipt prints

Credit Force

>Press [4] for Force

>Press [1] for Credit

>Enter Server ID and press [ENTER]

If new Server ID:

>Select [YES] or [NO] to Add Server ID

>Enter the base amount and

press [ENTER]

>Swipe, tap, or manually enter the card #

and press [ENTER]

>If swiped, enter the last 4 digits of the

card # and press [ENTER]

>If manually keyed, enter the expiration

date and press [ENTER]

>If prompted Select [YES] or [NO] to

indicate if card is present

Optional Invoice/Ticket prompts:

>Enter Invoice or Ticket # and

press [ENTER]

>Press [OK] to confirm transaction

amount

>Enter the approval code and press

[ENTER]

>The Transaction authorizes and a

Merchant Copy of the receipt prints

>Select [YES] or [NO] to print

Customer Copy

>If manually keyed, imprint card and

press [ENTER]

Credit Return

>Press [2] for Return

>Press [1] for Credit

>If prompted, key in password and

press [ENTER]

>Enter Server ID and press [ENTER]

If new Server ID:

>Select [YES] or [NO] to Add Server ID

>Enter the base amount and press

[ENTER]

>Swipe, tap, or manually enter the card #

and press [ENTER]

>If swiped, enter the last 4 digits of the

card # and press [ENTER]

>If manually keyed, enter the expiration

date and press [ENTER]

Optional Invoice/Ticket Prompts:

>Enter Invoice or Ticket # and press

[ENTER]

>Press [OK] to confirm transaction

amount

>The Transaction authorizes and a

Merchant Copy of the receipt prints

>Select [YES] or [NO] to print

Customer Copy

Debit Return

>Press [2] for Return

>Press [2] for Debit

>If prompted, key in password and

press [ENTER]

>Enter Server ID and press [ENTER]

If new Server ID:

>Select [YES] or [NO] to Add Server ID

>Enter the amount and press [ENTER]

>Swipe or tap the card

The following prompts may appear for

customer verification on the internal or

external PIN Pad:

>Select [YES] or [NO] to Confirm Amount

>Enter PIN and press [ENTER]

>The Transaction authorizes and a

Merchant Copy of the receipt prints

>Select [YES] or [NO] to print

Customer Copy

Void

>Press [3] for Void

>Select [1] All, [2] Reference #, [3]

Server #, [4] Invoice #, [5] Account #,

[6] Customer #, [7] RRN, or [8]

Approval Code from the Search Menu

>Locate the transaction to void (by

swiping the card or entering the selected

search criterion) and press [SELECT]

The following prompts may appear for

customer verification on the internal or

external PIN Pad:

>Select [YES] or [NO] to Confirm Amount

>If prompted, enter PIN and press [ENTER]

>Select [YES] to Confirm Void

>The Transaction authorizes and a

Merchant Copy of the receipt prints

> Select [YES] or [NO] to print

Customer Copy

Reprint Receipt

>Press [8] Other

>Press [2] Reprint

>Select [1] Last Receipt or [2] Search

from the Reprint menu

>If Search is chosen:

• Select [1] All, [2] Reference #,

[3] Server #, [4] Account #, or [5]

Invoice/Ticket # from the Search

• Locate the receipt to reprint (by

swiping the card or entering the

selected search criterion) and press

[SELECT]

>Press [1] to reprint the Merchant Copy,

[2] to reprint the Customer Copy, or

[3] to reprint Both

>The selected receipt(s) will print

Print/Display Batch Data

>Press [8] Other

>Press [1] Reports

>Select [1] Detail or [2] Summary

>Select [1] Print or [2] Display

>The selected information will print

or display

Print/Display Server Data

>Press [8] Other

>Press [1] Reports

>Select [3] Server

>Select [1] All or [2] Single Server

>If Single Server, key clerk ID and

press [ENTER]

>Select [1] Print or [2] Display

>The selected information will print

or display

HOST Totals

>Press the [ADMIN] key

>Enter password and press [ENTER]

>Select [2] Batch Menu

>Select [5] Host Batch Inquiry

>Select [1] Print or [2] Display

>The selected information will print

or display

Settlement

>Press [7] for Settlement

>Select [YES] or [NO] to Close Batch and

Deposit Funds

>Select [ACCEPT] or [CANCEL] to confirm

Batch Totals

>The Settlement processes and the

Settlement Report prints

View Batch History

>Press the [ADMIN] key

>Enter password and press [ENTER]

>Select [2] Batch Menu

>Select [2] View History

>Select [1] Batch #, [2] All, or [3]

Last Batch

>The selected information will display

View Batch Totals

>Press the [ADMIN] key

>Enter password and press [ENTER]

>Select [2] Batch Menu

>Select [1] Batch Totals

>The selected information will display

Add Server

>Press the [ADMIN] key

>Enter password and press [ENTER]

>Select [1] Server Menu

>Select [1] Add ID

>Key server ID and press [ENTER]

>Select [YES] to add another server or

[NO] to exit

Delete Server

Batch must be closed before deleting

server IDs.

>Press the [ADMIN] key

>Enter password and press [ENTER]

>Select [1] Server Menu

>Select [2] Delete ID

>Select [ALL] to delete all servers or

[ONE] to delete one server ID

• For ALL, select [YES] to confirm

• For ONE, key server ID and press

[ENTER]. Select [YES] to confirm

Print Server ID List

>Press the [ADMIN] key

>Enter password and press [ENTER]

>Select [1] Server Menu

>Select [3] Print ID List

>The list will print

Accessing Menu Driven

Prompts

>Press [ENTER]

>Press [F1] and [F4] to scroll through the

list of options

>Select the number that corresponds to

the menu option of choice

[0] Tip Adjustment

[1] Sale

[2] Return

[3] Void

[4] Force

[5] Gift

[6] Auth Only

[7] Settlement

[8] Other

[9] Ta b

Creating Alpha Letters

>Press the number that corresponds

with the letter that needs to be entered

>Press the [F] key until the desired

letter appears

MerchantConnect is your one-stop destination for online customer

service. It contains everything you need to manage your electronic

payment activity:

My Account

Manage your account online. View statements, view or update your profile,

request new products and track equipment shipments.

My Reports

Provides you with timely and secure accounting information such as deposit

summaries, transaction activity, chargeback and retrieval status and more.

Support

Find resource information about transaction processing, industry mandates,

product support and practical tips to help improve your bottom line.

Getting Started Is:

Fast, Easy, Secure and Free!

Go to www.MerchantConnect.com

MerchantConnect

The Online Window To Your Payment

Processing Account

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