Ingenico PAYZONE iCT250 Manual de usuario

Payments

Global Payments

CounterTop – iCT250

Quick Reference Guide

July 2019

Table of Contents

1 – Introduction ............................................................................... 5

2 – General Tips ............................................................................. 5

3 – Basic Terminal Operations ....................................................... 6

Before You Begin............................................................ 6

How to Use This Guide................................................... 6

Unpacking the Box.......................................................... 6

Terminal ON/OFF ........................................................... 7

Terminal Keyboard.......................................................... 7

Numeric Data Entry......................................................... 8

Text Data Entry ............................................................... 9

Alphanumeric Data Entry ................................................ 9

Access Administrator Menu .......................................... 12

Password Management ................................................ 12

Administrator Password ................................................ 12

Manager/Supervisor/Clerk Passwords ......................... 13

Password Hierarchy...................................................... 13

Set Up Your Passwords................................................ 13

4 – Changing The Terminal Language.........................................14

5 – Accepting Payment Cards ......................................................14

To Conduct an EMV Chip Card Transaction ................ 14

To Conduct a Magnetic Stripe Transaction .................. 15

To Conduct a Contactless Transaction......................... 16

6 – Sale (Credit or Debit) Transactions ........................................16

7 – Auth Only ................................................................................20

8 – Void (Credit or Debit) ..............................................................20

9 – Pre-Auth and Completion (Optional) ......................................21

10 – Return ...................................................................................23

11 – Performing a Settlement (Closing the Terminal) ..................24

12 – Reprint ..................................................................................25

13 – Demo Mode .......................................................................... 25

14 – Clerk Settings .......................................................................26

Add Clerk ID.................................................................. 26

Delete Clerk ID.............................................................. 26

Print Clerk ID List .......................................................... 27

Clerk Prompt ................................................................. 27

Clerk Wording ............................................................... 27

15 – Batch Menu...........................................................................28

Batch Total.................................................................... 28

View Batch History........................................................ 28

Delete Batch ................................................................. 28

DO NOT delete the batch before the current batch is

settled. .......................................................................... 29

16 – Terminal Security..................................................................29

Use Passwords for Protection ...................................... 29

Admin Menu Password Protection................................ 29

Reports Menu Password Protection ............................. 30

Transaction Password Protection ................................. 31

Terminal Security .......................................................... 32

17 – Reports ................................................................................. 32

18 – Key Beep & Backlight ...........................................................33

19 – Installation Procedure...........................................................33

iCT250 CounterTop Connection to Magic Box Kit........ 34

iCT250 CounterTop Connection to Phone Line............ 35

iCT250 CounterTop Connection to Ethernet ................ 35

iCT250 CounterTop Connection to Power.................... 35

Attaching the Privacy Shield (Optional) ........................ 36

20 – Replacing the Paper Roll......................................................36

21 – Troubleshooting....................................................................38

Receipt Paper is Jammed............................................. 38

Card Reader Does Not Work Properly (Cards are Not

Read) ............................................................................ 38

Terminal Does Not Work Properly ................................ 38

Receipt is Blank ............................................................ 38

22 – Auto Download (IP Terminal Only).......................................39

23 – Cleaning................................................................................ 39

24 – Terminal Specifications ........................................................40

25 – Service and Support .............................................................41

Returning a Terminal for Service .................................. 41

1 – Introduction

Global Payments offers merchants a wide variety of leading payment

technology solutions, all from one reliable source. As one of the world’s

largest and most trusted payment technology solution providers, Global

Payments combines industry-leading expertise with over 50 years of

Canadian-specific experience. This power combination allows us to

deliver comprehensive solutions that are personalized to your needs.

This guide is your primary source of information for operating, setting up

and installing the Global Payments CounterTop Contactless point-of-

sale (POS) iCT250 terminal. For terminal-related questions or support,

please contact Global Payments Customer Care.

2 – General Tips

The following tips provided will help ensure you continue to process

smoothly with Global Payments Canada:

1. This reference guide contains information on the features and

functions capable on your terminal, as well as basic troubleshooting

techniques. Keep this guide in an easy-to-find location.

2. Perform a settlement daily; this ensures that your funds are

constantly deposited into your bank account on a regular basis.

3. Change your passwords frequently. Changing passwords

frequently ensures you protect yourself from unauthorized use of

your terminal.

4. If you have a problem with your terminal, check your cabling and

attempt a reset by unplugging and re-plugging the power supply.

5. If you have a communication problem with your terminal, verify that

there are currently no outages reported by your telephone company

or your Internet service provider.

6. The Global Payments Canada Customer Service line is open 24

hours a day, 7 days a week, to ensure there is always someone

available to assist you.

3 – Basic Terminal Operations

Before You Begin

The iCT250 CounterTop Contactless is a point-of-sale electronic

payment terminal designed to process debit and credit card transactions

via an Internet or standard dial connection. For terminal set-up

instructions, refer to Section 19.

CAUTION:

Due to risk of shock or terminal damage, do not use

the terminal near water, in a wet basement, bathtub,

washbowl, kitchen sink, laundry tub or near a

swimming pool. Do not use in flammable

environments.

How to Use This Guide

The terminal contains both ATM-style buttons (screen function keys) for

variable screen menu selection options and pre-configured numeric key

pad and function buttons. Variable on-screen menus will appear in bold

throughout this guide. Press the corresponding screen function key

below the display to select that option. Pre-configured buttons will

appear in CAPS.

Unpacking the Box

Carefully inspect the shipping carton and its contents for shipping

damage. If the content is damaged, file a claim immediately with the

shipping company and notify Global Payments. Do not try to use

damaged equipment.

Remove the items from the carton. You should have the following items,

according to what was ordered:

•An iCT250 CounterTop Contactless terminal with paper roll

installed

•Magic box kit connected with terminal

•An external power supply

•Roll of thermal printer paper

•Quick Reference Guide

Terminal ON/OFF

When the terminal is connected to the power supply, it will automatically

power up, initiate an application check and then enter idle screen. To

power off the iCT250, simply disconnect the power supply from the

electrical outlet.

Terminal Keyboard

The terminal keypad contains 10 numeric keys (0-9), an up/down scroll

key, a green [Enter] key, a red [Cancel] key, a yellow [Correction] key

and a number of additional function keys. The exact number of

additional function keys varies by terminal model.

Special function keys provide customers with quick and easy access to

frequently used functions and tasks. The following special function keys

are present on the terminal: [F], [F1], [F2], [F3], [F4].

iCT250 Key Name

NOTE:

Throughout the Quick Reference Guide, to use the [

▼

] function, press the [F2] key; to use the [

▲

]

function, press the [F3] key.

Numeric Data Entry

The terminal keypad will automatically default to a numeric-only keypad

when entering data into numeric-only fields, such as card number and

amount prompts. See the following examples:

Card number is a numeric data item. To enter the value “544619999,”

press [5], [4], [4],[6], [1],[9],[9],[9] and [9] on the keypad.

TRANSACTION NAME

Card Number

[544619999]

Then press [Enter] to confirm the data entered. The terminal then starts

validation.

For amount entries, the terminal initially displays $0.00. For example, to

enter the value “$5.30,” press [5], [3] and [0]. No decimal point is

entered.

TRANSACTION NAME

Enter Sale

Amount

[$5.30]

Then press [Enter] to confirm the data entered. The terminal then starts

validation.

Text Data Entry

When performing data entry into text-only fields, the terminal keypad

automatically defaults to all alpha characters.

Alphanumeric Data Entry

NOTE:

When performing data entry on screens that accept both

alpha and numeric characters, the method of using a shift

key “F” to access the alpha characters and special

characters is implemented. By pressing the numeric key first

and then pressing the “F” key, you can scroll through all

characters programmed on that key.

The Administrator key is also designated for other special characters;

it is marked with a period, comma, # (pound) and * (asterisk). To select

one of the special characters, press that key and then press the [F] key

until the desired character appears.

An alphanumeric data entry example is shown below:

FOOTER S

Enter Footer 1

Amount

[]

Footer 1 is an optional alphanumeric data item from zero to 24

characters. The following example shows how to enter the message

“Open 24HR” using multiple key presses.

Step

Terminal Display

Merchant Action

FOOTERS

No action.

Enter Footer 1

[]

FOOTERS

Press [6] once.

Press [F] key three times.

Enter Footer 1

[O]

FOOTERS

Press [7] once.

Press [F] four times.

Enter Footer 1

[Op]

FOOTERS

Press [3] once.

Press [F] five times.

Enter Footer 1

[Ope]

FOOTERS

Press [6] once.

Press [F] five times.

Enter Footer 1

[Open]

FOOTERS

Press [0] once.

Press [F] two times.

Enter Footer 1

[Open ]

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