Ingenico IMP3 Series Manual de usuario

Ingenico – 190-192 Avenue Charles de Gaulle

92200 Neuilly sur Seine

Tél. (0)1 46 25 82 00 - Fax (0)1 47 72 56 95

iMP 3xx

U s e r G u i d e

iMP xx • 2/20

9000044 5 R11 000 02

Contents

Introduction __________________________________________________ 4

Unpacking ___________________________________________________ 5

Recommendations_____________________________________________

.1.

Security _____________________________________________________________6

.2.

Security of your terminal _______________________________________________6

. .

EC standard compliance marking_________________________________________7

.4.

FCC & IC Compliance. __________________________________________________7

.5.

Main Characteristics ___________________________________________________9

Installation and connection _____________________________________10

4.1.

Functional description ________________________________________________ 10

4.2.

Battery insertion _____________________________________________________ 10

4. .

iPhone 4 insertion ____________________________________________________ 11

4.4.

Charging iMP XX_____________________________________________________ 12

4.5.

Positioning the terminal _______________________________________________ 1

4.6.

Power on / off _______________________________________________________ 1

4.7.

Connection _________________________________________________________ 1

4.7.1.

USB cable connection___________________________________________________________1

4.7.2.

Cable disconnection___________________________________________________________ 14

4.7. .

Cradle insertion ______________________________________________________________ 14

Daily use _____________________________________________________15

5.1.

Getting started with iMP xx____________________________________________ 15

5.2.

Keypad functions ____________________________________________________ 15

5. .

Adjusting the contrast ________________________________________________ 15

5.4.

Barcode reader ______________________________________________________ 16

5.5.

Card insertion _______________________________________________________ 16

5.5.1.

Swiping a card________________________________________________________________ 16

5.5.2.

Inserting a chip card ____________________________________________________________17

5.5. .

Reading Contactless (Optional) ___________________________________________________17

iMP xx • /20

9000044 5 R11 000 02

Maintenance _________________________________________________18

Cleaning of the terminal___________________________________________________ 18

6.1.

Transport and storage ________________________________________________ 18

6.2.

Troubleshooting _____________________________________________________ 18

6. .

End of life___________________________________________________________ 19

iMP xx • 4/20

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1. Introduction

Thank you for choosing a payment terminal Ingenico.

We recommend you to read carefully this installation guide: It gives you the necessary

information about safety precautions, unpacking, installation, and maintenance of your

terminal.

WARRANTY / SECURITY

To benefit from the guarantee-related product, and to respect the security, we ask you to

use only accessories delivered in box with the product, entrusting maintenance operations

only to an authorized person.

The iMP xx is battery powered, use only Ingenico parts for replacement:

The iMP xx can be powered by different sources please respect these recommendations:

iMP xx can be USB powered; it must be connected to a full compatible USB link.

iMP xx can be powered using the cradle accessory.

Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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2. Unpacking

ADVICE

Carefully preserve the packaging of the IMP XX. It must be re-used whenever the terminal

is shipped.

According to the model, the following items are included in the IMP XX box (including

optional accessories):

•The IMP XX terminal

•A battery pack

•This installation guide

•A PSU for battery charging

•The IMP X0 cradle (optional) with PSU

•The USB connection cable (optional)

•The application user guide (optional)

WARNING

The power supply unit provided with your equipment is specially designed for Ingenico

terminals. Do not use any other power supply. The use of a power supply with apparently

similar voltage/current characteristics may damage your terminal.

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3. Recommendations

3.1. Security

Lithium battery

The IMP XX is fitted with a lithium battery which is not accessible to the user. Only a

qualified technician may be authorized to open the unit and change this component.

Battery

IMP XX is fitted with battery specially designed for this terminal.

• Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.

• Do not short-circuit the battery.

• Do not attempt to open the battery container.

• Used batteries must be disposed of at the appropriates sites.

Warning

Risk of explosion if battery is replaced by an incorrect type, do not disassemble, use

specified charger only, do not short-circuit, do not dispose of in fire, do not throw in

water, dispose of used batteries according to the instructions.

3.2. Security of your terminal

Upon receipt of your terminal you should check for signs of tampering of the equipment. It

is strongly advised that these checks are performed regularly after receipt. You should

check, for example: that the keypad is firmly in place; that there is no evidence of unusual

wires that have been connected to any ports on your terminal or associated equipment, the

chip card reader, or any other part of your terminal. Such checks would provide warning of

any unauthorised modifications to your terminal, and other suspicious behaviour of

individuals that have access to your terminal. Your terminal detects any “tampered state”.

In this state the terminal will repeatedly flash the message” Alert Irruption!” and further

use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you

should contact the terminal helpdesk immediately.

You are strongly advised to ensure that privileged access to your terminal is only granted to

staff that have been independently verified as being trustworthy.

CAUTION

NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure

that they are not being overlooked when entering their PIN Code.

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3.3. EC standard compliance marking

EC standard compliance marking certifies that the product stipulated below: iSMP.

•complies with the basic requirements of European Directive 1999/5/CE, known as the

«R&TTE Directive» concerning Radio Frequency equipment and telecommunications

terminals with respect to:

–Health and safety protection of the user and all other persons

–EMC protection

•conforms to the following harmonized standards :

–IEC/EN 60950-1 : Electrical safety of data processing equipment including electrical

office equipment. Issue DEC 2001

–EN 55022 : Data processing equipment – Radio electric disturbance characteristics -

Limits and measurement methods. Issue 1998 / A1-2000/A2-200

–EN 55024: Data processing equipment – Immunity characteristics - Limits and

measurement methods. Issue 1998 + A1- 2001 + A2- 200

•complies with the following specification:

–EN 01511 : Harmonized stand for mobile

–EN 00 28 : (BT + Wi-Fi) Electromagnetic compatibility and Radio Spectrum

–EN 00 0 : NFC Electromagnetic compatibility and Radio Spectrum

3.4. FCC & IC Compliance.

FCC & IC has a specific naming.

The references uses for FCC & IC certifications are:

•IC: 2586D-IMP XX

•FCC ID: XKB-IMP XXW (for radio product)

•FCC ID: XKB-IMP XX (for product with no radio)

•FCC ID: XKB-IMP XXCX (for the cradle product)

Federal Communications Commission (FCC) Statement

15.21

You are cautioned that changes or modifications not expressly approved by the part

responsible for compliance could void the user’s authority to operate the equipment.

15.105(b)

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can

be determined by turning the equipment off and on, the user is encouraged to try to

correct the interference by one or more of the following measures:

-Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

iMP xx • 8/20

9000044 5 R11 000 02

-Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

-Consult the dealer or an experienced radio/TV technician for help.

15.19 (a) (3)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions:

1) This device may not cause harmful interference and

2) This device must accept any interference received, including interference that may cause

undesired operation of the device.

This device complies with FCC and Industry Canada RF radiation exposure limits set forth

for general population (uncontrolled exposure). This device must not be collocated or

operating in conjunction with any other antenna or transmitter.

Industry Canada (IC) Statement.

Under Industry Canada regulations, this radio transmitter may only operate using an

antenna of a type and maximum (or lesser) gain approved for transmitter by Industry

Canada. To reduce potential radio interference to other users, the antenna type and its gain

should be so chosen that the equivalent isotropically radiated power (e.i.r.p) is not more

than that necessary for successful communication.

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is

subject to the following two conditions:

1) this device may not cause interference, and

2) this device must accept any interference, including interference that may cause

undesired operation of the device.

This device complies with Industry Canada radiation exposure limits set forth for general

population. This device must be installed to provide a separation distance of at least 20cm

from all persons and must not be co-located or operating in conjunction with any other

antenna or transmitter.

For products with no radio (FCC ID: XKB-IMP XX & FCC ID: XKB-IMP XXCX) :

This Class (B) digital apparatus complies with Canadian ICES-00

CAUTION

The user is cautioned that any changes or modification not approved by INGENICO could

void user’s authority to operate the equipment.

iMP xx • 9/20

9000044 5 R11 000 02

3.5. Main Characteristics

The main technical characteristics of the terminal Ingenico IMP XX are:

Mass 260 g

Dimensions 1 2x72x 2 mm (l x w x h)

Battery 1150 mAh Li-ion

Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment

Operating conditions

Ambient temperature from +5°C to +40°C

Max relative humidity 85% at +40°C

Connections on terminal Micro USB AB serial link

Cradle

Weight About 120g

Dimensions (L x w x h)

100x122x4 mm

Power supply unit

Weight 100g

2 poles sockets 2000mA (base power supply)

or 1 A (traveller power supply)

Storage conditions

Storage temperature -20°C,+55°C

Max relative humidity 85% at +55°C

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4. Installation and connection

4.1. Functional description



Graphic display



Navigation keys in the menus



Magnetic stripe reader



Smart card reader



Charge pads



Micro USB connector



2D bar code reader



iPhone



ON/OFF key

Bar code scanner activation buttons

4.2. Battery insertion

CAUTION :

Before starting, switch off the terminal and the iPhone 4 and disconnect USB cable if fitted

•Remove iPhone 4 from iMP xx .

•Pull up battery door

















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