Ingenico EFTBEMi Manual de usuario

Getting Started

Customer cards must be inserted as shown, with the

chip upwards. Push the card fully into the slot below

the keypad and follow the instructions on screen.

If you see a BAD READ message, check the card

orientation and try again. After three bad reads

the terminal will prompt you to swipe the card.

DO NOT remove the card until instructed to do so

by the terminal.

Quick Start Guide - Ingenico EFTBEMi

Set up the terminal in a convenient location.

Plug the power supply unit into the power

socket, and the phone lead into the socket

on the base unit. Press the key once to turn on

the terminal.

After a short initialisation process the main idle screen

will be displayed, the terminal now ready to use.

NB: Press and hold the yellow key and the key

together to turn the terminal oﬀ.

01483 SUPERVISOR PASSWORD: The default Supervisor Password is 01483.

NB: You should change this password.

F1-F4 Keys: These four function keys enable you

to choose the options on screen and correspond to

the to labels displayed on screen.

MENU Key: To enter the application menus press

the key from the idle screen. Pressing the key

again moves to the next menu (if available).

Correction Keys: When entering numbers or letters,

the yellow key deletes one character at a time,

while the red key deletes the entire line. The

key also cancels transactions.

OK Key: The green key is used to conﬁrm anything

that has been typed into the terminal.

Power/Feed Key: To test the feeding of the paper

through the printer press the key. See page 4

for instructions to change the paper rolls.

The Chip Card Reader

Chip And PIN Transactions - Sale

Chip And PIN Transactions - Refund

From the idle screen, insert the customers card

into the card reader. Enter the sale amount for the

transaction and press the green key.

For example enter £12.34 as 1234.

The customer must enter their PIN code.

NEVER ASK THE CUSTOMER TO DIVULGE

THEIR PIN CODE

After the customer has entered their PIN and

pressed , they will be prompted to return the

terminal to you.

The terminal will now dial out to the acquirer for

authoristation, if the transaction is authorised then

an Auth Code will be shown.

The terminal will print two receipts. The Merchant

Copy will be printed ﬁrst, then once you press

the key the Customer Copy will be printed.

From the idle screen, press , then choose REFUND

.Enter the Supervisor Password and .

Then insert the customers card into the card

reader. Enter the refund amount for the transaction

and press .

The terminal will now dial out to the acquirer for

authoristation, if the refund is authorised then

REFUND ACCEPTED will be shown.

The terminal will print the Merchant Copy which the

customer must sign. Remove the card.

Check the signature on the Merchant Copy with that

on the card. If the signature is valid then choose

YES , otherwise choose NO .

The terminal will then print the Customer Copy

Mail Order Transactions - Sale

End Of Day Reports

Press the key, then select MAIL ORDER .

Choose either REFUND or SALE .

When prompted type the customers card number

in and press .

Enter the Expiry Date, the Start Date (if required),

the Issue Number (if required), pressing after

each entry.

Enter the Card Security Code (CSC), the numbers

from the cardholders Postcode (GU7 1LG is 71),

and the numbers from the cardholders Address

(Flat 1, 28 High Street is 128), pressing after

each entry. If you do not know any of these then

you can press without entering anything to

bypass the check when appropriate.

Enter the sale amount and press .

The terminal will dial out to gain authorisation, and

will prompt you to choose VOID or CONFIRM

, the result of the CSC/AVS check is shown.

The terminal will print off the two receipts.

To access the reports menu press the key twice,

then REPORTS . Enter the Supervisor Password

and press .

END OF DAY: One touch function that prints both

the Z REPORT and the BANKING report. This MUST

be done at the end of each day that you trade.

BANKING: Indicates total value of transactions

that have been processed and shows that the totals

have been conﬁrmed by the Acquirer.

X REPORT: Shows the breakdown of transactions

in different ways enabling you to check off against

individual receipts and the BANKING report.

Z REPORT: Exactly the same as the X REPORT,

except the (!) indicates that the Z REPORT resets

the totals ready for the next days trade.

Changing The Tally Roll

Tips And Advice

Hold the terminal securely in one hand. With the

other hand, and by using two ﬁngers, lift the printer

cover release as shown. Fully open the printer cover

and remove the old roll of paper.

Unstick the end of the new roll, leaving the end

free, hold the paper roll and carefully place into the

printer compartment.

Holding the free end of the paper and the terminal

as shown, close the printer cover and push ﬁrmly

until it locks.

ONLY OPEN THE PRINTER COVER AS SHOWN

DO NOT FORCE THE PRINTER COVER

While on the idle screen press the key to ensure

that the paper feeds correctly.

DUPLICATES: To print a duplicate of the last

transaction processed press the key three times,

then DUPLICATE .

REFERALS: If the terminal displays CALL AUTH

CENTRE or PLEASE WAIT with a telephone number,

then you must refer the transaction and phone for

authorisation for that card.

PIN TRIES EXCEEDED: If the terminal displays

this message then the cards PIN has been locked

by the cardholder. They must contact their card

issuer or use an ATM to unlock the PIN if they do

know the PIN.

For Further Information

Global Payments 24 Hour Auth Centre: 0845 770 0600

Global Payments Tally Rolls: 0845 702 3344

Global Payments Terminal Helpdesk: 0845 702 3344

(Lines open 8am to 11pm Monday to Saturday, 10am to 5pm Sundays and 10am to 4pm public holidays)

GP064

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