Ingenico Link 2500 Manual de usuario
Link 2500
User Guide
www.ingenico.com
17 Ridge Way, Donibristle Industrial Park, Dalgety Bay, Fife, KY11 9JU
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Table of contents
Introduction ....................................................................................................................................... 3
Contents of box................................................................................................................................. 3
Overview of Link/2500 ...................................................................................................................... 4
Battery .............................................................................................................................................. 6
Using the terminal keyboard & display ............................................................................................ 10
Supervisor Code ............................................................................................................................. 10
Display/Icons .................................................................................................................................. 11
Bluetooth Terminal .......................................................................................................................... 12
Wi-Fi Terminal ................................................................................................................................ 12
Transactions ................................................................................................................................... 13
Sale – contactless ...................................................................................................................... 16
Sale – swiped card ..................................................................................................................... 17
Refund ....................................................................................................................................... 18
Mailorder Transactions (Customer Not Present)......................................................................... 19
Mailorder Transaction ................................................................................................................ 20
Reversals ................................................................................................................................... 20
Declined Transactions................................................................................................................ 22
Referrals .................................................................................................................................... 23
Troubleshooting .............................................................................................................................. 32
Menu Structure ............................................................................................................................... 37
Recommendations .......................................................................................................................... 38
Security of the terminal ................................................................................................................... 41
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Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend that you carefully read this user guide: It gives you the
necessary information about safety precautions, unpacking, installation,
and maintenance of your terminal.
This symbol indicates an important warning
This symbol indicates a piece of advice
Contents of box
Link2500
terminal
User Guide
Battery
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Overview of Link/2500
Weight
(without battery) 155g
Dimensions (L x w x h) 129x70x17 mm
Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment
Terminal Connections USB C connector
Keyboard details and functionality
Some keys can have other functions depending on the
applications on the terminal.
Contactless card reader
Magnetic card reader
Chip card reader
Red key cancels the procedure in progress
Yellow key cancels the last character
Green key validates input selections and information
It also switches the terminal on.
2”4 LCD display
Function key (F) displays available menus
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Switching ON / OFF terminal
To switch ON the terminal press on the keyboard.
To switch OFF the terminal press and for one second.
Installation
Location of the Link/2500
The terminal should be placed far from any very hot zones, protected from
vibrations, dust, damp and electromagnetic radiation (computer screen, anti-
theft barrier etc.).
Operating Condition
Ambient temperature
0°C to +50°C
Max relative humidity 85% at +40°C
Battery charging conditions
Ambient temperature
0°C to +40°C
Storage conditions
Ambient temperature
-20°C to +55°C
Max relative humidity 85% at +55°C
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Terminal connections
There is an USB connector (USB type C) on the right side of the
terminal. (see picture below). This connector manages Host and Slave
connections as well as charging the battery.
The terminal supports USB
keys with FAT16 or FAT32 file
systems
The USB key has to be used
with an USB adapter
Battery
Main characteristics
Operating Condition
Characteristics Li-ion 1200 mAh
Charge
(power supply - 1.5A) 80% capacity in 1 h; full capacity in 1.5 hours
The battery capacity depends on the model of terminal and its use
USB type C
Connector used for charging, USB
key etc.
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Opening the back cover
Switch off the terminal before opening the back cover
Turn the terminal over and unclip the back
cover by pushing on the clip as shown
with the arrows in the picture
Installing the battery
Remove the charging cable before exposing the battery
Turn the terminal over and unclip the back
cover by pushing on the button as shown
above
Take the battery pack included in the box
Locate the battery pack connector beside
the battery compartment
Plug the battery pack into the battery pack
connector
Verify that it locks
Place the battery pack in its compartment.
Close the back cover
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Charging the battery
When does the battery need to be charged?
On initial startup, charge the battery for 4 hours under the environmental
conditions stated earlier in this guide
When used with a USB socket power supply: connect the Link/2500
charging cable (USB Type C connector)
The environment in which the charge takes place influences battery
lifetime and autonomy (number of transactions per charge)
The optimal conditions are as follows:
- Charge away from any external heat source (radiator, sun,
enclosed area etc.)
- The optimal temperature is between +15°C and +25°C
How can the battery be charged?
Using a USB socket
Connect the supplied USB cable to the USB power adapter and plug in
the type C connector to the socket located on the right side of the
terminal.
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Card reading
Magnetic Stripe Card
The card can be read either from bottom to top
or from top to bottom, with the stripe facing the
terminal.
Use a regular movement in order to ensure a
reliable card reading.
Chip Card
Insert the card horizontally into the terminal with
the chip facing upwards.
Leave the card in position throughout the
transaction.
Contactless Card
Bring the card firmly up to the active zone above
the screen.
Keep the card close to the contactless logo during
the transaction.
The 4 virtual LEDs will light sequentially during the
transaction.
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Using the terminal keyboard & display
To enter numbers press the relevant keys. If you make a mistake you can
correct this using the correction keys. Press the yellow button once to delete
one character at a time. Press the red button once to delete the entire line;
pressing the red button again will cancel the transaction or exit the menu.
When typing in an authorisation code, for example, you may need to enter
letters as well as numbers. Where you see the 123 graphic (see below) on
screen you can toggle the input mode by pressing the function ( ) button.
To enter uppercase letters use the ABC input mode, and to enter lowercase
letters use the abc input mode.
When entering letters, you should press the number key repeatedly until the
desired letter appears. For example, if you want to type B then you must press
2, 2. To move on to next character either press another key, or wait for the
flashing cursor to appear.
Terminal is in the lowercase letter mode, mode is changed by
pressing button
Terminal is in the uppercase letter mode, mode is changed by
pressing button
Terminal is in the numeric mode, mode is changed by pressing
button
Supervisor Code
The default Supervisor Code is 01483. Please note: The terminal will require
you to change this to a new code of your choosing before you can process any
transactions.
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