IDirect IQ Desktop+ Instrucciones de instalación

Installation, Support, and

Maintenance Guide

iQ Desktop+ Satellite Router

July 1, 2019

iQ Desktop+ Satellite Router Installation, Support, and Maintenance

Guide

ii Installation, Support, and Maintenance Guide

iQ Desktop+ Satellite Router

is subject to change without notice. The specifications and information regarding the products in this document are

subject to change without notice. All statements, information and recommendations in this document are believed

to be accurate, but are presented without warranty of any kind, express, or implied. Users must take full

responsibility for their application of any products. Trademarks, brand names and products mentioned in this

document are the property of their respective owners. All such references are used strictly in an editorial fashion

with no intent to convey any affiliation with the name or the product's rightful owner.

VT iDirect®is a global leader in IP-based satellite communications providing technology and solutions that enable

our partners worldwide to optimize their networks, differentiate their services and profitably expand their

businesses. Our product portfolio, branded under the name iDirect®, sets standards in performance and efficiency

to deliver voice, video and data connectivity anywhere in the world. VT iDirect®is the world’s largest TDMA

enterprise VSAT manufacturer and is the leader in key industries including mobility, military/government and

cellular backhaul.

Company Web site: www.idirect.net ~ Main Phone: 703.648.8000

TAC Contact Information: Phone: 703.648.8151 ~ Email: [email protected] ~ Web site: support.idirect.net

iDirect Government™, created in 2007, is a wholly owned subsidiary of iDirect and was formed to better serve the

U.S. government and defense communities.

Company Web site: www.idirectgov.com ~ Main Phone: 703.648.8118

TAC Contact Information: Phone: 703.648.8111 ~ Email: tac@idirectgov.com ~ Web site: tac.idirectgov.com

Document Name: ISM_iQDesktop+_T0001107_RevA_07012019.pdf

Document Part Number: T0001107

Installation, Support, and Maintenance Guide iii

iQ Desktop+ Satellite Router

Revision History

The following table shows all revisions for this document. To determine if this is the latest

revision, check the TAC Web site at http://tac.idirect.net.

Revision Date Updates

A July 01, 2019 Initial release of the document.

iv Installation, Support, and Maintenance Guide

iQ Desktop+ Satellite Router

Revision History

Installation, Support, and Maintenance Guide v

iQ Desktop+ Satellite Router

Contents

About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Manual Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Document Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x

Related Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x

Warranty, RoHS, WEEE, Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . xi

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

1.2 Power Supply Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

2.1 Mechanical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . .3

2.2 Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

2.3 RF Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

3 Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

3.1 iQ Desktop+ Satellite Router Front LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

3.2 iQ Desktop+ Front Panel LED Status Descriptions. . . . . . . . . . . . . . . . . . . . . . .8

3.3 iQ Desktop+ Satellite Router Rear Panel Description . . . . . . . . . . . . . . . . . . . 10

3.4 Detecting a Tx IFL Over-current Condition . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4.1 Installation Steps at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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iQ Desktop+ Satellite Router

Contents

4.1.1 Pre-Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4.1.2 Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

4.2 Tools and Supplies Required for Installation . . . . . . . . . . . . . . . . . . . . . . . . . 15

4.3 Unpacking iDirect Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4.4 Components Typically Included in an Order . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.5 Preparing the PC for Connection to the iQ Desktop+ Satellite Router . . . . . . . . 16

4.6 Installation with AC (Option 1 and 2) or DC (Option 3) Power Supplies . . . . . . .16

4.6.1 Installation with AC Power Supply (Option 1 and 2) . . . . . . . . . . . . . . . . . . . . 16

4.6.2 Installing with DC Power Supply (Option 3) . . . . . . . . . . . . . . . . . . . . . . . . .17

4.7 Configuring the iQ Desktop+ Satellite Router . . . . . . . . . . . . . . . . . . . . . . . . 17

4.8 Using the iQ Desktop+ Satellite Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4.9 Commissioning the iQ Desktop+ in DVB-S2 Mode . . . . . . . . . . . . . . . . . . . . . . 18

5 Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5.1 Safety Guidelines to Observe During Servicing . . . . . . . . . . . . . . . . . . . . . . . 19

5.1.1 Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5.1.2 Conditions Requiring Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5.2 Maintaining the iQ Desktop+ Satellite Router . . . . . . . . . . . . . . . . . . . . . . . . 20

5.2.1 Temperature Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5.3 Troubleshooting the iQ Desktop+ Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5.4 Repacking the iQ Desktop+ Satellite Router . . . . . . . . . . . . . . . . . . . . . . . . . 21

Appendix A Tools Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Appendix B Cable Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

B.1 Coax Cable Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

B.2 Ethernet Port Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

B.2.1 Ethernet Port Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

B.2.2 Straight Through and Crossover RJ-45 Cables . . . . . . . . . . . . . . . . . . . . . . . 31

Appendix C DC Power Supply Installation . . . . . . . . . . . . . . . . . . . . . . . . 33

Appendix D iQ Desktop+ Satellite Router Reset . . . . . . . . . . . . . . . . . . . 37

D.1 Level 0 Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

D.2 Level 1 Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Installation, Support, and Maintenance Guide vii

iQ Desktop+ Satellite Router

Figures

Figure 1-1. iQ Desktop+ Satellite Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Figure 3-1. iQ Desktop+ Satellite Router Front Panel LED Display . . . . . . . . . . . . . . . . . . . . 8

Figure 3-2. Rear Panel Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Figure A-1. Recommended Installation Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Figure B-1. Coax Cable Cutting Technique . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Figure B-2. Cutting Technique for Removing Foil in the Braid. . . . . . . . . . . . . . . . . . . . . . 27

Figure B-3. Procedure to Cut the Quad Shield Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Figure B-4. Attaching the Compression fitting F-type Connector . . . . . . . . . . . . . . . . . . . . 29

Figure B-5. Compression fitting F-Type Weatherproof Plug and Tool . . . . . . . . . . . . . . . . . 29

Figure B-6. RJ-45 Cable Connectors: Receptacle and Plug . . . . . . . . . . . . . . . . . . . . . . . . 30

Figure B-7. Holding the RJ-45 Cable Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Figure C-1. DC-DC Power Supply Assembly at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installation, Support, and Maintenance Guide viii

iQ Desktop+ Satellite Router

Tables

Table 2-1. Mechanical and Environmental Specifications............................................... 3

Table 2-2. Power Specifications ............................................................................ 5

Table 2-3. RF Specifications ................................................................................. 5

Table 3-1. iQ Desktop+ Satellite Router Front Panel LED Descriptions ............................... 8

Table 3-2. iQ Desktop+ Satellite Router Rear Panel Connector Descriptions ....................... 10

Table 3-3. iQ Desktop+ Front Panel LEDs During Over-current........................................ 11

Table 5-1. Troubleshooting Events and Actions to Take ............................................... 20

Table A-1. Recommended Installation Tools and Equipment.......................................... 23

Table B-1. Coax Trim Dimensions..........................................................................27

Table B-2. Ethernet Port Pinouts .......................................................................... 30

Table C-1. iQ Desktop+ DC Power Module Connector Parts............................................ 33

Table C-2. Power Module Power Cable Installation Instructions Detail.............................. 34

Installation, Support, and Maintenance Guide ix

iQ Desktop+ Satellite Router

About

This manual provides important safety information and explains how to install and maintain

the iDirect iQ Desktop+ Satellite Router.

This chapter contains the following sections:

•Intended Audience

•Manual Contents

•Document Set

•Related Training Services

•Getting Help

•Warranty, RoHS, WEEE, Declaration of Conformity

Intended Audience

This manual is intended for use by the VSAT (Very Small Aperture Terminal) equipment

installer, System Engineer, and Network Operator responsible for maintaining the iDirect

Network. Only qualified service personnel should install the iQ Desktop Satellite Router.

Familiarity with cabling and wiring practices is beneficial.

Manual Contents

In addition to the information in this chapter, this manual also includes the following:

•Chapter 1, Introduction on page 1, provides an overview and description of the iQ

Desktop Satellite Router

•Chapter 2, Specifications on page 3describes the mechanical, environmental and RF

specifications of the iQ Desktop Satellite Router

•Chapter 3, Interfaces on page 7provides connector descriptions of the iQ Desktop

Satellite Router

•Chapter 4, Installation on page 13 describes procedures for installing the iQ Desktop

Satellite Router

x Installation, Support, and Maintenance Guide

iQ Desktop+ Satellite Router

About

•Chapter 5, Maintenance on page 19 describes maintenance procedures for the iQ Desktop

Satellite Router

Document Set

The following iDirect documents are available at TAC and contain information relevant to

installing and using iDirect satellite network software and equipment. Refer to Getting Help

on page x for TAC access information.

•iDX iBuilder User Guide

•iDX iMonitor User Guide

•Terminal WUI User Guide

•Satellite Router Installation and Commissioning Guide

• Evolution Release Notes

•Evolution Technical Reference Guide

•Quick Start Guide (QSG), included in package with router

•iDirect Velocity™ Release Notes

•Configuring Velocity Networks Using Pulse

•Terminal Web User Interface User Guide (iDirect Velocity)

Related Training Services

iDirect offers scheduled classroom training at various global training centers, as well as

eLearning, in the installation, operation, maintenance and management of iDirect satellite

networks. For training course descriptions and available training dates visit the iDirect web

site Training and Services at: http://www.idirect.net/Training-and-Services.aspx or call +1

(800) 648-8240 for class registration and information.

Getting Help

The iDirect Technical Assistance Center (TAC) and the iDirect Government Technical

Assistance Center (TAC) are available to provide assistance 24 hours a day, 365 days a year.

Software user guides, installation procedures, FAQs, and other documents that support iDirect

and Direct Government products are available on the respective TAC Web site:

• Access the iDirect TAC Web site at http://support.idirect.net

• Access the iDirect Government TAC Web site at http://tac.idirectgov.com

The iDirect TAC may be contacted by telephone or email:

• Telephone: (703) 648.8151

• E-mail: [email protected]

The iDirect Government TAC may be contacted by telephone or email:

NOTE: A basic list of acronyms and abbreviations can be found in Appendix A,

Acronyms and Abbreviations.

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