ICP DAS USA M2M-720-A Guía de instalación
M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：1
TM
M2M‐720‐A
FAQ
Version1.20
M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：2
Contents
Q1: PWR LED indication of M2M-720-A is always turned off…………. 3
Q2: SA1 and SA2 of M2M-720-A is always turned on………………….. 3
Q3: SA1 and SA2 LED of M2M-720-A flash slowly at the same time and
keep the state long…………………………………………………………3
Q4: The audio quality of M2M-720-A is bad……………………………..3
Q5: M2M-720-A can’t send event report………………………………… 3
Q6: If I forgot the network settings, how can I do?.................................... 3
Q7. I can’t open the webpage of the M2M-720-A……………………….10
Q8. Client can’t connect to Server……………………………………….11
Q9: Server and Client can’t establish Com Port connection……………..16
Q10: How to establish an ETM connection?..............................................19
M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：3
FAQ
Q1: PWR LED indication of M2M-720-A is always turned off
A1: The power supply of M2M-720-A has some problems. Please check
the wire connection of the power and the voltage is between 10~30 VDC
Q2: SA1 and SA2 of M2M-720-A is always turned on
A2: Application program has some errors. Please reset the M2M-720-A
and check license whether it is OK or not in “information” page.
Client: Please check server’s DNS and network settings whether they
are all correct or not in “Standard Config” page.
Q3: SA1 and SA2 LED of M2M-720-A flash slowly at the same time and
keep the state long.
A3: It means M2M-720-A can’t establish the connection with the other
M2M-720-A. Please check the network settings and M2M-720-A is
working well on Ethernet.
Client: Please check server’s IP/DNS and network settings whether
they are all correct or not in “Standard Config” page.
Q4: The audio quality of M2M-720-A is bad.
A4: Please turn audio quality output volume and input volume of server
and client in “Audio Config” page.
Q5: M2M-720-A can’t send event report
A5: Please check the settings whether they are all correct or not in “Event
Report” and “Mail Server Setting” page.
Q6: If I forgot the network settings, how can I do?
A6:
[One solution]
a. If the M2M-720-A is in a local network.
The user can use the VxComm Utility or MiniOS7 Utility to
M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：4
scan the network settings of the M2M-720-A.
About VxComm Utility =>
1. please refer to
http://www.icpdas.com/products/Software/VxComm/vxcom
m.htm
2. The user can click “Search Servers” button to start the scan
function.
About MiniOS7 Utility =>
1. please refer to http://www.icpdas.com/download/minios7.htm
2. The user can click “Search” button to start the scan function.
M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：5
b. If the M2M-720-A has a real IP and has an internet connection.
The user can print current network settings by Com Port (RS-
232).
Step1: Connect PC and the M2M-720-A by RS-232 cable.
M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：6
Step2: Open Com Port program. We used “Hyper Terminal” of
Microsoft Window XP to test here.
Step3: Set communication setting of Com Port. (Baud rate =
115200, data bits=8, parity=none, stop bits=1, flow
control=none).
M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：7
Step4: Press Call icon.
Step5: Set SW1=OFF, SW2=OFF.
Step6: Press the Trigger Button about 40 second after power on.
Step7: It will show M2M-720-A’s IP in “Hyper Terminal”(ex:
IP Address = 192.168.0.211).
M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：8
[Another solution]
The user can recover the default network settings by DIP Switch and
Trigger button (ex: SW2= ON, SW1= OFF and press the TB about 40
second after power on).
M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：9
Dip switch and trigger button function
Option State Description
Recover default
setting forever
SW2=ON
SW1=ON
To press the TB about 40
second after power on
All system settings will be cleared and
recover default settings.
(Warning: it will not restore settings
after clear)
IP recover default
setting for this
time
SW2= OFF
SW1= ON
To press the TB about 40
second after power on
After power on, it will set IP to default
setting (192.168.1.217) for this time,
but it will restore original IP at next
time.
IP recover default
setting forever
SW2= ON
SW1= OFF
To press the TB about 40
second after power on
After power on, it will set IP to default
setting (192.168.1.217) and save to
flash.
Display the
current IP and
version
SW2=OFF
SW1=OFF
To press the TB about 40
second after power on
After power on, it will display the
message about current IP and version
information from Com Port(RS-232).
Normal setting The other states Normal state; It will not change any
setting and data.
M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：10
Q7. I can’t open the webpage of the M2M-720-A.
A7.
Step1: Please confirm the network settings of the M2M-720-A. (The
user can refer to “Q6. If I forgot the network settings, how can I
do?”)
Step2: Confirm the network settings of the PC have the same domain
and different IP with the M2M-720-A.
Ex1=>
M2M-720-A: IP-192.168.1.217, Mask-255.255.255.0
PC: IP-192.168.0.210, Mask-255.255.255.0 (Wrong settings)
Ex2=>
M2M-720-A: IP-192.168.1.217, Mask-255.255.255.0
PC: IP-192.168.1.210, Mask-255.255.255.0 (Right settings)
Ex3=>
M2M-720-A: IP-192.168.1.217, Mask-255.255.0.0
PC: IP-192.168.0.210, Mask-255.255.0.0 (Right settings)
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