IBM NetVista Kiosk DBCS Manual de usuario

NetVista Kiosk 4835–120 DBCS Model Printer

Feature

Hardware Service Manual Supplement

GY18-2417-00

򔻐򗗠򙳰

NetVista Kiosk 4835–120 DBCS Model Printer

Feature

Hardware Service Manual Supplement

GY18-2417-00

򔻐򗗠򙳰

Before you begin to read this supplement, read the NetVista Kiosk Safety Information, GA27-4294.

First Edition (October 2001)

The following paragraph does not apply to the United Kingdom or any country where such provisions are

inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT

NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. Some states do not allow disclaimers of express or implied warranties in certain transactions; therefore,

this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the

information herein; these changes will be incorporated in new editions of the publication. IBM may make

improvements or changes in the products or the programs described in this publication at any time.

Comments may be addressed to:

IBM Japan, Ltd., Yamato Laboratory

1623-14 Shimotsuruma,

Yamato-shi, Kanagawa-ken 242-8502

Japan

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any

obligation to you. Requests for technical information about IBM products should be made to your IBM Authorized

Dealer or your IBM Marketing Representative.

Note to U.S. Government Users - Documentation related to restricted rights—Use, duplication, or disclosure is

subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents

The NetVista Kiosk-DBCS Model ..................1

Related publications .......................1

Functional differences .......................2

Physical differences .......................3

Powering off the NetVista Kiosk ...................4

Installing the paper roll ......................5

Printer test printout ........................8

Troubleshooting ........................10

Preliminary checklist ......................10

Resolving problems through LED .................10

Diagnostics .........................12

Printer unit–removing and replacing .................21

Printer power supply–removing and replacing .............25

UPS–removing and replacing ...................26

Parts Assembly.........................29

iii

The NetVista Kiosk-DBCS Model

This manual is a supplement to the NetVista

™

Kiosk 4835 Hardware Service

Manual, GY27-0398 and describes the double-byte character set (DBCS) printer

features of the same model. This manual is applicable to the following features:

vF/C 4897 58mm DBCS Printer

vF/C 4898 80mm DBCS Printer

vF/C 4899 112 mm DBCS Printer

PC Card

MSR

NetVista 4835-120

Speaker

Keyboard

Printer

Scanner

UPS

Scanner

DBCS Printer

Related publications

The following IBM publications are available from the IBM Retail Store Solutions

Web site. To access these publications:

1. Go to www.ibm.com/solutions/retail/store/

2. Select Support and then select Publications.

vSafety Information — Read This First, GA27-4004

vNetVista Kiosk Safety Information — Read This First, GA27-4294

vNetVista Kiosk 4835 Installation and Operation Guide, GA27-4288

vNetVista Kiosk 4835 System Reference, SA27-4289

vNetVista Kiosk 4835 Hardware Service Manual, GY27-0398

Functional differences

The following table shows the functional differences between the Single-Byte

Character Set (SBCS) model and the Double-Byte Character Set (DBCS) model.

SBCS Model DBCS Model Affected Pages in the

Hardware Service

Manual

Selectable thermal printer paper

width:

v80 mm

v112mm

Selectable thermal printer paper

width:

v58 mm

v80 mm

v120 mm

2, 3, 25

Supported operating systems:

vWindows NT 4.0

vWindows 98 Second Edition

vWindows 2000

Supported operating system:

vWindows 2000

3, 36

Supported device drivers:

vCDS

vWindows 98

vWindows 2000

vJava POS

Supported device drivers:

vWindows 2000/OPOS

APIs

vDirect hardware

vOLE for Retail POS (OPOS)

vCDS drivers

vJava POS

APIs

vDirect hardware

vOLE for Retail POS (OPOS)

Printer test printout Printer test printout (see “Printer

test printout”on page 8.)

62, 63

Default printer and peripheral

parameters:

v56000 bps

v8 data bits

vno parity

v1 stop bit

Default printer and peripheral

parameters:

v38400 bps

v8 data bits

vno parity

v1 stop bit

Physical differences

The following figure shows the major physical differences between the SBCS Model

and the DBCS Model.

Test

SBCS Model

SBCS Model only

DBCS Model

Hardware Affected pages in the

Hardware Service Manual

A Printer 14, 23, 24

B UPS switch 14, 23, 24

C Printer status indicator 23, 24

D Power distribution strip switch 23, 24

The NetVista Kiosk-DBCS Model 3

Powering off the NetVista Kiosk

Use the following power-off sequence to ensure that the NetVista Kiosk components

are powered-off.

1. Switch off the power to the 4835 system by pressing the power button with a

paper clip. The power button is located on the front bottom of the 4835 display.

The display indication lights Awill not be lit.

2. Unplug the power cord B that runs from the NetVista Kiosk enclosure to the

external ac power source.

3. Unlock the enclosure and slide the front of the enclosure forward. See ″Opening

the enclosure″on page 9 of the Hardware Service Manual.

4. Turn off the power switch C on the optional UPS (if installed).

5. Switch off the power-distribution strip D.

6. Make sure that the scanner is powered off by holding a white sheet of paper at

location E. No red light pattern will be displayed.

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