Hughes Network Systems HN9000 Manual de usuario

HN9000 Satellite Modem

User Guide

1037577-0001

Revision B

July 10, 2008

No part of this publication may be reproduced in any form or by any means without the written

permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of

the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained

herein. The information in this document is subject to change without notice. Hughes Network Systems,

LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied

warranties of merchantability and fitness for a particular purpose.

Trademarks

Hughes, Hughes Network Systems, HughesNet, and SPACEWAY are trademarks of Hughes Network

Systems, LLC. All other trademarks are the property of their respective owners. This product is

compatible with the Hughes SPACEWAY system.

Contents

Understanding safety messages..........................................................................................xi

Additional safety symbols.......................................................................................................................xi

Scope and audience............................................................................................................xiii

Contact Information...........................................................................................................xv

Chapter 1: Satellite modem overview...........................................................1

Supported congurations.........................................................................................................................2

Satellite modem specications.................................................................................................................3

Power supply information........................................................................................................................4

Modem operating position.......................................................................................................................5

Computer requirements............................................................................................................................5

Chapter 2: System Control Center.................................................................7

Accessing the System Control Center......................................................................................................8

Creating a shortcut to the System Control Center........................................................................8

System Control Center home page...........................................................................................................9

Text links......................................................................................................................................9

Common features on System Control Center screens............................................................................10

Button links................................................................................................................................11

System Status button......................................................................................................12

Links in left panel.......................................................................................................................13

Small icon on System Control Center screens...........................................................................13

Status and information screens...................................................................................................13

State codes on status and information screens...............................................................14

Red ag indicator...........................................................................................................15

System Status page.................................................................................................................................15

Typical values for System Status parameters.............................................................................16

Red ags on System Status page................................................................................................18

Reception Information page...................................................................................................................19

Typical values for Reception Information parameters...............................................................19

Red ags on Reception Information page..................................................................................20

Transmission Information page..............................................................................................................21

Typical values for Transmission Information parameters..........................................................22

Red ags on Transmission Information page.............................................................................23

Terminal Status page..............................................................................................................................23

Typical values for Terminal Status parameters..........................................................................24

System Information page........................................................................................................................26

Typical values for System Information parameters....................................................................27

State codes..............................................................................................................................................29

iii

Viewing the state codes list........................................................................................................32

Connectivity Test page...........................................................................................................................33

Chapter 3: HughesNet Tools.........................................................................35

Launching HughesNet Tools..................................................................................................................36

HughesNet Tools home page..................................................................................................................36

I Have a Technical Problem.......................................................................................................36

Support Library..........................................................................................................................37

Helpful Tools..............................................................................................................................37

Chapter 4: LEDs............................................................................................39

Front panel LEDs...................................................................................................................................40

LAN port LEDs......................................................................................................................................41

Chapter 5: Troubleshooting..........................................................................43

Rescue switch.........................................................................................................................................44

Cannot Access the System Control Center.............................................................................................44

Testing connectivity to the satellite........................................................................................................44

Hot cable connector................................................................................................................................46

Checking for viruses and rewall issues................................................................................................47

Appendix A: Computer settings...................................................................49

Understanding the modem address and computer address ....................................................................49

If you don't know the modem’s public IP address….................................................................50

Conguring a computer to use DHCP...................................................................................................51

Conguring Windows Vista to use DHCP.................................................................................51

Conguring Windows XP to use DHCP....................................................................................53

Conguring Windows 2000 to use DHCP.................................................................................55

Conguring a Mac computer to use DHCP...............................................................................56

Conguring a computer for a public IP address.....................................................................................58

Conguring Windows Vista – Public IP address.......................................................................58

Conguring Windows XP – Public IP address..........................................................................60

Conguring Windows 2000 – Public IP address.......................................................................62

Conguring a Mac computer – Public IP address......................................................................64

Conguring proxy settings.....................................................................................................................66

Conguring Internet Explorer to not use a proxy server............................................................66

Conguring Netscape to not use a proxy server .......................................................................66

Appendix B: Home networking....................................................................69

Wireless network basics.........................................................................................................................69

Ethernet (wired) network basics ............................................................................................................70

Contents

Appendix C: Conformance with standards and directives........................73

Electromagnetic interference (EMI).......................................................................................................73

FCC Part 15................................................................................................................................73

Canada Class B warning.............................................................................................................74

Operational and safety requirements for Canada...................................................................................74

Repairs in Canada.......................................................................................................................74

Appendix D: Acronyms used in this Guide.................................................75

Contents

Table of Figures

Figure 1: HN9000 satellite modem..................................................................................................................................1

Figure 2: Single-host conguration..................................................................................................................................2

Figure 3: Multiple-host conguration in an Ethernet wired LAN...................................................................................2

Figure 4: Private network conguration..........................................................................................................................3

Figure 5: Power supply for the HN9000 satellite modem ...............................................................................................4

Figure 6: HN9000 in vertical position..............................................................................................................................5

Figure 7: Icon for creating shortcut..................................................................................................................................8

Figure 8: System Control Center home page...................................................................................................................9

Figure 9: Common features on System Control Center screens....................................................................................11

Figure 10: System Control Center button links..............................................................................................................11

Figure 11: Small icon on System Control Center screens..............................................................................................13

Figure 12: Format of status and information screens.....................................................................................................14

Figure 13: Example of a state code................................................................................................................................14

Figure 14: Red ag problem indicator...........................................................................................................................15

Figure 15: System Status page.......................................................................................................................................16

Figure 16: Reception Information page..........................................................................................................................19

Figure 17: Transmission Information page....................................................................................................................22

Figure 18: Terminal Status page (top part).....................................................................................................................26

Figure 19: System Information page (top part)..............................................................................................................26

Figure 20: Examples of state codes................................................................................................................................29

Figure 21: Terminal Connectivity Test page..................................................................................................................33

Figure 22: HughesNet Tools home page .......................................................................................................................36

Figure 23: Front panel LEDs on the HN9000 modem...................................................................................................40

Figure 24: LAN port LEDs............................................................................................................................................41

Figure 25: Satellite loopback connectivity test..............................................................................................................45

Figure 26: Terminal Connectivity Test page..................................................................................................................45

Figure 27: Connectivity Test results page......................................................................................................................46

Figure 28: Example of Addressing parameters showing available private IP addresses...............................................49

Figure 29: Example of Addressing parameters showing one available public IP address.............................................50

Figure 30: Network connections – Windows Vista........................................................................................................51

Figure 31: Local Area Connection Properties – Windows Vista....................................................................................52

Figure 32: Internet Protocol Properties – Windows Vista..............................................................................................52

Figure 33: Network connections – Windows XP...........................................................................................................53

Figure 34: Local Area Connection Properties – Windows XP.......................................................................................54

Figure 35: Internet Protocol Properties – Windows XP.................................................................................................54

Figure 36: Accessing Local Area Connection Properties – Windows 2000..................................................................62

Figure 37: Local Area Connection Properties Dialog – Windows 2000........................................................................63

Figure 38: Internet Protocol Properties – Windows 2000..............................................................................................63

Figure 39: Mac System Preferences menu.....................................................................................................................57

Figure 40: Mac Network screen.....................................................................................................................................62

Figure 41: Select DHCP from the congure drop-down menu......................................................................................58

vii

Figure 42: Network connections – Windows Vista........................................................................................................59

Figure 43: Local Area Connection Properties – Windows Vista....................................................................................59

Figure 44: Internet Protocol Properties – Windows Vista..............................................................................................60

Figure 45: Accessing Local Area Connection Properties – Windows XP.....................................................................61

Figure 46: Local Area Connection Properties Dialog – Windows XP...........................................................................61

Figure 47: Internet Protocol Properties – Windows XP.................................................................................................62

Figure 48: Accessing Local Area Connection Properties – Windows 2000..................................................................62

Figure 49: Local Area Connection Properties Dialog – Windows 2000........................................................................63

Figure 50: Internet Protocol Properties – Windows 2000..............................................................................................63

Figure 51: Mac System Preferences menu.....................................................................................................................64

Figure 52: Mac Network screen.....................................................................................................................................65

Figure 53: Select Manually from the congure drop-down menu.................................................................................65

Figure 54: LAN settings – Internet Explorer..................................................................................................................66

Figure 55: Proxy settings in Netscape Preferences window .........................................................................................67

Figure 56: Satellite modem in a wireless home network...............................................................................................70

Figure 57: Satellite modem in a wired Ethernet home network ....................................................................................71

viii

Table of Figures

Table ofTables

Table 1: Specications for the HN9000 satellite modem ................................................................................................3

Table 2: Power supply specications for the HN9000 satellite modem..........................................................................4

Table 3: Button links on System Control Center screens...............................................................................................11

Table 4: Meaning of System Status button colors..........................................................................................................12

Table 5: System Status parameters – typical values and range......................................................................................16

Table 6: Explanation of red ags on System Status page..............................................................................................18

Table 7: Reception Information parameters – typical values and range........................................................................19

Table 8: Explanation of red ags on Reception Information page.................................................................................20

Table 9: Transmission Information parameters – typical values and range...................................................................22

Table 10: Terminal Status parameters – typical values and range..................................................................................24

Table 11: System Information parameters – typical values and range...........................................................................27

Table 12: State codes......................................................................................................................................................29

Table 13: Front panel LED indications..........................................................................................................................40

Table 14: HN9000 standards compliance.......................................................................................................................73