HP Elite x2 1012 G2 Manual
HP Elite x2 1012 G2 Tablet
HP Elite x2 1012 G2 Tablet with
Collaboration Keyboard
Maintenance and Service Guide
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
NVIDIA is a trademark and/or registered
trademark of NVIDIA Corporation in the U.S.
and other countries. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel and Core are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2017
Document Part Number: 918953-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 7
Front ....................................................................................................................................................................... 8
Top .......................................................................................................................................................................... 9
Bottom ................................................................................................................................................................... 9
Rear ...................................................................................................................................................................... 11
Using the kickstand ........................................................................................................................... 12
Keyboard components (select products only) .................................................................................. 13
Connecting an optional keyboard ................................................................................... 13
Removing the keyboard .................................................................................................. 14
Locating system information .............................................................................................................................. 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 16
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 24
Workstation guidelines ................................................................................................... 24
Equipment guidelines ..................................................................................................... 25
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 26
Component replacement procedures .................................................................................................................. 26
Kickstand ........................................................................................................................................... 26
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 28
Component replacement procedures .................................................................................................................. 28
Back cover ......................................................................................................................................... 29
Display panel ..................................................................................................................................... 30
Battery ............................................................................................................................................... 32
Hall sensor board .............................................................................................................................. 34
Kickstand hinges ............................................................................................................................... 35
Solid-state drive ................................................................................................................................ 36
WLAN module .................................................................................................................................... 38
WWAN or GPS module (select products only) ................................................................................... 40
Webcam ............................................................................................................................................. 42
Microphone board ............................................................................................................................. 43
Rear webcam ..................................................................................................................................... 45
System board .................................................................................................................................... 47
POGO connector ................................................................................................................................ 48
Fan ..................................................................................................................................................... 49
Fingerprint reader board ................................................................................................................... 51
Speakers ............................................................................................................................................ 53
Antennas ............................................................................................................................................ 54
7 Backing up, restoring, and recovering ........................................................................................................... 57
Creating recovery media and backups ................................................................................................................ 57
Creating HP Recovery media (select products only) ......................................................................... 57
Using Windows tools ........................................................................................................................................... 58
Restore and recovery ........................................................................................................................................... 59
Recovering using HP Recovery Manager ........................................................................................... 59
What you need to know before you get started ............................................................. 59
Using the HP Recovery partition (select products only) ................................................. 60
Using HP Recovery media to recover .............................................................................. 60
Changing the computer boot order ................................................................................ 61
Removing the HP Recovery partition (select products only) ......................................... 61
8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 62
Using Computer Setup ......................................................................................................................................... 62
Starting Computer Setup .................................................................................................................. 62
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 62
Navigating and selecting in Computer Setup ................................................................................... 62
Restoring factory settings in Computer Setup ................................................................................. 63
Updating the BIOS ............................................................................................................................. 63
Determining the BIOS version ......................................................................................... 63
vi
Downloading a BIOS update ........................................................................................... 64
Changing the boot order using the f9 prompt .................................................................................. 65
TPM BIOS settings (select products only) ........................................................................................................... 65
Using HP Sure Start (select products only) ......................................................................................................... 65
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 66
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67
10 Specications ............................................................................................................................................ 68
Computer specications ...................................................................................................................................... 68
Display specications .......................................................................................................................................... 69
11 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specic countries and regions ................................................................................................ 71
12 Statement of memory volatility .................................................................................................................. 73
Nonvolatile memory usage ................................................................................................................................. 75
Questions and answers ....................................................................................................................................... 77
Using HP Sure Start (select models only) ............................................................................................................ 78
13 Recycling .................................................................................................................................................. 79
Index ............................................................................................................................................................. 80
vii
viii
1 Product description
Category Description
Product Name HP Elite x2 1012 G2 Tablet
HP Elite x2 1012 G2 Tablet with Collaboration Keyboard
Processors Intel® Kaby Lake U —NB ULX (Core i) Processor
Intel Core i7-7600U
Intel Core i5-7300U
Intel Core i5-7200U
Intel Core i3-7100U
Chipset Intel Kaby Lake Premium PCH, integrated with CPU
Graphics Intel UMA graphics:
Intel (GT2) with shared video memory
Panel 12.3” 3:2 (LED backlight – Ultra-Slim) Wide Quad eXtended Graphics Array (WQXGA 72% 450 nits eDP
Ultraslim (2736 x 1834)
Corning Gorilla 4 Glass, GF2-MM, Direct Bonded
Memory LPDDR3 1866 ne-pitch ball grid array (FBGA) package with 178 balls
Supports dual channel memory, which is included in base units
Supports up to 16GB
Supports the following congurations:
4096 MB (8Gb 128Mx32x2, Qty 4)
8192 MB (16Gb 256Mx16x4, Qty 4)
16384 MB (32Gb 256Mx32x4, Qty 4)
Primary storage Supports M.2 2280 Solid-State Drive (SSD)
128 GB M2 SATA-3 Value
128 GB M2 SATA-3 Triple Level Cell (TLC)
256 GB SATA-3 SED OPAL2 Triple Level Cell (TLC)
256 GB Turbo Drive G2 Triple Level Cell (TLC)
360 GB PCIe TLC
512 GB Turbo Drive G2 MLC
256GB PCIe NVMe Value
512 GB PCIe NVMe Value
1 TB Turbo Drive G2 Triple Level Cell (TLC)
Webcam and
microphone
HP Bang & Olufsen Audio
Audio Solution Codec "Neptune"
1
Category Description
Audio controls
Dual array microphone
RGB Camera:
Front facing webcam, 5 MP with LED indicator
Rear webcam, 8 MP with ash LED
Support "No RGB Camera" option
IR Camera:
Facing Camera IR
Support "No IR Camera" option
Audio Two stereo speakers
Ethernet No direct Ethernet support - Ethernet via accessories.
Supports HBMA (via UEFI PXE boot and Windows OS)
Select dongles support S3 wake on LAN.
Wireless WPAN Bluetooth
●Bluetooth® 4.2 only supported via combo card
●Supports Bluetooth disabled
WLAN
WLAN M.2:
●Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
●Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (VPro)
●WLAN 2 antennas (2)
●Bluetooth Disabled IOPT
●Support for Wi-Fi Specic Absorption Rates (SAR) in BIOS (Intel Only)
●Compatible with Miracast-certied devices
●Support for HP Sure Connect
GPS
●U-Blox GPS EVA-M8M M.2/USB WW, not available with WWAN
●Supports no GPS option
WWAN
●SIM Module (user-accessible on side (3FF/micro SIM). (SIM module is installed in the factory when a
service provider is congured)
●Huawei HP It4132, LTE/HSPA+ 4G with GPS M.2
●Foxconn HP It4120 LTE/EVDO/HSPA+ with GPS M.2
●Huawei HP lt4225 LTE/EVD0 (Japan only)
●Huawei HP lt4226 LTE/HSPA+ (Japan only)
●Fibocom HP hs3210 WW HSPA+ without GPS
●WWAN Antennas (2) (worldwide except Japan)
2 Chapter 1 Product description
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