HP ProLiant Server Manual de usuario

POST error messages and beep codes

Introduction to POST error messages

The error messages and codes in this section include all messages generated by ProLiant servers. Some

messages are informational only and do not indicate any error. A server generates only the codes that

are applicable to its configuration and options.

HP ProLiant p-Class server blades do not have speakers and thus do not support audio output. Disregard

the audible beeps information if the server falls into this category.

IMPORTANT: This guide provides information for multiple servers. Some information may not

apply to the server you are troubleshooting. Refer to the server documentation for information

on procedures, hardware options, software tools, and operating systems supported by the

server.

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary

information in the server documentation before removing, replacing, reseating, or modifying

system components.

NOTE:

Page numbers referenced in this document refer to pages in the HP ProLiant Server Troubleshooting Guide.

Non-numeric messages or beeps only

Advanced Memory Protection mode: Advanced ECC

Audible Beeps: None

Possible Cause: Advanced ECC support is enabled.

Action: None.

Advanced Memory Protection mode: Advanced ECC with hot-add support

Audible Beeps: None

Possible Cause: Advanced ECC with Hot-Add support is enabled.

Action: None.

Advanced Memory Protection mode: Online spare with Advanced ECC

...Xxxx MB System memory and xxxx MB memory reserved for Online Spare.

Audible Beeps: None

Possible Cause: This message indicates Online Spare Memory is enabled and indicates the amount of

memory reserved for this feature.

Action: None.

Advanced Memory Protection mode: Multi-board mirrored memory with Advanced

ECC

...Xxxx MB System memory and xxxx MB memory reserved for Mirroring.

Audible Beeps: None

Possible Cause: This message indicates Mirrored Memory is enabled and indicates the amount of memory

reserved for this feature.

Action: None.

Advanced Memory Protection mode: RAID memory with Advanced ECC

...Xxxx MB System memory and xxxx MB memory reserved for RAID.

Audible Beeps: None

Possible Cause: This message indicates RAID Memory is enabled and indicates the amount of memory

reserved for this feature.

Action: None.

An Unexpected Shutdown occurred prior to this power-up

Audible Beeps: None

Possible Cause: The server shut down because of an unexpected event on the previous boot.

Action: Check the System Management Log or OS Event Log for details on the failure.

Critical Error Occurred Prior to this Power-Up

Audible Beeps: None

Possible Cause: A catastrophic system error, which caused the server to crash, has been logged.

Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as

indicated.

Fan Solution Not Fully Redundant

Audible Beeps:

Possible Cause: The minimum number of required fans is installed, but some redundant fans are missing or

failed.

Action: Install fans or replace failed fans to complete redundancy.

Fan Solution Not Sufficient

Audible Beeps:

Possible Cause: The minimum number of required fans is missing or failed.

Action: Install fans or replace any failed fans.

Fatal DMA Error

Audible Beeps: None

Possible Cause: The DMA controller has experienced a critical error that has caused an NMI.

Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as

indicated.

Fatal Express Port Error

Audible Beeps: None

Possible Cause: A PCI Express port has experienced a fatal error that caused an NMI.

Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace the failed PCI Express

boards or reseat loose PCI Express boards.

Fatal Front Side Bus Error

Audible Beeps: None

Possible Cause: The processor front-side bus experienced a fatal error.

Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace any failed processors

or reseat any loose processors.

Fatal Global Protocol Error

Audible Beeps: None

Possible Cause: The system experienced a critical error that caused an NMI.

Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as

indicated.

Fatal Hub Link Error

Audible Beeps: None

Possible Cause: The hub link interface has experienced a critical failure that caused an NMI.

Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as

indicated.

FATAL ROM ERROR: The System ROM is not Properly Programmed.

Audible Beeps: 1 long, 1 short

Possible Cause: The System ROM is not properly programmed.

Action: Replace the physical ROM part.

Fibre Channel Mezzanine/Balcony Not Supported.

Audible Beeps: 2 short

Description: The Fibre Channel adapter is not supported on the server.

Action: Install the supported Fibre Channel adapter.

High Temperature Condition detected by Processor X

Audible Beeps: None

Possible Cause: Ambient temperature exceeds recommended levels, fan solution is insufficient, or fans

have failed.

Action: Adjust the ambient temperature, install fans, or replace the failed fans.

Illegal Opcode - System Halted

Audible Beeps: None

Possible Cause: The server has entered the Illegal Operator Handler because of an unexpected event. This

error is often software-related and does not necessarily indicate a hardware issue.

Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace any failed components

as indicated. Be sure that all software is installed properly.

iLO Generated NMI

Audible Beeps: None

Possible Cause: The iLO controller generated an NMI.

Action: Check the iLO logs for details of the event.

Internal CPU Check - Processor

Audible Beeps: None

Possible Cause: A processor has experienced an internal error.

Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace any failed components

as indicated, including processors and PPMs.

Invalid memory types were found on the same node. Please check DIMM

compatibility. - Some DIMMs may not be used

Description: Invalid or mixed memory types were detected during POST.

Action: Use only supported DIMM pairs when populating memory sockets. Refer to the applicable server

user guide memory requirements.

Invalid Password - System Halted!

Audible Beeps: None

Possible Cause: An invalid password was entered.

Action: Enter a valid password to access the system.

Invalid Password - System Restricted!

Audible Beeps: None

Possible Cause: A valid password that does not have permissions to access the system has been entered.

Action: Enter a valid password with the correct permissions.

Memory found on unpopulated Node. — Processor is required to be installed for

memory to be used.

Description: The system detects DIMMs, but is unable to use the DIMMs because a processor is not

installed in the corresponding socket.

Action: To use the installed DIMMs, install a processor in the corresponding socket.

Mismatched power supplies not supported

Audible Beeps: 1 long, 1 short

Possible Cause: The power supplies installed in the server are not supported in the current configuration.

The server does not support installing more than one type of power supply.

Action: Install supported power supplies in a supported configuration.

For supported power supply configurations, see the server documentation on the HP website

(http://www.hp.com/support).

Mixed processor speeds detected. Please make sure that all processors are the

same speed. — System Halted!

Audible Beeps: 1 long, 1 short

Description: Mixed processor speeds are not supported.

Action: Refer to the server documentation for supported processors. Be sure that all installed processors

are the same speed.

Network Server Mode Active and No Keyboard Attached

Audible Beeps: None

Possible Cause: A keyboard is not connected. An error has not occurred, but a message is displayed to

indicate the keyboard status.

Action: No action is required.

NMI - Button Pressed!

Audible Beeps: None

Possible Cause: The NMI button was pressed, initiating a memory dump for crash dump analysis.

Action: Reboot the server.

NMI - Undetermined Source

Audible Beeps: None

Possible Cause: An NMI event has occurred.

Action: Reboot the server.

Node Interleaving disabled - Invalid memory configuration

Description: Each node must have the same memory configuration to enable interleaving.

Action: Populate each node with the same memory configuration and enable interleaving in RBSU.

No Floppy Drive Present

Audible Beeps: None

Possible Cause: No diskette drive is installed or a diskette drive failure has occurred.

Action:

1. Power down the server.

2. Replace a failed diskette drive.

3. Be sure a diskette drive is cabled properly, if a diskette drive exists.

No Keyboard Present

Audible Beeps: None

Possible Cause: A keyboard is not connected to the server or a keyboard failure has occurred.

Action:

1. Power down the server, and then reconnect the keyboard.

2. Be sure no keys are depressed or stuck.

3. If the failure reoccurs, replace the keyboard.

Parity Check 2 - System DIMM Memory

Audible Beeps: None

Possible Cause: An uncorrectable error memory event occurred in a memory DIMM.

Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) to identify failed DIMMs. Then, use

the DIMM LEDs to identify failed DIMMs and replace the DIMMs.

PCI Bus Parity Error, PCI Slot X

Audible Beeps: None

Possible Cause: A PCI device has generated a parity error on the PCI bus.

Action: For plug-in PCI cards, remove the card. For embedded PCI devices, run Insight Diagnostics and

replace any failed components as indicated.

Power Fault Detected in Hot-Plug PCI Slot X

Audible Beeps: 2 short

Possible Cause: A PCI-X hot-plug expansion slot was not powered up properly.

Action: Reboot the server.

Power Supply Solution Not Fully Redundant

Audible beeps: None

Possible cause: The minimum power supply requirement is installed, but a redundant power supply is

missing or failed.

Action: Do one of the following:

xInstall a power supply.

xReplace failed power supplies to complete redundancy.

Processor X Unsupported Wattage.

Audible beeps: 1 long, 1 short

Possible cause: Processor not supported by current server.

Action: Refer to the server documentation for supported processors. If the processor is supported, remove

the processor, update the system to latest ROM, and then reinstall the processor.

Redundant ROM Detected - This system contains a valid backup system ROM.

Audible Beeps: None

Possible Cause: The system recognizes both the system ROM and redundant ROM as valid. This is not an

error.

Action: None

REDUNDANT ROM ERROR: Backup ROM Invalid. - ...

...run ROMPAQ to correct error condition.

Audible Beeps: None

Possible Cause: The backup system ROM is corrupted. The primary ROM is valid.

Action: Run ROMPaq Utility to flash the system so that the primary and backup ROMs are valid.

REDUNDANT ROM ERROR: Bootblock Invalid. - ...

...contact HP Representative.

Audible Beeps: None

Possible Cause: ROM bootblock is corrupt.

Action: Contact an authorized service provider.

REDUNDANT ROM ERROR: Primary ROM invalid. Booting Backup ROM. -...

...run ROMPAQ to correct error condition

Audible Beeps: None

Possible Cause: The primary system ROM is corrupt. The system is booting from the redundant ROM.

Action: Run ROMPaq Utility to restore the system ROM to the correct version.

Temperature violation detected - system Shutting Down in X seconds

Audible Beeps: 1 long, 1 short

Possible Cause: The system has reached a cautionary temperature level and is shutting down in X

seconds.

Action: Adjust the ambient temperature, install fans, or replace any failed fans.

There must be a first DIMM in pair if second DIMM in pair is populated. Second

DIMM in pair ignored.

Description: The first DIMM socket in the pair is not populated. The second DIMM in the pair is not

recognized or used.

Action: Populate the DIMM socket.

This DIMM does not support thermal monitoring...

A less efficient cooling solution with fans running at higher speeds will be utilized to allow the system to operate

with this DIMM installed.

Audible Beeps: None

Possible Cause: Unsupported DIMMs are installed that do not contain a temperature sensor. All supported

DIMMs for this platform include internal temperature sensors.

Action: See the server documentation for supported DIMMs. Install only DIMMs supported by the server.

This system only supports 667 MHz Front Side Bus Speed Processors. One or more

800 MHz Front Side Bus Speed Processors have been initialized at 667 MHz.

System Halted!

Audible beeps: 1 long, 1 short

Possible cause: One or more 800-MHz front side bus speed processors have been initialized at 667-

MHz.

Action: Correct the processor configuration.

Unsupported DIMM(s) found in system. - DIMM(s) may not be used

Description: Unsupported memory types found in system.

Action: Refer to the applicable server user guide memory requirements and replace with supported

DIMMs.

Unsupported PCI Card Detected Remove PCI Card from Slot

Audible beeps: 2 short

Possible cause: The PCI card installed in the slot referenced in the message is strictly not supported on this

system.

Action: Remove the card from the slot reported in the message.

Unsupported power supply detected in bay X

Audible Beeps: 1 long, 1 short

Possible Cause: The power supply in bay X is not supported by the server.

Action: Install a supported power supply in bay X.

For supported power supplies, see the server documentation on the HP website

(http://www.hp.com/support).

Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System

Halted.

Audible Beeps: 1 long, 1 short

Possible Cause: Processor and/or processor stepping is not supported by the current system ROM.

Action: Refer to the server documentation for supported processors. If a ROM version exists that supports

the processor,

1. Power down the server.

2. Insert a Systems ROMPAQ diskette containing the latest ROM version.

3. Boot the system to flash the system to the latest ROM version. Allow 15 minutes for the process to

complete. Successful completion is indicated by a series of beeps of increasing pitch.

USB Tape-based One button Disaster Recovery (OBDR) drive detected.

<<Press F8 for configuration options>>

Select a configuration option:

1. Enable OBDR

2. Exit

Audible Beeps: None

Possible Cause: A USB tape device that supports One Button Disaster Recovery (OBDR) is installed in the

system.

Action:

1. Press 1 or 2.

oPressing 2 exits the configuration.

oPressing 1 starts the configuration. The following message appears

Attempting to enable OBDR for the attached USB tape drive...

2. Observe the configuration progress. The following error may appear:

Error - USB tape drive not in Disaster Recovery mode.

3. Follow the onscreen directions:

Remove power to USB drive and reboot.

The following message should appear:

OBDR is now enabled for the attached USB tape drive.

WARNING: A Type 2 Header PCI Device Has Been Detected...

The BIOS will not configure this card.

It must be configured properly by the OS or driver.

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