HP HPE ProLiant DL365 Gen10 Plus Server Manual

HPE ProLiant DL365 Gen10 Plus Server Maintenance and Service GuideHPE ProLiant DL365 Gen10 Plus Server Maintenance and Service Guide

Part Number: 30-11CA689F-003

Published: October 2021

Edition: 3

HPE ProLiant DL365 Gen10 Plus Server Maintenance and Service GuideHPE ProLiant DL365 Gen10 Plus Server Maintenance and Service Guide

AbstractAbstract

This document is for the person who installs, administers, and troubleshoots server and storage systems. Hewlett Packard Enterprise

assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy

levels.

Part Number: 30-11CA689F-003

Published: October 2021

Edition: 3

NoticesNotices

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and

services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as

constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained

herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR

12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are

licensed to the U.S. Government under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is

not responsible for information outside the Hewlett Packard Enterprise website.

AcknowledgmentsAcknowledgments

AMD and the AMD EPYC and combinations thereof are trademarks of Advanced Micro Devices, Inc.

Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

Microsoft , Windows , and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States

and/or other countries.

VMware ESXi and VMware vSphere are registered trademarks or trademarks of VMware, Inc. and its subsidiaries in the United States and

other jurisdictions.

All third-party marks are property of their respective owners.

™

® ® ®

™ ®

Table of contentsTable of contents
Illustrated parts catalog
1 Mechanical components
1.1 Access panel spare part
1.2 PCIe riser cage spare part
1.3 PCIe riser blank spare parts
1.4 Server ear spare parts
1.5 Rack mounting hardware spare parts
1.6 DIMM guard spare part
1.7 Cable management arm spare parts
2 System components
2.1 DIMM spare parts
2.2 Processor spare parts
2.2.1 AMD EPYC 7xx2 processor spare parts
2.2.2 AMD EPYC 7xx3 processor spare parts
2.3 Heatsink spare parts
2.4 Smart Array controller spare parts
2.5 PCI riser board spare parts
2.6 Network adapter spare parts
2.6.1 Ethernet adapter spare parts
2.6.2 Fibre channel host bus adapter spare parts
2.6.3 Converged network adapter spare parts
2.6.4 OCP 3.0 adapter spare parts
2.6.5 InfiniBand adapter spare parts
2.7 System board spare parts
2.7.1 System battery spare part
3 Server options
3.1 Fan spare parts
3.2 Power supply spare parts
3.3 Battery and capacitor spare parts
3.4 Hot-plug drive spare parts
3.5 Cable kit spare parts
3.6 Thermal grease spare part
Customer self repair
Removal and replacement procedures
1 Required tools
2 Safety considerations
2.1 Electrostatic discharge
2.2 Server warnings and cautions
2.3 Rack warnings
3 Preparation procedures
3.1 Power up the server
3.2 Power down the server

3.3 Extend the server from the rack
3.4 Remove the server from the rack
3.5 Remove the access panel
3.6 Install the access panel
3.7 Release the cable management arm
4 Removing and replacing the bezel
5 Removing and replacing the cable management arm
6 Removing and replacing the easy install rails
7 Removing and replacing the ball bearing rails
8 Removing the hard drive blank
9 Removing and replacing a hot-plug SAS, SATA or NVMe drive
10 Removing and replacing an M.2 SSD
11 Removing and replacing a power supply blank
12 Removing and replacing a hot-plug AC power supply
13 Removing and replacing the HPE 800 W Flex Slot -48 VDC hot-plug power supply
14 Removing and replacing a fan
15 Removing and replacing a fan blank
16 Removing and replacing a PCIe blank
17 Removing and replacing a riser cage
18 Removing and replacing an expansion board
19 Removing and replacing a 940QSFP56 x16 adapter and auxiliary card
20 Removing and replacing a primary riser card
21 Removing and replacing the serial port
22 Removing and replacing the chassis intrusion detection switch
23 Removing and replacing a GPU in the primary riser
24 Removing and replacing a GPU in the secondary riser
25 Removing and replacing a storage controller
26 Removing and replacing a DIMM
26.1 DIMM-processor compatibility
27 Removing and replacing the system battery
28 Removing and replacing the Smart Storage Battery or Hybrid Capacitor
29 Removing and replacing a heatsink
30 Removing and replacing a processor
31 Removing and replacing the system board
31.1 Replacing the system board
31.2 Re-entering the server serial number and product ID
32 Removing and replacing the SFF optical disk drive/display port/USB
33 Removing and replacing the Systems Insight Display power module
34 Removing and replacing the 8 SFF drive backplane
35 HPE Trusted Platform Module 2.0 Gen10 Plus option
Troubleshooting
1 Troubleshooting resources
Diagnostic tools
1 UEFI System Utilities

1.1 Selecting the boot mode
1.2 Secure Boot
1.3 Launching the Embedded UEFI Shell
2 iLO Service Port
3 Intelligent Provisioning
4 HPE Insight Remote Support
5 HPE InfoSight for servers
6 USB support
6.1 External USB functionality
7 Smart Storage Administrator
Component identification
1 Front panel components
2 Front panel LEDs and buttons
2.1 UID button functionality
2.2 Front panel LED power fault codes
2.3 Systems Insight Display combined LED descriptions
3 Rear panel components
4 Rear panel LEDs
5 System board components
5.1 System maintenance switch descriptions
5.2 NMI functionality
5.3 DIMM label identification
5.4 DIMM slot locations
5.5 Processor and socket components
6 Device numbers
7 Drives
7.1 HPE Basic Drive LED definitions
8 DSC-25 2-port SFP28 card ports and LEDs
9 Fan bay numbering
Cabling
1 Cabling overview
2 SFF cables
3 Cable routing: HPE Smart Array MR416i-a controller
Specifications
1 Environmental specifications
2 Server specifications
3 Power supply specifications
3.1 HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
3.2 HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
3.3 HPE 800 W Flex Slot Titanium Hot-plug Low Halogen Power Supply
3.4 HPE 800 W Flex Slot Universal Hot-plug Low Halogen Power Supply
3.5 HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply
3.6 HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
3.7 HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply

4 Hot-plug power supply calculations
Websites
Support and other resources
1 Accessing Hewlett Packard Enterprise Support
2 Accessing updates
3 Remote support
4 Warranty information
5 Regulatory information
6 Documentation feedback

Illustrated parts catalogIllustrated parts catalog

Illustrated parts catalog 7

Mechanical componentsMechanical components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information,

see the Hewlett Packard Enterprise PartSurfer websiteHewlett Packard Enterprise PartSurfer website .

ItemItem DescriptionDescription

1 Access panel spare parts

2 PCIe riser cage spare parts

3 PCIe riser blank spare parts

4 Server ear spare parts

5 Rack mounting hardware spare part*

6 DIMM guard spare part

7 Cable management arm spare parts

Item not shown.

Mechanical components 8

Access panel spare partAccess panel spare part

Customer self repair: MandatoryMandatory

DescriptionDescription Spare part numberSpare part number

Access panel P42617-001

Access panel spare part 9

PCIe riser cage spare partPCIe riser cage spare part

Customer self repair: OptionalOptional

DescriptionDescription Spare partSpare part

numbernumber

RISER, Tertiary, x16FH P31223-001

RISER, x16LP P31222-001

RISER, PCIe x16/x8/M.2 P28340-001

For primary riser board spares, see PCI riser board spare parts

PCIe riser cage spare part 10

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