HP Pavilion dv5000 - Notebook PC Manual de usuario

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Computer Does Not Start and the LEDs Blink or the Computer Beeps

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First steps when an LED or beep code occurs

Battery power LED blinks

LEDs near Caps Lock and Number Lock keys blink

Computer makes beeping sounds

Finding service

This document pertains to HP and Compaq Notebook computers.

If your computer makes one or two short beeps while starting, and Windows still opens, the

computer is indicating normal BIOS startup was successful. If your computer does not start, a

more serious hardware issue is likely occurring. Listen for beeps and look at the Light Emitting

Diodes (LEDs) near the Caps Lock key, the Num Lock key, the battery, and the AC Adapter to

help determine troubleshooting steps. This support document contains information that can

help you learn more about the issue and how to resolve the problem.

Figure 1: Example of blinking LED condition (your computer may look different)

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First steps when an LED or beep code occurs

An LED or beep code usually means a basic function is unable to start. A basic function might

include reading memory, displaying video, or being able to send information to a hard drive. The

most common problems that cause LED and beep codes are memory and heat-related failures

caused by a build-up of dust in critical cooling areas.

Use the following steps when your computer emits an LED code or beep code:

Step 1: Remove dust from cooling areas

If your computer is new and has never been used before, skip this step and go to Step 2:

Perform a power reset .

Over time, dust can collect in the cooling vents of your computer. Too much dust can block

airflow, causing sensitive components to overheat and fail. Before troubleshooting startup

codes, it is important to remove any dust that may have accumulated.

While wearing eye protection, use canned air to blow out vents, preferably outdoors.

Figure 2: Blowing dust from air vents

After cleaning the computer's air vents, restart the computer.

If the computer starts normally, you are done. Otherwise, go to the next step.

Step 2: Perform a power reset

If your computer does not start, performing a power reset can sometimes fix the problem.

Follow these steps to reset the power:

1. Disconnect all peripheral devices such as printers, USB storage devices and media cards.

2. Disconnect the AC power adapter.

3. Remove the battery.

4. Press and hold the Power button for at least 15 seconds.

5. Reconnect the AC power adapter (do not connect the battery), and press the Power

button.

6. Look for glowing LEDs near the Caps Lock and Num Lock keys, and listen for the sound

of drives and fans turning.

If the computer starts normally, you are done.

If the computer still fails to start and emits lights or beeping sounds, continue to the next step.

Step 3: Write down the LED or beep code

Use the following steps to write down the LED or beep codes onto a piece of paper.

1. Press the Power button to turn on the computer.

2. Your computer's power socket or power adapter may have an LED. If it has an LED, look

at the light next to the power socket or the light on the AC power adapter and note its

condition: off, blinking or constantly on.

3. Look at the indicator lights near the Caps Lock and Num Lock keys and note their

condition. If the lights blink, count the number of times they blink between pauses.

NOTE:After a sequence of blinks or beeps, there is a pause for a few seconds, and the

sequence is repeated (usually 3 or 4 times). The blink sequence can be repeated by

pressing the Power button.

4. Listen to your computer for any loud beeping noises. If your computer makes a beeping

noise, note the type and number of beeps between pauses. For example: two long beeps

followed by one short beep.

5. On a piece of paper, write down what you have noted to remember the LED or beep

code. Then proceed to the next section.

AC Adapter not connected or battery low charge

Battery power LED blinks

The Battery power LED indicates the condition of the power supply. When starting the

computer, or when the computer is in operation, use the chart to identify the power condition.

Battery Power LED Component Tested Error Condition

Battery power LED off, and Caps Lock/Num

Lock off

Battery or AC

Adapter

AC adapter not

connected or failure

Battery low charge

or failure

Battery power LED blinking Battery Insufficient charge

on the battery

When new computer

is used for first time,

the white LED light

for the AC power

connector blinks.

Battery is still in

"Shipping Mode", the

light continues to

blink even when AC

power is connected.

To resolve, turn off

notebook, connect

AC power and allow

battery to charge

for at least 30

minutes, then start

computer.

Show all | Hide all

When the computer is on battery power only and the AC adapter is disconnected, if the Battery

Insufficient charge on the battery

Power and Caps Lock / Number Lock LEDs do not glow, there is either a very low change or no

charge in the battery. Connect the AC power adapter, verify that the battery power LED

glows, allow the battery to charge for 15 - 30 minutes and then attempt to start the

computer. If it starts, run the battery test and calibrate the battery. If it does not start, if

possible, connect a replacement battery to verify that the battery is the problem.

If the computer does not start after charging the battery, remove the battery and connect the

AC power supply. Verify that the battery power LED glows, and then attempt to start the

computer. If the LED still does not glow, either the AC adapter has failed, or there is a bad

connection between the adapter and the system board. If possible, connect a different AC

power adapter to verify that the adapter is the problem, or contact HP for support which may

require a service event.

If the battery light LED (which looks like a lightning bolt ) flashes, the battery has

insufficient charge to start the computer. To resolve this error, try the following solutions.

Connect the notebook PC to AC power and attempt to start the computer again.

Check the AC adapter to confirm that all of the plugs are securely seated.

Determine if the power LED on the AC adapter is lit (if available) to verify that the

computer is receiving AC power from the wall outlet.

If the computer operates on AC power correctly, charge the battery for thirty minutes to

one hour and then restart the computer.

NOTE:Charging the battery for this length of time is called "trickle charging". Trickle

charging is a continuous constant-current charge at a low rate, which recharges the

battery slowly when it is in a deep discharge state. Deep discharge occurs when a

battery is left unused for extended periods of time.

CPU not functional

BIOS corruption failure

LEDs near Caps Lock and Number Lock keys blink

The LED lights near the Caps Lock and Num Lock keys will blink if an error is detected during

the start up process. The LEDs will blink a number of times in a sequence and then stop. The

number of blinks in the sequence indicates what component caused an error when it was being

tested during start up.

If the LEDs stop blinking and the computer does not start, you can press the power button

again to repeat the tests. Count the number of blinks, and use the chart to identify the error

condition.

Knowing the number of blinks is helpful when you contact an HP support agent for technical

help.

Caps Lock/Num Lock LED Component Tested Error Condition

LEDs blink 1 time CPU CPU not functional

LEDs blink 2 times BIOS BIOS corruption failure

LEDs blink 3 times Memory Module error not functional

LEDs blink 4 times Graphics Graphics controller not

functional

LEDs blink 5 times System board General system board failure

LEDs blink 6 times BIOS BIOS authentication failure

The computer processor (Blink code 1) has stopped functioning properly. Contact HP for

assistance.

If a BIOS corruption error occurs (Blink code 2), you may not even notice the blink codes,

Reseating memory modules

Module error not functional

because as soon as the computer recognizes the error, it restarts, attempts to recover the

BIOS, and then restarts again. You may notice an extra-long startup process as a result, and a

message indicating that the BIOS has been recovered may display on startup. If this occurs,

update the BIOS on the computer. For more information, see Updating the BIOS .

If you experience a memory failure (Blink code 3), follow the guide in the table below.

If Using Original Memory If New Memory Is Added

Reseat the memory.

If reseating the memory does not resolve the

problem, try replacing the memory with new

memory.

Reseat the memory.

If you continue to experience this error code

after reseating the memory, the problem may

be with the memory itself. Take the new

memory out of the computer, put the original

memory back into the computer, and then

retest it.

If you do not feel comfortable reseating the memory yourself, take the computer to a

computer retailer and ask them to reseat it for you.

NOTE:Some memory module errors may allow the computer to start but will then cause the

computer to restart and display a blinking error code.

If a memory module is loose or is not making good contact with the memory slot, the computer

can fail to start. To reseat the memory module, take the memory module out of the memory

slot and then put it back into the slot to make a better connection so the computer can

recognize the memory.

The memory module compartment on most notebooks is located on the bottom of the case,

however, on some models, the memory compartment is under the keyboard. See your User

Guide for the exact location of memory modules on your notebook.

Use the following steps to remove and reseat the memory modules:

NOTE:Removing and reseating memory modules requires the use of tools and the partial

disassembly of the computer. If you do not feel comfortable doing this work yourself, take the

computer to an HP authorized service provider for technical service. See Finding service for

more information.

Follow these steps to remove and reseat the memory modules:

1. Turn off the computer and disconnect the power cord.

2. Remove the cover to access the memory.

Figure 3: Memory module cover (your cover may be different)

1 - Retention screws (2)

2 - Direction to remove compartment cover

NOTE:Your computer may look different than the computer in the graphic.

NOTE:Some computers may not have a cover that provides access to the memory. Have

the computer serviced if you cannot access the memory.

3. Remove all of the memory modules in the computer.

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