HP Pavilion 17 Manual

HP Pavilion 17 Notebook PC

Maintenance and Service Guide

Development Company, L.P.

AMD, the AMD Arrow logo, and

combinations thereof, are trademarks of

Advanced Micro Devices, Inc. Bluetooth is a

trademark owned by its proprietor and used

by Hewlett-Packard Company under license.

Intel, Core, and Pentium are U.S. registered

trademarks of Intel Corporation. Microsoft

and Windows are U.S. registered

trademarks of Microsoft Corporation.

SD Logo is a trademark of its proprietor.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

Second Edition: August 2013

First Edition: April 2013

Document Part Number: 718337-002

Product notice

This guide describes features that are

common to most models. Some features may

not be available on your computer.

Not all features are available in all editions

of Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers, and/or software to take

full advantage of Windows 8 functionality.

See http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to

be bound by the terms of the HP End User

License Agreement (EULA). If you do not

accept these license terms, your sole remedy

is to return the entire unused product

(hardware and software) within 14 days for

a refund subject to the refund policy of your

place of purchase.

For any further information or to request a

full refund of the computer, please contact

your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,

such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact

the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC

adapter comply with the user-accessible surface temperature limits defined by the International

Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 8

Finding your hardware and software information ......................................................................... 8

Locating hardware .................................................................................................... 8

Locating software ...................................................................................................... 8

Display ................................................................................................................................... 9

Buttons and speakers .............................................................................................................. 10

Keys ..................................................................................................................................... 11

Lights .................................................................................................................................... 12

TouchPad .............................................................................................................................. 13

Left side ................................................................................................................................ 14

Right side .............................................................................................................................. 16

Bottom .................................................................................................................................. 17

3 Illustrated parts catalog .................................................................................................. 18

Service tag ............................................................................................................................ 18

Computer major components ................................................................................................... 20

Display assembly subcomponents ............................................................................................. 28

Mass storage devices ............................................................................................................. 30

Miscellaneous parts ................................................................................................................ 31

Sequential part number listing .................................................................................................. 31

4 Removal and replacement procedures preliminary requirements .................................... 40

Tools required ....................................................................................................................... 40

Service considerations ............................................................................................................ 40

Plastic parts ............................................................................................................ 40

Cables and connectors ............................................................................................ 41

Drive handling ........................................................................................................ 41

Grounding guidelines ............................................................................................................. 42

Electrostatic discharge damage ................................................................................. 42

Packaging and transporting guidelines ....................................................... 43

Workstation guidelines .............................................................. 43

5 Removal and replacement procedures for Customer Self-Repair parts ............................. 45

Component replacement procedures ........................................................................................ 45

Battery ................................................................................................................... 46

Optical drive .......................................................................................................... 47

Hard drive ............................................................................................................. 48

WLAN module ........................................................................................................ 51

Memory module ...................................................................................................... 53

6 Removal and replacement procedures for Authorized Service Provider parts .................. 55

Component replacement procedures ........................................................................................ 55

Keyboard ............................................................................................................... 56

Top cover ............................................................................................................... 60

Power button board ................................................................................................. 63

TouchPad button board ............................................................................................ 64

Display assembly subcomponents .............................................................................. 65

System board ......................................................................................................... 73

RTC battery ............................................................................................................ 77

Fan ....................................................................................................................... 79

Heat sink ............................................................................................................... 80

Processor ............................................................................................................... 85

Speakers ................................................................................................................ 87

RJ-45/USB board .................................................................................................... 89

Power connector cable ............................................................................................ 90

Optical drive connector cable ................................................................................... 92

PCH heat sink ......................................................................................................... 94

7 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 96

Starting Setup Utility (BIOS) ..................................................................................................... 96

Updating the BIOS ................................................................................................................. 96

Determining the BIOS version ................................................................................... 96

Downloading a BIOS update .................................................................................... 97

Using System Diagnostics ........................................................................................................ 98

8 Specifications .................................................................................................................. 99

Computer specifications .......................................................................................................... 99

17.3-inch display specifications ............................................................................................. 100

Hard drive specifications ...................................................................................................... 101

Hard drive specifications (continued) ...................................................................................... 102

9 Backing up, restoring, and recovering .......................................................................... 103

Creating recovery media and backups ................................................................................... 104

Creating HP Recovery media .................................................................................. 105

Restore and recovery ............................................................................................................ 106

Using Windows Refresh for quick and easy recovery ................................................. 107

Remove everything and reinstall Windows ............................................................... 107

Recovering using HP Recovery Manager .................................................................. 108

What you need to know .......................................................................... 108

Using the HP Recovery partition to recover a minimized image

(select models only) ................................................................................ 109

Using HP Recovery media to recover ........................................................ 109

Changing the computer boot order ........................................................... 109

Removing the HP Recovery partition ........................................................................ 110

10 Power cord set requirements ...................................................................................... 111

Requirements for all countries ................................................................................................ 111

Requirements for specific countries and regions ....................................................................... 112

11 Recycling .................................................................................................................... 113

Index ............................................................................................................................... 114

vii

viii

1 Product description

Category Description Computer models

equipped with an

AMD processor

Computer models

equipped with an

Intel processor

Product Name HP Pavilion 17 Notebook PC √√

Processors ●AMD® A10-5750M 2.50-GHz

processor (turbo up to 3.50-GHz;

1600-MHz FSB, 4.0-MB L2 cache,

DDR3, quad core, 35 W)

●AMD A10-4600M 2.30-GHz

processor (turbo up to 3.20-GHz;

1600-MHz FSB, 4.0-MB L2 cache,

DDR3, quad core, 35 W)

●AMD A8-5550M 2.10-GHz

processor (turbo up to 3.10-GHz;

1600-MHz FSB, 4.0-MB L2 cache,

DDR3, quad core, 35 W)

●AMD A8-4500M 1.90-GHz

processor (turbo up to 2.80-GHz;

1600-MHz FSB, 4.0-MB L2 cache,

DDR3, quad core, 35 W)

●AMD A6-5350M 2.90-GHz

processor (turbo up to 3.50-GHz;

1600-MHz FSB, 1.0-MB L2 cache,

DDR3, dual core, 35 W)

●AMD A6-4400M 2.70-GHz

processor (turbo up to 3.20-GHz;

1600-MHz FSB, 1.0-MB L2 cache,

DDR3, dual core, 35 W)

●AMD A4-5150M 2.70-GHz

processor (turbo up to 3.30-GHz;

1600-MHz FSB, 1.0-MB L2 cache,

DDR3, dual core, 35 W)

√

Category Description Computer models

equipped with an

AMD processor

Computer models

equipped with an

Intel processor

Processors (continued) ●Intel® Quad Core® i7-4702MQ

2.20-GHz processor (SC turbo up to

2.90-GHz; 1600-MHz FSB, 6.0-MB

L3 cache, 37 W)

●Intel Dual Core i5-4200M 2.5-GHz

processor (SC turbo up to 3.10-

GHz; 1600-MHz FSB, 3.0-MB L3

cache, 37 W)

●Intel Dual Core i5-3230M 2.60-GHz

processor (SC turbo up to 3.20-

GHz; 1600-MHz FSB, 3.0-MB L3

cache, 35 W)

●Intel Dual Core i3-4000M 2.40-GHz

processor (1600-MHz FSB, 3.0-MB

L3 cache, 37 W)

●Intel Dual Core i3-3130M 2.60-GHz

processor (1600-MHz FSB, 3.0-MB

L3 cache, 35 W)

●Intel Dual Core i3-3110M 2.30-GHz

processor (1333-MHz FSB, 3.0-MB

L3 cache, 35 W)

●Intel Pentium® DC 3550M 2.40-

GHz processor (1600-MHz FSB,

2.0-MB L3 cache, dual core, 37 W)

●Intel Pentium 2030M 2.50-GHz

processor (1600-MHz FSB, 2.0-MB

L3 cache, dual core, 35 W)

●Intel Pentium 2020M 2.40-GHz

processor (1600-MHz FSB, 2.0-MB

L3 cache, dual core, 35 W)

●Intel Celeron® 2950M 2.00-GHz

processor (1600-MHz FSB, 2.0-MB

L3 cache, 37 W)

√

Chipset AMD A76M fusion controller hub √

Intel HM86 Express Chipset

Intel HM76 Express Chipset

√

2 Chapter 1 Product description

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