HP Pavilion 14 Notebook PC Manual

HP Pavilion 14 Laptop PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

AMD is a trademark of Advanced Micro Devices,

Inc. Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Celeron, and Pentium are trademarks of

Intel Corporation in the U.S. and other

countries. Microsoft and Windows are U.S.

registered trademarks of the Microsoft group

of companies.

In accordance with Microsoft’s support policy,

HP does not support the Windows 8 or

Windows 7 operating system on products

congured with Intel and AMD 7th generation

and forward processors or provide any

Windows 8 or Windows 7 drivers on

http://www.support.hp.com.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Second Edition: August 2017

First Edition: April 2017

Document Part Number: 925629-002

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers,

and/or software to take full advantage of

Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a refund subject to the

refund policy of your place of purchase.

For any further information or to request a full

refund of the computer, please contact your

local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 7

Right side ............................................................................................................................................................... 7

Left side ................................................................................................................................................................. 8

Display .................................................................................................................................................................... 9

Keyboard area ...................................................................................................................................................... 10

TouchPad ........................................................................................................................................... 10

Lights ................................................................................................................................................. 11

Button and speakers ......................................................................................................................... 12

Special keys ....................................................................................................................................... 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Mass storage devices ........................................................................................................................................... 20

Display assembly subcomponents ...................................................................................................................... 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 23

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 24

Electrostatic discharge damage ........................................................................................................ 24

Packaging and transporting guidelines .......................................................................... 25

Workstation guidelines ................................................................................ 25

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27

Component replacement procedures .................................................................................................................. 27

Display subcomponents (bezel, panel, camera) ............................................................................... 27

Bottom cover ..................................................................................................................................... 31

Battery ............................................................................................................................................... 33

WLAN module .................................................................................................................................... 34

Memory module ................................................................................................................................ 36

Hard drive .......................................................................................................................................... 37

Solid-state drive (SSD) ...................................................................................................................... 39

Fan ..................................................................................................................................................... 40

Heat sink ............................................................................................................................................ 41

TouchPad board ................................................................................................................................. 44

USB board .......................................................................................................................................... 45

System board .................................................................................................................................... 46

Speakers ............................................................................................................................................ 49

Display assembly ............................................................................................................................... 50

Power button board .......................................................................................................................... 58

Power connector cable ...................................................................................................................... 59

Top cover/keyboard ........................................................................................................................... 60

6 Using Setup Utility (BIOS) ............................................................................................................................. 61

Starting Setup Utility (BIOS) ................................................................................................................................ 61

Updating Setup Utility (BIOS) .............................................................................................................................. 61

Determining the BIOS version ........................................................................................................... 61

Downloading a BIOS update .............................................................................................................. 62

7 Backing up, restoring, and recovering ........................................................................................................... 63

Creating recovery media and backups ................................................................................................................ 63

Creating HP Recovery media (select products only) ......................................................................... 63

Using Windows tools ........................................................................................................................................... 64

Restore and recovery ........................................................................................................................................... 65

Recovering using HP Recovery Manager ........................................................................................... 65

What you need to know before you get started ............................................................. 65

Using the HP Recovery partition (select products only) ................................................. 66

Using HP Recovery media to recover .............................................................................. 66

Changing the computer boot order ................................................................................ 67

Removing the HP Recovery partition (select products only) ......................................... 67

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 69

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 69

9 Specications .............................................................................................................................................. 71

Computer specications ...................................................................................................................................... 71

35.6-cm (14.0-in) display specications ............................................................................................................. 72

Hard drive specications ..................................................................................................................................... 72

M.2 solid-state drive specications .................................................................................................................... 73

10 Power cord set requirements ...................................................................................................................... 75

Requirements for all countries ............................................................................................................................ 75

Requirements for specic countries and regions ................................................................................................ 76

11 Recycling .................................................................................................................................................. 79

Index ............................................................................................................................................................. 81

vii

viii

1 Product description

Category Description 8th Gen

Intel,

UMA

7th Gen

Intel,

UMA

7th Gen

Intel,

Discrete

Product name HP Pavilion 14 Laptop PC √ √ √

* Model numbers: 14-bk000 – bk099 √ √

* Model numbers: 14-bk100 – bk199 √

Processor 8th generation Intel® Core™ processors √

Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz, 2400-MHz/6-MB L3

cache, quad, 15W)

√

7th generation Intel Core processors √ √

Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 2133-MHz/4-MB L3

cache, dual, 15W)

√ √

Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 2133-MHz/3-MB L3

cache, dual, 15W)

√ √

Intel Core i3-7100U (2.4-GHz, 2133-MHz/3-MB L3 cache, dual, 15W) √

Intel Pentium® processor √

Intel Pentium 4415U (2.3-GHz, 2133-MHz/2-MB L3 cache, dual, 15W) √

Graphics Internal graphics √ √ √

Intel UHD Graphics 620 √

Intel HD Graphics 620 (used with Core processors) √ √

Intel HD Graphics 610 (used with Pentium processors) √

Hybrid graphics (used with Core i7/i5 processors) √

Nvidia N16S-GTR (GeForce 940MX) with up to 2048MB √

Nvidia N16S-GTR (GeForce 940MX) with up to 4096MB √

Supports HD Decode, DX12, and HDMI √ √ √

Support Optimus √

Supports GPS (GPU Performance Scaling) √

Panel 35.6-cm (14.0-in), high-denition (HD), white light-emitting diode (WLED),

SVA, BrightView (1366×768) display, slim-at 3.0 mm, eDP; typical

brightness: 220 nits

√ √ √

35.6-cm (14.0-in), high-denition (HD), white light-emitting diode (WLED),

SVA, anti glare (1366×768) display, slim-at 3.0 mm, eDP; typical

brightness: 220 nits

√ √ √

35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode

(WLED), UWVA, BrightView (1920×1080) display, slim-at 3.0 mm, eDP;

typical brightness: 250 nits, bridge to 220 nits

√ √ √

Category Description 8th Gen

Intel,

UMA

7th Gen

Intel,

UMA

7th Gen

Intel,

Discrete

35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode

(WLED), UWVA, anti glare (1920×1080) display, slim-at 3.0 mm, eDP;

typical brightness: 250 nits, bridge to 220 nits

√ √ √

Memory Two customer-accessible/upgradable OR non-accessible/non-upgradeable

memory module slots

√ √ √

DDR4-2400 dual channel support √

DDR4-2133 dual channel support (DDR4-2400 downgrade to DDR4-2133) √ √

Supports up to 16 GB of system RAM in the following congurations: √ √ √

●16384-MB total system memory (8192×2) √ √ √

●12288-MB total system memory (8192×1) + (4096×1) √ √ √

●8192-MB total system memory (8192×1) or (4096×2) √ √ √

●6144-MB total system memory (4096×1) + (2048×1) √ √ √

●4096-MB total system memory (4096×1) √ √ √

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.2-mm

(.28-in) thicknesses

√ √ √

Support for SSD + HDD √ √ √

Support for M.2 SATA SSD √ √ √

Accelerometer/hard drive protection support √ √ √

Single hard drive congurations: √ √ √

●1-TB, 5400 rpm, 7.2 mm √ √ √

●500-GB, 5400 rpm, 7.0-mm √ √ √

M.2 SATA-3 congurations (Value): √ √

●256 GB √ √

●128 GB √ √

M.2 SATA-3 congurations (TLC): √ √ √

●512 GB √ √ √

●256 GB √

●128 GB √

Dual storage congurations: √ √ √

●256 GB SSD + 1 TB HDD √ √ √

●128 GB SSD + 1 TB HDD √ √ √

Camera/mic HP Wide Vision FHD IR Camera - indicator LED and 2x IR LEDs, USB2.0, FHD

Hybrid BSI sensor, f2.2, 88° WFOV

√ √ √

1080p by 30 frames per second √ √ √

Supports Windows Hello √ √ √

2 Chapter 1 Product description

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