HP OMEN X 17 Manual

OMEN X by HP 17 Laptop PC

Maintenance and Service Guide

L.P.

NVIDIA and GeForce are trademarks and/or

registered trademarks of NVIDIA Corporation in

the U.S. and other countries. Bluetooth is a

trademark owned by its proprietor and used by

HP Inc. under license. Intel and Core are

trademarks of Intel Corporation in the U.S. and

other countries. Microsoft and Windows are

either a registered trademark or trademark of

Microsoft Corporation in the United States

and/or other countries.

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time for

updates. Go to http://www.microsoft.com for

details.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: October 2017

Document Part Number: 939357-001

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair

parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized

service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Processor information

IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited

support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support

Lifecycle FAQ at https://support.microsoft.com/lifecycle.

vi Processor information

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.

Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs

or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft

surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the

user-accessible surface temperature limits dened by the International Standard for Safety of Information

Technology Equipment (IEC 60950-1).

vii

viii Safety warning notice

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 External component identication ......................................................................................................................................................... 5

Right side ................................................................................................................................................................................... 5

Left side ..................................................................................................................................................................................... 5

Rear ............................................................................................................................................................................................. 7

Display ........................................................................................................................................................................................ 9

Top ............................................................................................................................................................................................ 10

TouchPad ............................................................................................................................................................ 10

Lights ................................................................................................................................................................... 11

Button .................................................................................................................................................................. 12

Keys ..................................................................................................................................................................... 14

Using the action keys ........................................................................................................................................ 15

Bottom ..................................................................................................................................................................................... 16

Labels ....................................................................................................................................................................................... 17

3 Illustrated parts catalog ........................................................................................................................................................................ 18

Computer major components .............................................................................................................................................. 18

Display assembly subcomponents ..................................................................................................................................... 22

Miscellaneous parts ............................................................................................................................................................... 23

4 Removal and replacement procedures preliminary requirements ................................................................................................ 25

Tools required ......................................................................................................................................................................... 25

Service considerations .......................................................................................................................................................... 25

Plastic parts ........................................................................................................................................................ 25

Cables and connectors ..................................................................................................................................... 26

Drive handling .................................................................................................................................................... 26

Grounding guidelines ............................................................................................................................................................. 27

Electrostatic discharge damage ...................................................................................................................... 27

Packaging and transporting guidelines ..................................................................................... 28

Workstation guidelines ................................................................................................................ 28

Equipment guidelines .................................................................................................................. 29

5 Removal and replacement procedures for Customer Self-Repair parts ....................................................................................... 30

Component replacement procedures ................................................................................................................................. 30

Battery ................................................................................................................................................................. 31

Hard drive ........................................................................................................................................................... 33

Memory module ................................................................................................................................................ 36

SSD (M.2) ............................................................................................................................................................. 37

6 Removal and replacement procedures for authorized service provider parts ............................................................................ 38

Component replacement procedures ................................................................................................................................. 38

Base enclosure ................................................................................................................................................... 38

Trunk ................................................................................................................................................................... 39

Fan ....................................................................................................................................................................... 41

Heat sink with fan .............................................................................................................................................. 42

Speakers ............................................................................................................................................................. 45

Audio board ........................................................................................................................................................ 46

System board ..................................................................................................................................................... 47

WLAN module .................................................................................................................................................... 50

Power board ....................................................................................................................................................... 52

Display assembly ............................................................................................................................................... 54

7 Using Setup Utility (BIOS) ...................................................................................................................................................................... 62

Starting Setup Utility (BIOS) .................................................................................................................................................. 62

Updating Setup Utility (BIOS) ................................................................................................................................................ 62

Determining the BIOS version ......................................................................................................................... 62

Downloading a BIOS update ............................................................................................................................ 63

8 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 64

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 65

9 Backing up, restoring, and recovering ................................................................................................................................................. 66

Creating recovery media and backups ................................................................................................................................ 66

Creating HP Recovery media (select products only) .................................................................................... 66

Using Windows tools ............................................................................................................................................................. 67

Restore and recovery ............................................................................................................................................................ 68

Recovering using HP Recovery Manager ....................................................................................................... 68

What you need to know before you get started ...................................................................... 68

Using the HP Recovery partition (select products only) ......................................................... 69

Using HP Recovery media to recover ......................................................................................... 69

Changing the computer boot order ........................................................................................... 70

Removing the HP Recovery partition (select products only) ................................................. 70

10 Specications ........................................................................................................................................................................................ 71

Computer specications ....................................................................................................................................................... 71