HP NR3610 Manual de uso y mantenimiento

HP RUGGED NOTEBOOK

HP LIMITED WARRANTY

RUGGED NOTEBOOK COMPUTER

Equipment What is Covered Warranty

Period(1)

External Case &

Components

External case, connectors, ports (serial, monitor,

USB, audio, RJ45, and RJ11), standard keyboard,

touch pad and mouse buttons, antenna, and

covers (battery door and port covers).

3 Years

Electrical

Components

Display, processor, circuit boards, hard drive,

modems (including RF modems), speaker, and

microphone.

3 Years

Consumables Batteries and back-lit keyboards. 1 Year

Accessories AC power adapters, vehicle power adapters,

vehicle cradle, tip and ring cables, shoulder straps

and carrying case.

1 Year

Peripherals External peripherals and internal media bay

devices, such as CD-ROM drives, floppy drives and

PC cards, and all other 3rd party peripherals

qualified for the Rugged Notebook and sold by HP.

1 Year

Software OS and all application software. 90 Days

NOTE (1): Warranty Period begins on the original date of shipment from HP.

TERMS AND CONDITIONS

What is Covered

HP warrants that the Equipment as listed above will be free from defects in

material and/or workmanship, which occur during normal use, and that it shall

perform substantially in accordance with HP specifications for the Warranty

Period(s) identified above. HP will repair the Equipment during the Warranty

Period with new or rebuilt parts, free of charge in the United States. A purchase

receipt or other proof of date of original purchase may be required before

warranty performance is rendered.

Products and/or Services HP acquires from or through a manufacturer,

distributor or other third-party provider and resells and/or provides to customer

will carry the original manufacturer’s pass-through warranty, if any.

How to Obtain Warranty Service

You can obtain warranty service and technical support by contacting HP at

http://www.hp.com/support or call the HP Technical Assistance Center (TAC)

Hot Line at 1-800-hp-invent. Should Equipment require service, the TAC will

issue a Repair Authorization (RA) and shipping instructions.

Be sure to have the following information available before you call HP:

– Product number, serial number, model name, and model number

– Applicable error messages

– Add-on options

– Operating system

– Third-party hardware or software

– Detailed questions

We have a variety of services available online to help you find answers to your

questions and resolve problems—24 hours a day, 7 days a week. Logon to our

online services site at http://www.hp.com/support where you will find a variety of

help sources to meet your needs.

Service Process

All Equipment covered by this warranty will be serviced at HP’s designated

Service Center. Unless otherwise instructed by HP’s TAC, all Equipment

returned under warranty is to be shipped FOB destination, freight prepaid, to

HP at the following address:

HP Service Center

1730 North Madson Street

Liberty Lake, WA 99019

The RA number is to be legibly written on the outside of the shipping container.

Customer will be instructed to fill out and return a “Client Service Report” in the

package with the returned Equipment. This survey form will assist the Service

Center in determining the cause of failure and completing warranty repairs.

HP will ship the repaired or replacement Equipment to the customer location

FOB destination, freight prepaid.

Equipment should be re-packaged in its original factory shipping packaging

when returned for warranty service. If the original packaging is not available,

customer is to provide packaging of equivalent protection.

Data Storage Media

HP is not responsible for any software programs, data, or other information

stored or used on any media or part of any Equipment returned to HP for

warranty service or other repair, including the costs of recovering such programs

or data. If, during the warranty service or repair of the Equipment, the contents

of the hard disk or any other data storage media are altered, deleted, modified or

lost, HP is not responsible. It is the customer’s sole responsibility to back up any

software programs, data, or information stored on any storage media or any part

of the Equipment returned for warranty service or out-of-warranty repair.

Service Programs

Warranty features can be expanded and warranty periods extended to suit

specific customer needs. HP welcomes the opportunity to present its optional

service plans and pricing upon request.

Damage and Other Repairs

Service performed outside the scope of this warranty will be charged at the then

current time and materials rates plus shipping costs. Equipment returned for

warranty service where the problem cannot be duplicated and no hardware

failure is detected is subject to a service charge plus shipping costs.

Exclusions

This warranty specifically excludes damage to the Equipment, including but not

limited to the following:

■damage during shipment other than original shipment to customer;

■damage caused by impact with other objects, drops or falls including, but

not limited to, broken display glass, hard drive sector damage or read/write

head damage, or physical breakaway of internal components;

■damage caused by liquid intrusion into the inside of the Equipment as a

result of case fracture or entry through an external port or door;

■damage caused by products not supplied by HP or failures which result

from alterations, modifications or foreign objects;

■damage caused by the use of the Equipment for purposes other than those

for which it was designed;

■damage caused by any other abuse, misuse, neglect, accident, negligence,

mishandling or misapplication;

■damage from improper maintenance; or

■damage attributable to acts of God.

In no event shall HP be liable, whether in contract, negligence, tort, or on any

other basis, for cover or for incidental, consequential or exemplary damages

arising out of or in connection with the sale, services, maintenance, use,

performance, failure, or interruption in the operation of the Equipment, services,

hardware or software, even if HP is advised of the possibility of such damages.

Warranty Disclaimer

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,

WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT

LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED

WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE

OF DEALING OR USAGE OF TRADE.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS

WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER THIS

LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF

THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF

REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS

THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE

FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF

THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR

SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL

DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD

PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE

SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR

AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT

LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS

LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY

ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE

EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED

REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH

DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT

APPLY TO CLAIMS FOR PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.

YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM

STATE TO STATE OR FROM COUNTRY TO COUNTRY. YOU ARE

ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS

FOR A FULL DETERMINATION OF YOUR RIGHTS.

HP Limited Warranty

HP’s entire liability and the customer’s exclusive remedy for any Equipment

that fails to comply with this warranty shall be, at HP’s option and expense:

(i) to repair the non-conforming Equipment, or (ii) to provide an equivalent

replacement. Customer is responsible for returning the non-conforming

Equipment, properly packaged, to the HP designated Service Center during the

Warranty Period. HP is responsible for shipping costs of Equipment serviced

under warranty. Customer agrees to furnish HP reasonable access to Equipment.

The Warranty Period is not extended as a result of upgrading the Equipment. To

receive warranty service, the customer must promptly notify HP of the warranty

claim prior to expiration of the Warranty Period. This warranty is not

transferable and applies only to the original end-user and the original

Equipment.

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