HP Compaq nc6220 Manual

Maintenance and Service

Guide

HP Compaq nc6220 and nc6230

Notebook PC

Document Part Number: 371035-002

October 2005

This guide is a troubleshooting reference used for maintaining

and servicing the computer. It provides comprehensive

information on identifying computer features, components, and

spare parts; troubleshooting computer problems; and performing

computer disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft

Corporation. Intel, Celeron, and Pentium are trademarks or registered

trademarks of Intel Corporation or its subsidiaries in the United States and

other countries. Bluetooth is a trademark owned by its proprietor and used

by Hewlett-Packard Company under license. SD Logo is a trademark of its

proprietor.

The information contained herein is subject to change without notice. The

only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing

herein should be construed as constituting an additional warranty. HP shall

not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide

HP Compaq nc6220 and nc6230 Notebook PC

Second Edition October 2005

First Edition February 2005

Document Part Number: 371035-002

Maintenance and Service Guide iii

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting from the Main Menu . . . . . . . . . . . . . . . . . 2–2

Selecting from the Security Menu . . . . . . . . . . . . . . 2–3

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–4

Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–4

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5

3 Software Update and Recovery

3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Accessing Computer Information . . . . . . . . . . . . . . . 3–2

Obtaining the Support Software CD . . . . . . . . . . . . . 3–3

Software Updates and the HP Web Site . . . . . . . . . . 3–3

iv Maintenance and Service Guide

Contents

3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Safeguarding Your Data . . . . . . . . . . . . . . . . . . . . . . 3–7

Using Altiris Local Recovery . . . . . . . . . . . . . . . . . . 3–7

Using System Restore Points . . . . . . . . . . . . . . . . . . 3–8

Reinstalling Applications . . . . . . . . . . . . . . . . . . . . . 3–9

Repairing the Operating System . . . . . . . . . . . . . . . 3–10

Reinstalling the Operating System . . . . . . . . . . . . . 3–12

Reinstalling Device Drivers and Other Software . . 3–14

4 Illustrated Parts Catalog

4.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Computer Major Components. . . . . . . . . . . . . . . . . . 4–2

4.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4–12

4.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4–14

4.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4–16

4.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4–17

4.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 4–20

5 Removal and Replacement Preliminaries

5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 5–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.3 Preventing Damage to Removable Drives . . . . . . . . 5–3

5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5–4

5.5 Packaging and Transporting Precautions . . . . . . . . . 5–5

5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5–6

5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5–7

Contents

Maintenance and Service Guide v

6 Removal and Replacement Procedures

6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3

6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–5

6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

6.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12

6.7 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 6–13

6.8 External Memory Module . . . . . . . . . . . . . . . . . . . . 6–14

6.9 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16

6.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20

6.11 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22

6.12 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . 6–23

6.13 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24

6.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25

6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28

6.16 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30

6.17 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–31

6.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–33

6.19 Mini PCI Communications Module . . . . . . . . . . . 6–35

6.20 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–37

6.21 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–40

6.22 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–44

6.23 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–46

6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–50

vi Maintenance and Service Guide

Contents

7 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

D Display Component Recycling

Index

Maintenance and Service Guide 1–1

Product Description

The HP Compaq nc6220 and nc6230 Notebook PCs offer

advanced modularity, Intel® Pentium® M and Celeron® M

processors, and extensive multimedia support.

HP Compaq nc6220 and nc6230 Notebook PCs

1–2 Maintenance and Service Guide

Product Description

1.1 Features

■The following processors are available, varying by

computer model:

❏Intel Pentium M 770 (2.13-GHz)

❏Intel Pentium M 760 (2.00-GHz)

❏Intel Pentium M 750 (1.86-GHz)

❏Intel Pentium M 740 (1.73-GHz)

❏Intel Pentium M 730 (1.60-GHz)

❏Intel Celeron M 1.50-GHz

■The following displays are available, varying by

computer model:

❏14.1-inch, SXGA, TFT (1400 × 1050) with over

16.8 million colors

❏14.1-inch, XGA, TFT (1280 × 800) with over 16.8 million

colors

■The following high-capacity hard drives are available,

varying by computer model:

❏60-GB (7200-rpm)

❏80-GB, 60-GB, 40-GB (5400-rpm)

■256-MB DDR2 synchronous DRAM (SDRAM) at 400 and

533 MHz, expandable to 2.0 GB

■Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by computer model

■Full-size Windows keyboard with embedded numeric keypad

■TouchPad pointing device, including a dedicated vertical

scroll region

■Integrated 10Base-T/100Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■Integrated high-speed 56K modem with RJ-11 jack

■Integrated wireless support for Mini PCI IEEE 802.11a/b/g or

802.11b/g WLAN device

Product Description

Maintenance and Service Guide 1–3

■Support for one Type I or Type II PC Card slot, with support

for both 32-bit (CardBus) and 16-bit PC Cards, varying by

computer model

■External 65-watt AC adapter with 3-wire power cord, varying

by computer model

■6-cell Li-Ion battery pack

■Stereo speakers

■Volume up, volume mute, and volume down buttons

■Support for the following optical drives:

❏DVD-ROM Drive

❏DVD+RW/R and CD-RW Combo Drive

❏DVD/CD-RW Combo Drive

■Connectors:

❏Audio-out (headphone)

❏Audio-in (microphone)

❏Universal Serial Bus (USB) v. 2.0 (3 ports)

❏Power

❏External monitor

❏RJ-11 (modem)

❏RJ-45 (network)

❏IEEE 1394

❏Travel battery

❏SD Memory Card slot

❏Smart card reader

❏Infrared

❏Parallel port

❏S-Video-out

❏Docking connector

1–4 Maintenance and Service Guide

Product Description

1.2 Resetting the Computer

If the computer you are servicing has an unknown password,

follow these steps to clear the password. These steps also

clear CMOS:

1. Prepare the computer for disassembly (refer to Section 6.3,

“Preparing the Computer for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 6.24, “System Board,” for more information on

removing and replacing the RTC battery).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any

battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

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