HP Compaq NC4000 Manual

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Maintenance and Service

Guide

HP Compaq Notebook nc4000 Series

Document Part Number: 310030-001

May 2003

This troubleshooting reference is used for maintaining and

servicing the notebook. The guide provides comprehensive

information on identifying notebook features, components, and

spare parts, troubleshooting notebook problems, and performing

notebook disassembly procedures.

Microsoft and Windows are trademarks of Microsoft Corporation in the

U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks

of Intel Corporation in the U.S. and/or other countries. SD Logo is a

trademark.

The information contained herein is subject to change without notice. The

only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing

herein should be construed as constituting an additional warranty. HP shall

not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide

HP Compaq Notebook nc4000 Series

First Edition May 2003

Document Part Number: 310030-001

Maintenance and Service Guide iii

Contents

1 Product Description

1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–9

1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–18

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Diagnostics for Window. . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Configuration

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10

iv Maintenance and Service Guide

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–8

3.4 Port Replicators and Mass Storage Devices . . . . . . 3–10

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9

5.6 Mini PCI Communications Board. . . . . . . . . . . . . . 5–10

5.7 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.8 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.9 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

Contents

Maintenance and Service Guide v

5.10 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.14 Bluetooth Wireless Device. . . . . . . . . . . . . . . . . . . 5–36

5.15 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–37

5.16 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.17 Speaker/Microphone . . . . . . . . . . . . . . . . . . . . . . . 5–41

5.18 Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43

5.20 Modem Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

Maintenance and Service Guide 1–1

Product Description

The HP Compaq Notebook nc4000 Series of personal notebooks

offer advanced modularity, Intel Mobile Pentium-M processors

with 64-bit architecture, industry-leading Accelerated Graphics

Port (AGP) implementation, and extensive multimedia support.

HP Compaq Notebook nc4000 Series

1–2 Maintenance and Service Guide

Product Description

1.1 Models

Notebook models are shown in Tables 1-1 and 1-2.

Table 1-1

HP Compaq Notebook nc4000 Model Naming Conventions

Key

Cnc4000 P 160 X2 60 0 C/C 51 O XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

C = Compaq nc4000 = nc4000

2 Processor type P = Intel Pentium-M

3 Processor speed 160 = 1.6 GHz

150 = 1.5 GHz

140 = 1.4 GHz

130 = 1.3 GHz

4Displaytype/

size/resolution

X = XGA (1024 × 768) 2 = 12.x in

5 Hard drive size 60 = 60 GB

40 = 40 GB

30 = 30 GB

6 Optical drive

designator

N = None

7 Integrated

communication/

wireless device

G = Combination

modem and

GB NIC

M = Modem

N = None

d = 802.11a/b/g

c = 802.11b/g

j = 802.11b/g +

Bluetooth

m = 802.11a/b/g +

Bluetooth

N = none

p = Bluetooth

8 RAM 51 = 512 MB 25 = 256 MB

9 Operating system 2 = Windows 2000 O = Windows XP Pro

10 SKU#

Product Description

Maintenance and Service Guide 1–3

Table 1-2

HP Compaq Notebook nc4000 Models

All HP Compaq Notebook nc4000 models use configuration code LN5Z and

feature:

■Dual point pointing device (TouchPad and pointing stick)

■6-cell, 4.0 wH lithium ion (Li ion) battery pack

■3-year warranty on parts and labor

Cnc4000 P 160 X2 40 N G/d 51 O

French Canada DG987A ABC United States DG987A ABA

Cnc4000 P 160 X2 40 N G/d 51 2

French Canada DG988A ABC United States DG988A ABA

Cnc4000 P 150 X2 60 N G/m 51 O

Asia Pacific

France

Italy

DG994A UUF

DG994A ABF

DG994A ABz

Japan

United States

DG994A ABE

DG994A ABA

Cnc4000 P 150 X2 40 N G/j 51 O

Belgium

Denmark

Europe

France

Germany

Greece

Italy

DG991A UUG

DG991A ABY

DG991A ABB

DG991A ABF

DG991A ABD

DG991A AB7

DG991A ABZ

The Netherlands

Norway

Portugal

Spain

Sweden/Finland

Switzerland

United Kingdom

DG991A ABH

DG991A ABN

DG991A AB9

DG991AABE

DG991A AK8

DG991A UUZ

DG991A ABU

Cnc4000 P 150 X2 40 N G/j 51 2

Belgium

Denmark

Europe

France

Germany

Greece

Italy

DG992A UUG

DG992A ABY

DG992A ABB

DG992A ABF

DG992A ABD

DG992A AB7

DG992A ABZ

The Netherlands

Norway

Portugal

Spain

Sweden/Finland

Switzerland

United Kingdom

DG992A ABH

DG992A ABN

DG992A AB9

DG992AABE

DG992A AK8

DG992A UUZ

DG992A ABU

1–4 Maintenance and Service Guide

Product Description

Cnc4000 P 150 X2 40 N G/c 25 O

Asia Pacific

France

Germany

Italy

DG993A UUF

DG993A ABF

DG993A ABD

DG993A ABZ

Japan

Spain

United States

DG993A ABJ

DG993A ABE

DG993A ABA

Cnc4000 P 140 X2 40 N G/N 25 O

Asia Pacific

Australia

Belgium

Brazil

Czech Republic

Denmark

Europe

France

French Canada

Germany

Greece

Hong Kong

Hungary

Iceland

India

Israel

Italy

Japan

Japan (English)

Korea

DG244A UUF

DG244A ABG

DG244A UUG

DG244A AC4

DG244A AKB

DG244A ABY

DG244A ABB

DG244A ABF

DG244A ABC

DG244A ABD

DG244A AB7

DG244A AB5

DG244A AKC

DG244A A2M

DG244A ACJ

DG244A ABT

DG244A ABZ

DG244A ABK

DG244A ACF

DG244A AB1

Latin America

The Netherlands

Norway

People’s

Republic

of China

Poland

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Ta i w a n

Thailand

Tu r k ey

United Kingdom

United States

DG244A ABM

DG244A ABH

DG244A ABN

DG244A AB2

DG244A AKD

DG244A AB9

DG244A ACB

DG244A ABV

DG244A AKN

DG244A ABE

DG244A AK8

DG244A UUZ

DG244A AB0

DG244A AKL

DG244A AB8

DG244A ABU

DG244A ABA

Table 1-2

HP Compaq Notebook nc4000 Models

(Continued)

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