HP 17 Manual
HP 17 Laptop PC
Maintenance and Service Guide
© Copyright 2018 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: September 2018
First Edition: April 2018
Document Part Number: L19677-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 6
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button, vent, and speakers ............................................................................................................... 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Cables ................................................................................................................................................................... 20
Display assembly subcomponents ...................................................................................................................... 21
Mass storage devices ........................................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 26
Tools required ...................................................................................................................................................... 26
Service considerations ......................................................................................................................................... 26
Plastic parts ....................................................................................................................................... 26
Cables and connectors ...................................................................................................................... 27
Drive handling ................................................................................................................................... 27
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 29
Workstation guidelines ................................................................................................... 29
Equipment guidelines ..................................................................................................... 30
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31
Component replacement procedures .................................................................................................................. 31
vii
Optical drive ....................................................................................................................................... 32
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35
Component replacement procedures .................................................................................................................. 35
Bottom cover ..................................................................................................................................... 36
Battery ............................................................................................................................................... 38
Memory .............................................................................................................................................. 40
Hard drive .......................................................................................................................................... 42
Optane memory module ................................................................................................................... 44
Solid-state drive ................................................................................................................................ 45
Solid-state drive bracket and connector board ................................................................................ 46
WLAN module .................................................................................................................................... 47
System board hook ........................................................................................................................... 48
USB board .......................................................................................................................................... 49
Optical drive board ............................................................................................................................ 50
TouchPad button board ..................................................................................................................... 51
TouchPad module .............................................................................................................................. 52
Power connector cable (DC-in) .......................................................................................................... 54
Fan ..................................................................................................................................................... 55
Heat sink assembly ........................................................................................................................... 56
System board .................................................................................................................................... 60
Speakers ............................................................................................................................................ 64
Display assembly ............................................................................................................................... 65
Top cover with keyboard ................................................................................................................... 74
7 Using Setup Utility (BIOS) ............................................................................................................................. 75
Starting Setup Utility (BIOS) ................................................................................................................................ 75
Updating Setup Utility (BIOS) .............................................................................................................................. 75
Determining the BIOS version ........................................................................................................... 75
Downloading a BIOS update .............................................................................................................. 76
8 Using HP PC Hardware Diagnostics ................................................................................................................ 77
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 77
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 77
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 78
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 78
Installing HP PC Hardware Diagnostics Windows ............................................................................. 78
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 78
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 79
viii
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 79
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 79
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 79
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 80
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 80
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 80
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 80
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 80
9 Backing up, restoring, and recovering ........................................................................................................... 82
Backing up information and creating recovery media ........................................................................................ 82
Using Windows tools ......................................................................................................................... 82
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 82
Restoring and recovery ........................................................................................................................................ 83
Restoring, resetting, and refreshing using Windows tools .............................................................. 83
Recovering using HP Recovery media ............................................................................................... 83
Changing the computer boot order ................................................................................................... 83
10 Specications ............................................................................................................................................ 84
Computer specications ...................................................................................................................................... 84
43.9-cm (17.3-in) display specications ............................................................................................................. 85
M.2 SATA solid-state drive specications ............................................................................................................ 85
M.2 PCIe solid-state drive specications ............................................................................................................ 86
Hard drive specications ..................................................................................................................................... 87
11 Power cord set requirements ...................................................................................................................... 88
Requirements for all countries ............................................................................................................................ 88
Requirements for specic countries and regions ................................................................................................ 88
12 Recycling .................................................................................................................................................. 90
Index ............................................................................................................................................................. 91
ix
x
Tabla de contenidos
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