HP VR Backpack G2 Manual

Maintenance and Service Guide

HP VR Backpack G2 PC

L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel and Core are trademarks of Intel

Corporation or its subsidiaries in the U.S.

and/or other countries. Microsoft and Windows

are either registered trademarks or trademarks

of Microsoft Corporation in the United States

and/or other countries. NVIDIA and GeForce are

trademarks and/or registered trademarks of

NVIDIA Corporation in the U.S. and other

countries. AMD is a trademark of Advanced

Micro Devices, Inc. DisplayPort is a trademark

owned by the Video Electronics Standards

Association (VESA) in the United States and

other countries. Miracast is a trademark of the

Wi-Fi Alliance.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: May 2019

Document Part Number: L62069-001

Product notice

This maintenance guide describes features that

are common to most models. Some features

may not be available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers

and/or software to take full advantage of

Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Product features ........................................................................................................................................... 3

Standard conguration features ........................................................................................................................... 3

Top components .................................................................................................................................................... 3

Right (side) components ........................................................................................................................................ 4

Bottom ................................................................................................................................................................... 4

3 Illustrated parts catalog ................................................................................................................................ 5

Computer major components ................................................................................................................................ 5

Miscellaneous parts ............................................................................................................................................... 7

4 Removal and replacement procedures preliminary requirements ...................................................................... 9

Tools required ........................................................................................................................................................ 9

Service considerations ........................................................................................................................................... 9

Plastic parts ......................................................................................................................................... 9

Cables and connectors ........................................................................................................................ 9

Drive handling ................................................................................................................................... 10

Workstation guidelines ..................................................................................................................... 10

Electrostatic discharge information .................................................................................................................... 10

Generating static electricity .............................................................................................................. 11

Preventing electrostatic damage to equipment ............................................................................... 11

Personal grounding methods and equipment .................................................................................. 12

Grounding the work area ................................................................................................................... 12

Recommended materials and equipment ........................................................................................ 12

Packaging and transporting guidelines .............................................................................................................. 13

5 Removal and replacement procedures ........................................................................................................... 14

Component replacement procedures .................................................................................................................. 14

Preparation for disassembly ............................................................................................................. 14

Top cover ........................................................................................................................................... 14

Fans ................................................................................................................................................... 16

Solid state drive ................................................................................................................................. 18

Memory modules ............................................................................................................................... 19

WLAN antenna ................................................................................................................................... 21

WLAN module .................................................................................................................................... 22

RTC battery ........................................................................................................................................ 23

Battery ............................................................................................................................................... 24

Heat sink ............................................................................................................................................ 26

Power button board .......................................................................................................................... 27

Battery connector and cable assembly ............................................................................................. 29

System board .................................................................................................................................... 30

Power connector (DC-out) for VR headset ........................................................................................ 33

Power connector (DC-in) and cable ................................................................................................... 35

6 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 36

7 Computer Setup (BIOS) and TPM .................................................................................................................... 38

Using Computer Setup ......................................................................................................................................... 38

Starting Computer Setup .................................................................................................................. 38

Navigating and selecting in Computer Setup ................................................................................... 38

Restoring factory settings in Computer Setup ................................................................................. 38

Updating the BIOS ............................................................................................................................. 39

Determining the BIOS version ......................................................................................... 39

Downloading a BIOS update ........................................................................................... 39

Changing the boot order using the f9 prompt .................................................................................. 40

TPM BIOS settings (select products only) ........................................................................................................... 40

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 41

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 41

9 Backing up, restoring, and recovering ........................................................................................................... 43

Creating recovery media and backups ................................................................................................................ 43

Using HP Recovery media (select products only) ............................................................................. 43

Using Windows tools ......................................................................................................................... 44

Using the HP Cloud Recovery Download Tool (select products only) ............................................... 45

Restore and recovery ........................................................................................................................................... 45

Recovering using HP Recovery Manager ........................................................................................... 45

What you need to know before you get started ............................................................. 45

Using the HP Recovery partition (select products only) ................................................. 46

Using HP Recovery media to recover .............................................................................. 47

Changing the computer boot order ................................................................................ 47

Removing the HP Recovery partition (select products only) ......................................... 47

10 Specications ............................................................................................................................................ 48

11 Power cord set requirements ...................................................................................................................... 49

General requirements .......................................................................................................................................... 49

Japanese power cord requirements .................................................................................................................... 49

Country-specic requirements ............................................................................................................................ 50

12 Statement of memory volatility .................................................................................................................. 51

Nonvolatile memory usage ................................................................................................................................. 53

Questions and answers ....................................................................................................................................... 55

13 Recycling .................................................................................................................................................. 57

Index ............................................................................................................................................................. 58

vii

viii

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP VR Backpack G2 PC

Processor 8th-generation Intel® Core™ i7-8850H, 2.6 GHz, turbo up to 4.3 GHz, 6 cores, 9 MB SmartCache, L3,

45 W; Intel UHD Graphics 630

Chipset Intel CNL QM370

Graphics NVIDIA® GeForce® RTX 2080 N18E-G3 Graphic Controller

Memory Two memory module slots

DDR4-2666 dual channel support

Supports up to 32 GB of system RAM in the following congurations:

●32 GB

●16 GB

Primary storage Solid-state drives (M.2, PCIe, NVMe, 2280, TLC)

1 TB

512 GB

256 GB

Audio DTS Headphone X

Ethernet Integrated 10/100/1000 NIC (Intel I219LM (VPro) GbE PCIe)

Wireless networking Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2

Intel 9260 802.11ac 2 × 2 + Bluetooth 5.0 (non-vPro)

Compatible with Miracast® devices

Ports USB 3.1 Type-A (4)

USB 3.1 Type-C (Thunderbolt), power delivery 15 W

Mini DisplayPort™ 1.3 (2)

RJ-45 (network) connector

Audio-out (headphone)/audio-in (microphone) combo jack

Power input connector

Docking connector

Power requirements Battery

4 cell, 36 Wh

AC adapter

330 W Smart PFC, non-slim barrel, 7.4 mm straight

Table 1-1 Product components and their descriptions (continued)

Category Description

180 W Smart PFC, non-slim barrel, 7.4 mm straight

Power cord

1.5 m (C13)

Operating system Windows® 10 Pro 64

2 Chapter 1 Product description

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