HP Brio 8000 Manual

English

Getting Support

Includes HP Software and Hardware Warranties, and HP Software License Agreement

ussegs.bk : usecovr.fb4 Page i Monday, June 16, 1997 2:02 PM

Notice

The information contained in this document is subject to change

without notice.

Hewlett-Packard makes no warranty of any kind with regard to this

material, including, but not limited to, the implied warranties of

merchantability and fitness for a particular purpose. Hewlett-Packard

shall not be liable for errors contained herein or for incidental or

consequential damages in connection with the furnishing,

performance, or use of this material.

This document contains proprietary information that is protected by

photocopied, reproduced, or translated into another language without

the prior written consent of Hewlett-Packard Company.

Please read and agree with the HP Software License Agreement prior

to the use of any software provided by Hewlett-Packard. For warranty

information, refer to the HP Hardware Warranty and HP Software

Warranty.

Hewlett-Packard France

Grenoble Personal Computer Division

Technical Marketing

38053 Grenoble Cedex 9

France

1997 Hewlett-Packard Company

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Getting Support

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About This Book

iv English

About This Book

This book provides support information for your computer. In addition,

it also provides other important information such as safety

instructions, the software license agreement and product warranty

information.

The book is divided into sections covering the following topics:

•Safety Information

•What to Do First

•Where to Get Help

•Getting Telephone Assistance

•Recycling Your Computer

•Technical Characteristics

•Regulatory, Warranty and Software License Agreement Information

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English v

Trademark Acknowledgement

CompuServe™ is a trademark of CompuServe, Inc.

Microsoft®, MS-DOS® and Windows® are U.S. registered trademarks

of Microsoft Corporation.

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Important Safety Information

vi English

Important Safety Information

It is important that you read the following safety information before

you set up and use your computer.

General Safety Information

If you are in any doubt about whether you can lift the equipment safely,

do not try to move it without help.

Always connect the computer equipment to a grounded electrical wall

outlet. Always use a power cord with properly grounded plugs, such as

the one provided with your equipment, or one in compliance with your

country’s regulations. You can disconnect the computer from the power

supply by removing the power cord from the electrical outlet. This

means that the computer must be located close to an easily accessible

electrical outlet.

Check that the correct voltage is selected for your country (the voltage

is set during manufacturing and should already be correct).

Never remove the computer’s cover without first removing the power

cord and any connection to a telecommunications network. Always

replace the cover before switching on the computer.

To avoid electric shock, do not open the power supply unit. There are

no user-serviceable parts inside.

Safety Information for Computers with a CD-ROM

To avoid electric shock and harm to your eyes by laser light from a CD-

ROM drive, do not open the CD-ROM drive enclosure. The drive should

be serviced by qualified personnel only. Do not attempt to make any

adjustment to the unit. The HP PC is a Class 1 laser product. Refer to

the label on the CD-ROM drive for power and wavelength

requirements.

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English vii

Important Safety Information

Safety Information for Communications and Multimedia Models

Before connecting the headphones or speakers, always turn the volume

down to avoid discomfort from unexpected noise or static. Listening to

loud sounds for prolonged periods of time may permanently damage

your hearing. Before putting on the headphones, place them around

your neck and turn the volume down. Then, put on the headphones

and slowly increase the volume by using the Audio Mixer Applet or the

enhanced keyboard until you find a comfortable listening level, where

the sound is clear, without being too loud. When you can hear

comfortably and clearly, without distortion, leave the volume control in

that position.

Do not attempt to connect this product to the telephone line

during a lightning storm.

Never install telephone jacks in wet locations unless the telephone line

has been disconnected at the network interface.

Never touch uninsulated telephone wires or terminals unless the

telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Avoid using a telephone (other than a cordless type) during a lightning

storm. There may be a risk from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Never touch or remove the communications card without first

removing the connection to the telephone network.

Analog Telephone Line

To use the HP communication card, you must have an analog telephone

line. If you are not sure if you have an analog telephone line or digital

line, have it verified by the person in charge of your telephone system

before you install the modem.

Caution The modem will be damaged if you use a digital telephone line.

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Important Safety Information

viii English

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Contents

English ix

About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Trademark Acknowledgement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

General Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Safety Information for Computers with a CD-ROM . . . . . . . . . . . . . . . . . vi

Safety Information for Communications and Multimedia Models . . . . . . vii

Analog Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

1 What to Do First

What to Do First. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

HP- Authorized Support Representative or Reseller . . . . . . . . . . . . . . . . . 2

Making a Note of Your Computer Configuration. . . . . . . . . . . . . . . . . 3

Registering Your Computer (North America and Europe). . . . . . . . . 5

2 Where to Get Help

Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

If You Have Problems and Your Computer Is Running. . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

If You Have Problems and Your Computer Is Not Running . . . . . . . . . . . . 9

HP PC Software Assist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

3 Getting Telephone Assistance

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xEnglish

Before You Call Hewlett-Packard. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Scope of Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Customer Support Centers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Remote Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Remote Support Limitations and Liabilities. . . . . . . . . . . . . . . . . . . . . . . 15

Contacting HP for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

HP Marketing Headquarters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 Recycling Your Computer

Recycling Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5 Technical Characteristics

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6 Regulatory and Warranty Information

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

HP Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

HP Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

HP Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

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