HIK VISION DS-7716NXI-I4/16P/4S Manual de usuario

DS-7716NXI-I4/16P/4S

DS-7732NXI-I4/16P/4S

Network Video Recorder

User Manual

DS-77xxNXI-I4/16P/4S NVR User Manual

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Hikvision USA Inc., 18639 Railroad St., City of Industry, CA 91748, USA

Hikvision Canada, 4848 rue Levy, Saint Laurent, Quebec, Canada, H4R 2P1

Telephone: +1-909-895-0400 • Toll Free in USA: +1-866-200-6690

E-Mail: sales.[email protected] • www.hikvision.com

Any and all information, including, among others, wordings, pictures, graphs are the properties of

Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”).

This user manual (hereinafter referred to be “the Manual”) cannot be reproduced, changed, translated, or

distributed, partially or wholly, by any means, without the prior written permission of Hikvision. Unless

otherwise stipulated, Hikvision does not make any warranties, guarantees or representations, express or

implied, regarding to the Manual.

About this Manual

The Manual includes instructions for using and managing the product. Pictures, charts, images and all

other information hereinafter are for description and explanation only. The information contained in the

Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the

latest version in the company Website (http://overseas.hikvision.com/en/).

Please use this user manual under the guidance of professionals.

Manual Illustrations and Features

Graphics (screen shots, product pictures, etc.) in this document are for illustrative purposes only. Your

actual product may differ in appearance. Your product might not support all features discussed in this

document.

Trademarks Acknowledgement

and other Hikvision trademarks and logos are the properties of Hikvision in various

jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE,

SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS,” WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO

WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY,

FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION,

ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL,

INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,

BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT,

EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN

RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR

OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET

SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.

SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE

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USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. HIKVISION

SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED FOR ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATTER PREVAILS.

Regulatory Information

FCC Information

Please take attention that changes or modification not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

FCC Compliance: This equipment has been tested and found to comply with the limits for a Class A digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the

user will be required to correct the interference at his own expense.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

•This device may not cause harmful interference.

•This device must accept any interference received, including interference that may cause undesired

operation.

EU Conformity Statement

This product and, if applicable, the supplied accessories too are marked with “CE” and comply

therefore with the applicable harmonized European standards listed under the EMC Directive

2014/30/EU, the LVD Directive 2014/35/EU, the RoHS Directive 2011/65/EU.

2012/19/EU (WEEE Directive): Products marked with this symbol cannot be disposed of as unsorted

municipal waste in the European Union. For proper recycling, return this product to your local

supplier upon the purchase of equivalent new equipment,or dispose of it at designated collection

points. For more information see: www.recyclethis.info

2006/66/EC (Battery Directive): This product contains a battery that cannot be disposed of as

unsorted municipal waste in the European Union. See the product documentation for specific

battery information. The battery is marked with this symbol, which may include lettering to indicate

cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a

designated collection point. For more information see: www.recyclethis.info

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.

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Hikvision North America Privacy Policy

Last Updated: December 2018

Hikvision USA Inc. and Hikvision Canada Inc. and its affiliates (collectively “HIKVISION”) provide the following

services for use in conjunction with various HIKVISION Internet-connected products (“Products”): a

HIKVISION user Website and user accounts that may be accessed at

us.hikvision.com,

ca.hikvision.com,

https://distributors-us.hikvision.com/,

https://distributors-us.hikvision.com/guestLogin.htm,

https://ezviz-rma.hikvision.com/,

https://order-na.hikvision.com,

and all associated sites connected with us.hikvision.com (the “Website”); and any services available on

the Website, Web Apps, and Mobile Apps (“Available Services”). The term “HIKVISION Services” means the

Website and Available Services.

This Privacy Policy explains how HIKVISION handles the collection, storage, and disclosure of information,

including personal information, regarding our HIKVISION Services. It also applies to any information we

collect from the operation and use of Products we sell while connected to the HIKVISION Services (the

“Products), and any other HIKVISION Service that links to this Privacy Policy.

We may modify this Privacy Policy at any time, provided certain provisions of this Privacy Policy prove to be

incomplete or outdated and further provided that these changes are reasonable for you, taking into

account your interests. If we make material changes to this Privacy Policy, we will notify you by the e-mail

address specified in your account or by means of notice on our Websites.

You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated”

above.

What Information We Collect

In order to provide HIKVISION services to you, we will ask you to provide personal information that is

necessary to provide those services to you. If you do not provide your personal information, we may not be

able to provide you with our products or services.

“Personal information” shall have the same meaning as “personal data” and shall include any information

relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who

can be identified, directly or indirectly, in particular by reference to an identification number or to one or

more factors specific to his physical, physiological, mental, economic, cultural, or social identity.

Examples of personal information include your name, telephone number, e-mail address, and physical

address.

Personal information also includes information that alone cannot directly identify you, but with other

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information we have access to can identify you such as product serial numbers, log data that

automatically records information about your visit such as your browser type, domains, page views, the

URL of the page that referred you, the URL of the page you next visit, your IP address, and page navigation,

unique device ID collected from Products and your mobile devices, data from cookies, pixel tags, and Web

beacons, video content files that do not contain personal visual identity information, the country and time

zone of the connected Product, geo-location, mobile phone carrier identification, and device software

platform and firmware information.

How We Collect and Use Your Information

Here are some examples of the personal information we may collect and how we may use it:

•When you create your account to use HIKVISION Services (“Account”), we will collect information including

your name, phone number, and e-mail and physical address. In addition, when you install and activate

Products, we will collect certain basic information via our HIKVISION Services such as your product name,

the product’s verificationcode, and serial number, which are unique to the Product connected to the

HIKVISION Services and associated with your Account.

•When you respond to our e-mails, contact our customer service, or use other customer support tools, we

collect your information to provide you with support, verify your identity with your Account profile

information, and confirm your Product.

We may also use the information we collect for the following Purpose

•send you reminders, technical notices, updates, alerts, support and administrative messages, service

bulletins, and requested information; and

•pursuant to our legitimate business interests:

˗operate, maintain, improve, and develop our HIKVISION Services and Products;

˗personalize your experience with our HIKVISION Services and Products;

˗increase the safety of our HIKVISION Services and Products – for example, for user authentication,

security protection, fraud detection, filing, and backups;

˗perform analytics and conduct customer research;

˗communicate and provide to existing customers additional information that may be of interest to

you about our products and services;

˗manage our everyday business needs such as auditing, administration of our HIKVISION Services,

forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate

reporting obligations and Terms of Service;

˗enhance other information we have about you to help us better understand you and determine

your interests; and

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˗in the context of a corporate transaction (e.g., corporate restructuring, sale or assignment of

assets, merger) and to protect our rights or property, to enforce our Terms of Service and legal

notices and for the establishment, exercise, and defense of legal claims;

with your express consent to

˗send you electronic communications in order to inform you about new products and services,

unless you choose to unsubscribe;

˗use certain non-essential cookies to better understand user behavior, in order to optimize user

experience, perfect function design, and offers for products and services from us or to provide

better services;

•meet a legal obligation, a court order or other binding decision(s); and accomplish a purpose unrelated to

those described in this Privacy Policy by first notifying you and, where required, offering you a choice as to

whether or not we may use your Personal Information in this different manner.

Cookies and Other Technologies

We also use cookies, Web beacons, pixel tags, and other technologies to keep records, store your

preferences, improve our advertising, and collect information such as log data and device data. This

allows us to better understand how you use our HIKVISION Services and Products, diagnose and

troubleshoot any problems you have, and otherwise administer and improve our HIKVISION Services and

Products. For more information about cookies, please refer to our Use of Cookies (https://order-

na.hikvision.com/helpCenter/useOfCookies).

How We Share Your Information

HIKVISION may disclose personal information to cloud service provider, network service provider, and other

service providers on the basis of non-disclosure agreements.

The following are the limited situations where we may share personal information:

•We share your personal information with HIKVISION affiliates, who are required to use that information in

accordance with the purposes described in this Privacy Policy.

•We use service providers, vendors, technicians, and other third-parties to help us process, store, and

protect some of your data and otherwise help us administer our Products and HIKVISION Services

effectively, provide a better user experience, process your purchases, and increase the quality of our

Products and HIKVISION Services. These third-parties are forbidden from using your personal information

for non-HIKVISION purposes and are required to protect your information in accordance with this Privacy

Policy and applicable laws.

•We may provide information to third-parties if we believe in good faith that we are required by mandatory

law to do so. For example, to comply with legal orders and government requests; response to a subpoena,

or similar legal process, including to law enforcement agencies, regulators, and courts; to protect the

interests of our customers and users of the HIKVISION Service; to respond to claims that any content

posted or displayed using the HIKVISION Service violates the rights of third parties; in an emergency protect

the health and safety of users of the HIKVISION Service or the general public; or to enforce compliance with

our Terms of Service.

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•If HIKVISION and/or all or part of our assets are ever sold or transferred, your personal information may be

among the items sold or transferred. Under such circumstance, we will notify you by the e-mail address

specified in your account or by means of notice on us.hikvision.com and associated Websites of (i) the

identity and contact information of the purchaser or transferee, (ii) your right to revoke your consent to

the provision of personal information, and (iii) the means by which you may revoke such consent.

•We share information to protect our own legitimate business interests when we believe in good faith that

we are required or permitted by law to do so. For example, we may share your personal information as

needed to support auditing, compliance, and corporate governance functions; to combat fraud or criminal

activity; to protect our rights or those of our affiliates and users; or as part of legal proceedings affecting

HIKVISION.

We may also disclose non-personal information (for example, aggregated or anonymized data) publicly or

with third-parties, provided those data have been rendered anonymous in such a way that the data

subject is no longer identifiable. For example, we may share non-personal information:

•for the same reasons we might share Personal information;

•to better understand how our customers interact with our HIKVISION Services and Products, in order to

optimize your experience, improve our products, or provide better services;

•for our own research and data analytics; or

•to our vendors for their own analysis and research.

Securing Your Personal Information

HIKVISION has implemented commercially reasonable administrative, technical, and physical security

controls that are designed to safeguard personal information. We also conduct periodic reviews and

assessments of the effectiveness of our security controls.

Notwithstanding the above, no method of transmission over the Internet, or method of electronic storage,

is 100% secure. Therefore, HIKVISION cannot guarantee that your personalinformation is under absolute

security with the existing security technology. If you have any questions about the security of our

HIKVISION Services, you can contact us at the contact information below in Contact Us.

Accessing, Correcting, and Retention of Your Personal Information

HIKVISION generally stores your personal information on HIKVISION’s servers, which is established upon

Amazon Servers, until you delete or edit it, or for as long as you remain a HIKVISION customer in order to

provide you with the most relevant offers.

Keeping your personal information current helps ensure that we provide you with the most relevant offers.

You can access, update, or delete your personal information via your Account profile. We are ready to

assist you in managing your subscriptions, deactivating your account, and removing your active profile

and data. Your personal information might not be immediately deleted, as we are required to retain

records relating to previous purchases through our HIKVISION Services for financial reporting and

compliance reasons pursuant to applicable laws. In addition, because of the way we maintain certain

services, after you delete certain information, we may temporarily retain backup copies of such

information before it is permanently deleted.

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We will retain your personal information for the period necessary to fulfill the purpose outlined in this

If you are located in the European Union, subject to limitations in applicable law, you have certain rights in

respect to your personal information such as a right of access, rectification, restriction, opposition, and

portability. In order to exercise your rights please contact us at the contact information below in Contact

Us. You also have the right to withdraw your consent at all times, free of charge. You can do this by opting

out from direct marketing and by rejecting the use of cookies through your browser settings. If you have

concerns about how we handle your personal information, you have the right to lodge a complaint with

the data protection authority in your country of residence.

Social Community Features and Social Networks

Social Community Features

Our HIKVISION Services may allow you to publicly post or share information, communicate with others, or

otherwise make information accessible to others. Prior to doing so, please read our Terms of Service

carefully. All the information you post, share, or communicate may be accessible to anyone with Internet

access, and any personal information you include may be read, collected, and used by others.

Social Networks

You have the option to link social networks such as Facebook to your Account. You will be able to post

HIKVISION activity to your social network. By proceeding through any of the above steps, you grant HIKVISION

permission to access elements of your social network profile information that you have made available to

be shared and to use it in accordance with the social network’s terms of use and this Privacy Policy.

Links to Other Websites

We may permit others to link to the HIKVISION services or to post a link to their Website. We do not endorse

these Websites and are not responsible for other Websites or their privacy practices. Please read their

privacy policies before submitting information.

Your Choices

We think that you benefit from a more personalized experience when we know more about you and your

preferences. However, you can limit the information you provide to HIKVISION as well as the

communications you receive from HIKVISION through your Account preferences.

Commercial E-mails

You will receive commercial e-mails from us only if you have granted prior express consent or if sending

those e-mails is otherwise permitted, in accordance with applicable laws.

You may choose not to receive commercial e-mails from us by following the instructions contained in any of

the commercial e-mails we send or by logging into your Account and adjusting your e-mail preferences.

Please note that even if you unsubscribe from commercial e-mail messages, we may still e-mail you non-

commercial e-mails related to your Account on the HIKVISION Services.

Device Data

You may manage how your mobile device and mobile browser share certain device data with HIKVISION by

adjusting the privacy and security settings on your mobile device. Please refer to instructions provided by

your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

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Children’s Privacy

HIKVISION does not intend that any portion of its HIKVISION Services will be accessed or used by children

under the age of 18, or equivalent minimum age in the relevant jurisdiction and such use is prohibited. Our

HIKVISION Services are designed and intended for adults. By using the HIKVISION Services, you represent

that you are at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction and

understand that you must be at least 18 years old, or above the equivalent minimum age in the relevant

jurisdiction in order to create an account and purchase the goods or services advertised through our

HIKVISION Services. If we obtain actual knowledge that an account is associated with a registered user

who is under the age of 18 years old, or equivalent minimum age in the relevant jurisdiction, we will

promptly delete information associated with that account. If you are a parent or guardian of a child under

the age of 18, or equivalent minimum age in the relevant jurisdiction and believe he or she has disclosed

personal information to us please contact us at the contact information below in Contact Us. A parent or

guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction may review

and request deletion of such child’s personal information as well as prohibit the use thereof.

Global Operations

We transfer and process your information globally both in our own facilities and with service providers, or

partners, regardless of where you use our Services. The laws, regulations, and standards of the country in

which your information is stored or processed may be different from those of your own country.

California Privacy Rights:

Pursuant to Section 1798.83 of the California Civil Code, residents of California

can obtain certain information about the types of personal information that companies with whom they

have an established business relationship have shared with third parties for direct marketing purposes

during the proceeding calendar year. In particular, the law provides that companies must inform

consumers about the categories of personal information that have been shared with third parties, the

names and addresses of those third parties, and examples of the types of services or products marketed

by those third parties. To request a copy of the information disclosure provided by HIKVISION pursuant to

Section 1798.83 of the California Civil Code, please contact us at the contact information below in Contact

Us. Please allow 30 days for a response.

Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy.

You can always reach us through the below contact information:

•A&E Program: aepartners.usa@hikvision.com

•Cybersecurity: security.usa@hikvision.com

•Dealer Partner Program: partners.usa@hikvision.com

•Marketing: marketing.usa@hikvision.com

•OEM/ODM: oem.usa@hikvision.com

•Sales: inside.usa@hikvision.com

•Technical Support: techsupport.usa@hikvision.com

•Canadian Technical Support: techsupport.ca@hikvision.com

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•Need Help with This Product/Product Detail feature: inside.usa@hikvision.com

•A&E partner inquiries (user registration, new project support, etc.): aepartners.usa@hikvision.com

•HDP partner inquiries (user registration, new partner registration, etc.): partners.usa@hikvision.com

•US Hikcentral Trial Version Request: sales.usa@hikvision.com

•Canada Hikcentral Trial Version Request: sales.canada@hikvision.com

•Hikvision Robotics Division: robotics.USA@hikvision.com

•Hikvision OEM/ODM Division: OEMODM.usa@hikvision.com

•A&E partner registrations: sarkis.timourian@hikvision.com

•RMA: rma.usa@hikvision.com

•Customer Service: csr.usa@hikvision.com

•Careers: hr.usa@hikvision.com

•Hikvision B2B Portal: b2b.usa@hikvision.com

Please provide: (i) your name (or nickname), your country or region of residence and your preferred method

of contact; and (ii) the details of your request or comment along with any corresponding Website links.

Mandatory Electrical Requirements

Hikvision requires the following conditions and equipment for all of its electronic equipment:

•Grounding

Ensure good conductivity for all ground paths; examine ground path contact surfaces for defects, dirt,

corrosion, or non-conductive coatings that may impede conductivity. Repair or clean contact surfaces

as necessary to assure good metal-to-metal contact. Ensure fasteners are properly installed and

tightened.

•Electrical Wiring

Ensure your outlets are properly wired. They can be checked with an electrical outlet tester.

•Surge Suppressor (Required)

Hikvision is not responsible for any damage to equipment caused by power spikes in the electrical

power grid. Use of a surge suppressor meeting the following specifications is mandatory for all

Hikvision electronic equipment:

˗Specifications

>Listed by Underwriter’s Laboratories, meeting the UL 1449 Voltage Protection Rating (VPR)

>Minimum protection of 1,000 joules or higher

>Clamping voltage of 400 V or less

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