Higher Ground SATPAQ Hoja de información del producto

SATPAQ USER

REFERENCE GUIDE

V1.3 4-24-2020

Contents 
Getting Started.................................................................................................................................................1 
The Basics....................................................................................................................................................1 
Opening SpaceLinq the First Time................................................................................................................1 
To Send Your First Message ........................................................................................................................2 
Registering Your SatPaq ..............................................................................................................................2 
SpaceLinq........................................................................................................................................................2 
Basic Mode vs. Advanced Mode...................................................................................................................2 
Charging and the Battery Icon ......................................................................................................................3 
Information ................................................................................................................................................3 
Send First Message......................................................................................................................................3 
Attach SatPaq video .....................................................................................................................................3 
Send via Pointing Screen video....................................................................................................................3 
Tips...............................................................................................................................................................3 
Reference Guide...........................................................................................................................................3 
Compose and Send a Message ..........................................................................................................4 
For Best Transmission Results.........................................................................................................................5 
Equipment Care............................................................................................................................................5 
SOS ........................................................................................................................................................6 
Send / Retrieve and Check Messages..............................................................................................................7 
What Your Message Looks Like in Your Recipient’s Texting Program ..........................................................7 
Options Pop-up Menu ..............................................................................................................................8 
Settings ....................................................................................................................................................9 
My Location… ...........................................................................................................................................9 
Manage SatPaq Account/Settings…  YOU MUST HAVE INTERNET ACCESS ........................................9 
Manage Profile.......................................................................................................................................9 
Manage Signature…............................................................................................................................10 
Manage Sharing…...............................................................................................................................11 
My Account... ONLY on Android phones.............................................................................................12 
In-app Purchase... ONLY on iPhones.................................................................................................12 
SatPaq Information..................................................................................................................................13 
Select SatPaq......................................................................................................................................13 
Communication Options….......................................................................................................................14 
SatPaq Detached Mode.......................................................................................................................15 
Advanced Mode…...................................................................................................................................16 
Customer Support...................................................................................................................................16 
Ask Dr. Dex ...........................................................................................................................................17 

Weather Report ........................................................................................................................................17 
Tracking ....................................................................................................................................................18 
SatView ....................................................................................................................................................19 
Share ......................................................................................................................................................19 
APPENDICES................................................................................................................................................20 
FCC Compliance............................................................................................................................................20 
Actions to Perform in SpaceLinq ....................................................................................................................21 
Enter text....................................................................................................................................................21 
Long press a message bubble....................................................................................................................21 
Delete a Conversation / Block a Contact.....................................................................................................22 
Purchase Credits –from website or SpaceLinq –ONLY on Android phones ..............................................22 
Billing Summary –from website or SpaceLinq –ONLY on Android phones................................................23 
Manage SatPaqs –from website or SpaceLinq –ONLY on Android phones ..............................................24 
Change Password –ONLY from website....................................................................................................24 
Icons Used in SpaceLinq................................................................................................................................25 
Screen Shots in SpaceLinq............................................................................................................................26 
Send / Retrieve Screens.................................................................................................................................27 
View of SatPaq –Front & Back ......................................................................................................................28 
Troubleshooting..............................................................................................................................................28 
Troubleshooting Topics...............................................................................................................................28 
Can’t send a message.............................................................................................................................29 
Satellite icon in circle, but bars are all gray..............................................................................................29 
Satellite icon in circle but the message “No Satellite Signal” is displayed ................................................29 
Friend sent a message but it’s not in SpaceLinq......................................................................................30 
Tried to send message but got error no message credits........................................................................30 
SatPaq falls off phone.............................................................................................................................30 
Blue light remains lit on the SatPaq.........................................................................................................30 
Can’t access any of the Manage SatPaq Account/Settings screens ........................................................30 
Satellite icon jumps out of circle / Pointing screen points in the wrong direction......................................31 
SpaceLinq can’t find my SatPaq..............................................................................................................31 
I asked Dr. Dex about something and the answer didn't match my question............................................31 
 

This User Reference Guide provides instructions and guidance for using the SatPaq and related services.

A SatPaq is a device that attaches to your smart phone and enables it to send and receive messages via

satellite. SpaceLinq is the messaging app you download to your phone to interface with the SatPaq via

Bluetooth. Please refer to our Terms & Conditions (available at satpaq.com/terms & conditions) and our

use of the SatPaq and related services.

Getting Started

The Basics

•Best results are obtained when the SatPaq is outside with a relatively clear view of the sky.

•A satellite signal can be blocked by obstructions such as mountains, trees, walls, and some glass.

•When attached correctly, the SatPaq will be at a 90⁰ angle to the phone

with the “SATPAQ” logo pointing towards the sky.

•Always hold the PHONE, NOT the SatPaq when transmitting.

Holding the SatPaq covers the antenna and can prevent communication.

•After sending a message, wait a bit and then tap

(Check Messages button) to check for replies.

•You can use SatView before you attempt to transmit to check for

obstructions that could block the satellite signal.

•Look for the (information icon) at the top of many screens to find help.

Opening SpaceLinq the First Time

When opened the first time, SpaceLinq will ask for permission to access your

location, your contacts, your phone’s camera, and to send you notifications.

Giving permission will allow you to access all of SpaceLinq’s features.

Once permission selections have been made, a login screen appears. Enter

the Username and Password you previously registered on the www.satpaq.com

website or tap “Create Account” (iPhone) or “New User” (Android) to register

yourself. (You must have access to cell or WiFi to register using your cell

phone.)

Once logged in, a Welcome screen appears that reminds you to have your

SatPaq charged and close by. After dismissing the Welcome screen,

SpaceLinq searches for your SatPaq to pair for a Bluetooth connection. When

it finds the SatPaq, it displays its serial number (SN). If this matches the serial

number on the back of your SatPaq, tap “Select.” If more than one SatPaq is

found, all the SNs will be displayed. Select the SN that matches the serial

number on the back of your SatPaq.

To Send Your First Message

After you have selected your SatPaq, a tutorial screen will be displayed.

We strongly recommend you follow all the steps in the tutorial.

1) Watch the video (45 secs) –Attach SatPaq.

2) Watch the video (42 secs) –Send via Pointing Screen.

3) Take your phone and SatPaq outside and find a clear view of the sky.

4) Attach your SatPaq to the phone at a 90⁰ angle.

5) Hold the phone, NOT the SatPaq.

6) Tap (Send / Retrieve button) to send a message

we created for you.

7) Check your regular texting app to see our message.

8) Send yourself a reply from your texting app and return to SpaceLinq.

9) Wait a bit after sending then tap (Check Messages button) to retrieve your reply.

Registering Your SatPaq

SpaceLinq automatically registers your SatPaq. Registering your SatPaq means you can disable it if you

lose it, rendering it useless to whoever finds it. You can also enable it again for continued use if it is

recovered. If you ever want to transfer your SatPaq to another person, you can deregister it from your

account. If multiple people want to use the same SatPaq, the first person to select that SatPaq becomes its

registered owner and it appears in their account. Other users become shared users.

SpaceLinq

SpaceLinq is a messaging app that serves as the interface for your SatPaq.

Messages can be sent and received by satellite, cell or WiFi. Recipients receive

SatPaq messages on their regular texting app and can respond just like any other

message. They do not need to have the SpaceLinq app to receive your texts.

From the SpaceLinq screen, you can view information, compose messages, open

individual conversation screens, Send / Retrieve queued messages (messages

waiting to be sent by satellite), access special features, and adjust settings.

Initially, SpaceLinq is configured to only communicate via satellite. There is a

(satellite icon) in the top right corner. If you have changed Communication

Options from Satellite Only to WiFi, Cell, and Satellite, there will be a (cell/WiFi

icon) in the top right corner.

A green credit card icon is displayed if you have sufficient Message Credits.

If your Message Credits go below 15, the credit card icon changes to yellow .

If they go below 7, it changes to red . If there is a problem with your credit

card, the icon has an “X” . You can check the number of available Message

Credits by tapping the credit card icon.

Basic Mode vs. Advanced Mode

Initially, SpaceLinq opens in Basic Mode. In this mode, messages are only sent and received via satellite,

selecting a satellite is automatic and it is not possible to use the Share My Activity feature. Once you are

comfortable using SpaceLinq, you can enable additional features in Advanced Mode from the Settings

screen. In this mode you can send a message to your Share Activity Contact group and/or post on Twitter.

(Recipients of a shared message cannot reply.) You can manually select which satellite you would like to

transmit to. You can choose to see more detailed signal strength information on the Pointing screen.

Charging and the Battery Icon

You should be able to send or receive about 150-200 average-sized messages (100 characters) on a single

battery charge. Without use, the SatPaq is expected to retain some charge for approximately 4-5 months,

though the charge level may decline. If the SatPaq has been unused for any extended period, you should

recharge the SatPaq before you expect to use it.

The SatPaq has a multi-color status light in the “Q” of the SATPAQ logo that conveys pertinent information

depending on whether the SatPaq is in use or is plugged in and charging.

Normal Operation

Plugged in and Charging

No light SatPaq not connected

No light Fully charged

Blue SatPaq connected

Green >90% charged

Blue blinking SatPaq on standby

Amber 20% to 90% charged

Red blinking Battery charge <20%

Red <20% charged

Alternating Red and Amber flashing

Error condition. Press the reset

button on the back of the SatPaq

The battery icon in the top left of the SpaceLinq screen displays the status and charge level of the SatPaq.

= Displays level of charge.

= ? - No SatPaq has been selected.

= Z - SatPaq is asleep.

= Battery is very low and should be charged soon.

The battery icon can be selected to open the SatPaq Information screen.

Information

The Information dropdown provides a list of items to help you learn how to use SpaceLinq and your SatPaq.

Send First Message

A tutorial with the steps to send your first message using SpaceLinq.

We strongly recommend you follow all the steps in the tutorial before attempting to send your own message.

Attach SatPaq video

We recommend you watch the “Attach SatPaq” video to learn how to attach the SatPaq to your phone.

Send via Pointing Screen video

To send a message via satellite, for best results the SatPaq must be outside and pointed in the direction of

the satellite. When you tap (Send / Retrieve button), the Pointing screen appears to

help you find the location of the satellite. We recommend you watch the “Send via Pointing Screen”video

to see a preview of what to expect.

Tips

Displays advice to help you successfully operate your SatPaq and use SpaceLinq.

Reference Guide

The Reference Guide provides information on how to use your SatPaq and take advantage of the many

features in the SpaceLinq app.

Compose and Send a Message

A message can be written by tapping the (compose icon) in the top right of the SpaceLinq screen or

by tapping an existing conversation.

•Messages can be sent to and received from a recipient’s cell phone number. These messages are

displayed with a (phone handset icon) on the SpaceLinq screen.

•Messages can also be sent directly from one SatPaq to a second SatPaq. This is useful when both

people are out of cell or WiFi range. You must address the message to a person’s SpaceLinq

Username to send messages directly to their SpaceLinq app. These messages are displayed with a

(SatPaq icon) on the SpaceLinq screen.

•If you are in Basic Mode or are out of cell or WiFi range and you tap the (send icon), your

message will appear in an orange bubble to indicate it is queued to be sent by satellite. You can

write and queue as many messages as you choose before sending them.

•If you have chosen “WiFi, Cell, and Satellite”from Communication Options in Settings and are within

cell or WiFi range, when you tap the (send icon), your message will be sent immediately.

To compose and send a message to a new recipient:

1) From the SpaceLinq screen, tap (compose icon, top right).

2) Type a phone number, the name of someone or someone’s SpaceLinq Username in the “To:” entry

box. If the person is in your Contact list, SpaceLinq will display their information.

3) Tap the New Message box and type your message.

4) Tap (send icon, on the right).

5) If you have chosen “WiFi, Cell, and Satellite”and there is cell or WiFi available, your message will

be sent immediately.

If you are in Basic Mode or there is no cell or WiFi available, your message appears in an orange

bubble (conversation bubble) to indicate it is queued to be sent by satellite.

Sending a Message by Satellite

•You MUST go outside, attach your SatPaq to your phone, and then tap

(Send / Retrieve button) to open the Pointing screen which will direct you toward the satellite.

•Follow the screen instructions (“Turn Left” or “Turn Right”) to get the (satellite icon) in the

circle. (See Send / Retrieve Screens for examples of Pointing screens.)

•While keeping the (satellite icon) within the circle, check the color of the bars in the signal

strength meter at the bottom of the screen.

All gray bars = No signal (move around)

Purple bar = Signal is below acceptable transmission level

(move around)

Red bars = Marginal signal; transmission may be possible

Yellow bars = Acceptable signal

Green bars = Strong signal

(signal strength bar, bottom)

•Once a connection has been established with an acceptable signal from the satellite, your

message will be sent and incoming messages will automatically be retrieved if any exist.

•You can turn off the Pointing screen sounds by tapping (speaker icon, top left).

For Best Transmission Results

For best results transmitting from the SatPaq to a satellite:

1) Have as clear a view of the sky as possible. A satellite signal can be blocked by mountains, trees,

walls, or some glass. Best results are obtained when the SatPaq is outside with an unobstructed

view of the sky.

2) If the signal is weak (e.g., only gray, purple, or red bars at the bottom of the screen):

•Try lifting and lowering the SatPaq a few inches.

•Take a couple of steps to the left, right, forward, and backward.

•Watch to see if the bars at the bottom change to yellow and/or green.

3) Change to another satellite. The SatPaq can communicate with two different satellites which are

near the equator –G12 (longitude between California and Hawaii) and G3C (longitude Louisiana). If

you are unable to communicate with one, chances are you will be able to do so using the other.

•In Basic Mode after 10 seconds, SpaceLinq will automatically change to the other satellite.

•In Advanced Mode, you can manually select the other satellite.

4) If you continue to have a weak signal, move to a new, more open location and try again.

Equipment Care

The SatPaq has been designed for typical consumer conditions. The SatPaq has undergone limited testing

in severe conditions, but our testing cannot replicate all environmental conditions or stressors to which you

may expose your SatPaq.

To keep your SatPaq in working order, you should avoid exposing it to environmental conditions that could

adversely affect operation, battery charge or longevity, including:

1) Falls/Impact. The SatPaq is resistant to 6-foot drops but is not military rugged and may not

withstand higher or repeated drops or other rough handling.

2) Submersion. The SatPaq is water repellant but is not water proof and may not withstand

submersion or long exposure to water.

3) Heat. The SatPaq has shown normal functionality in hot temperatures (125° F), but extreme heat or

prolonged exposure to direct sunlight in hot weather may overheat the unit. This is similar to the

effect of excessive heat on your smart phone.

4) Cold. The SatPaq has shown normal functionality at freezing (32° F) but may not operate normally

in subfreezing temperatures.

5) Other. SatPaq operation may be affected by other environmental conditions not listed here.

If you notice that the SatPaq is visibly damaged or does not appear to be operating correctly, please see the

Warranty and Return Policy on our website –www.satpaq.com.

NOTE

Occasionally, before looking for a satellite, a screen

appears to calibrate the phone’s internal compass. Tilt

the phone to roll the ball around the circle until all the

pegs are filled in or the screen closes.

Occasionally, while looking for a satellite, it may be

difficult to keep the satellite icon in the circle or you may

be pointed in the wrong direction. If that happens, tap

the (compass icon, bottom of Pointing screen) and

follow the directions to recalibrate the compass.

SOS

In an emergency, the SOS button can be used to get help. Your name, GPS location, any details you enter,

and a contact’s information will be sent to the GEOS Emergency Response Center (a 24/7 emergency

monitoring and response center). GEOS will notify a local emergency dispatcher and coordinate responses

with you by text. GEOS will also attempt to get in touch with your emergency contact to collect additional

information if necessary. Higher Ground is not affiliated with GEOS and does not control GEOS’s response.

An initial charge of 70 Message Credits is billed for the use of SOS Emergency Services regardless of

whether initiated over the satellite or over cell or WiFi. In addition, each message sent or retrieved over the

satellite as part of SOS Emergency Services will be billed the same as a standard text message.

1) From the SpaceLinq screen, tap the (SOS button, bottom left).

2) The SOS screen opens and provides five selections. Additional Details can also be entered. If you

are unable to respond, you can simply tap the (Send SOS button) and an SOS incident

will be initiated. (Go to step 5)

If you are in Basic Mode or have no coverage, your message is only queued. It has NOT been sent.

You must tap (Send / Retrieve button) to send your message via satellite.

This will open the Pointing screen which will direct you toward the satellite and send your message.

6) If you sent your message via satellite, wait a couple of minutes and tap

(Check Messages button) to check for a response.

7) Every 10 minutes, you will receive a reminder to tap (Send Location button) to verify

your location. If a response is waiting, it will be retrieved as well.

8) If you tapped (SOS button) in error, you can tap (Cancel button) or < (return

arrow) and no SOS Emergency fee will be charged. After you have sent an SOS message, you can

cancel your request for help by tapping (Cancel SOS button) but you will still be charged

the SOS initiation fee since your request has already been processed by GEOS. Tapping the Cancel

SOS button sends a request to cancel an open SOS conversation but does not immediately close it.

GEOS will respond with a message to confirm when the SOS conversation has been closed. At that

time, the title of the screen changes from “SOS Emergency” to “SOS Closed.”Until you receive the

close confirmation, you need to continue to check for messages from GEOS and you will continue to

receive 10-minute reminders to update your location.

3) If you are able to respond, tap the circle(s) to

select one or more of the items that apply:

oSituation is life threatening

oI am injured

oI am unable to move

oSomeone is trying to harm me

oI am lost

4) Tap Additional Details to enter information

about your emergency, e.g., surroundings, injury.

5) When you have completed your answers, tap the

(Send SOS button). If you are using

Cell, WiFi and Satellite mode and there is

coverage, your message is immediately sent.

Send / Retrieve and Check Messages

If you are in Basic Mode or you are not within cell or WiFi range, after tapping the (send icon), your

outgoing messages will not automatically be sent and incoming messages will not be delivered to

SpaceLinq. The outgoing messages will become queued messages, waiting to be transmitted via satellite.

If you are using WiFi, Cell and Satellite Mode and you are within cell or WiFi range, after tapping the

(send icon), your messages will automatically be sent and incoming messages delivered to SpaceLinq.

There is a button at the bottom of the SpaceLinq screen, the New Message screen, and on the individual

conversation screens that changes titles depending on whether there are queued messages or not.

●If you have queued messages, the (Send / Retrieve button) will be displayed.

To transmit queued messages, tap the Send / Retrieve button and then connect to a satellite. If you

have any incoming messages waiting for you, they will also be retrieved.

●If you do not have any queued messages, the (Check Messages button) will

be displayed. If you want to check to see if any incoming messages are waiting for you, tap the

Check Messages button and then connect to a satellite. If you have any incoming messages waiting

for you, they will be retrieved.

IMPORTANT: IF YOU ARE IN BASIC MODE OR THERE IS NO CELL OR WIFI AVAILABLE, INCOMING

MESSAGES WILL NOT AUTOMATICALLY BE DELIVERED TO SPACELINQ. TO RETRIEVE

INCOMING MESSAGES, YOU MUST TAP "CHECK MESSAGES" AND CONNECT TO A SATELLITE.

What Your Message Looks Like in Your Recipient’s Texting Program

When you send a message to someone, it arrives with an unrecognized phone

number and they won’t know who it came from. This number will be

permanently associated with your SatPaq messages on this recipient’s phone

and they can add that number to your Contact information as your SpaceLinq

number. (A different recipient will see a different phone number.)

A signature is automatically added to the beginning of every message to allow

your recipient to more easily recognize you as the sender. If the message was

sent via satellite, “[over Sat]”is displayed with the signature so the recipient

understands you are beyond cell and WiFi coverage and may not be checking

for messages frequently. Your GPS coordinates will also appear with a link to

display your location on a map.

You can remove your location, change to a custom signature or choose not to

include a signature at all by going to Settings in the options pop-up menu,

tapping Manage SatPaq Account/Settings…and tapping Manage Signature.

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