HERO 100 Manual de usuario
Model 100
Version 2.3 (July 2021)
Instruction
Manual
Table of Contents
Introduction 4
Warnings and Intended Use 4
Precautions 6
What’s in the box 7
Meet Hero 8
Setting up Hero 10
Connecting the Hero Device 10
Creating a Hero account 11
Establishing the primary user of Hero 12
Setting up Hero for yourself 12
Setting up Hero for a loved one 13
Adding medication list and schedule 14
Setting notifications & preferences 16
If you are setting up Hero for yourself 16
If you are setting up Hero for a loved one 17
Family settings 19
Load Medications into the Hero Device 20
The Hero Device 22
Dispense a scheduled dose 22
Skip a scheduled dose 23
Dispense a missed / skipped dose 23
Dispense on-demand dose 23
Dispense a Future Dose 24
Manual Access to Medication 26
Refill Medications 26
Transporting the Hero Device (Travel Mode) 27
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Hero Device Settings 30
Preferences 31
Travel Mode 33
Connect to WiFi 33
Network Info 34
Firmware Update 34
About 34
Reset to Factory 35
Regulatory 35
Cleaning 35
The Hero Mobile App 36
Today 36
Meds 38
Add a new medication 42
Remove a medication 42
Stats 44
More 46
Notifications & Preferences 47
Hero Alert Settings 47
Your Account 48
Loved One’s Account (if you are a Caregiver) 52
Manage Caregivers 53
Going on Vacation 56
About 58
FAQs and Member Support 59
Technical Specifications 59
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Introduction
Thank you for choosing Hero, a fully-connected medication management solution which
brings together a smart pill dispenser, a connected app and an integrated prescription
refill and home delivery service.
We strongly recommend that you read this instruction manual before using the Hero
platform. It contains important safety and use information, setup and troubleshooting
guidance, and helpful tips about making the most out of your Hero experience.
Warnings and Intended Use
PLEASE READ – IMPORTANT SAFETY INFORMATION
Hero offers an integrated fully-connected solution, which includes access to a smart pill
dispenser (the “Hero Device”), a medication management app (both for the member and
their caregiver), an integrated prescription refill and delivery service, and 24/7 member
support. Hero’s integrated solution assists patients and their caregivers with medication
management by sorting and dispensing medicines and providing reminders to take
and/or fill medicines, whether or not they are loaded into the Hero Device.
Hero’s integrated solution is not a replacement for the guidance of a healthcare
professional nor intended to replace an attentive and qualified caregiver, should one be
required by the medication recipient.
The Hero Device should not be used by a recipient of medication who is incapable of
verifying the accuracy of each dispensed dose (such as those suffering from dementia
or other cognitive or physical impairments) unless pill dispense accuracy is being verified,
in each instance, by qualified person(s) trusted by the medication recipient, i.e. a
caregiver, a healthcare aide, and/or a healthcare professional. The medication recipient (or
a trusted qualified person) must always verify that the types of pills and number of pills
dispensed by the Hero Device match the prescribed or desired dosage before ingesting
the contents of the pill cup.
The Hero Device should not be used to dispense medicines that have high dosage
sensitivity, that have a narrow therapeutic window, that are used to treat acute
conditions or that are used to treat life-threatening events. Even though the Hero
Device is capable of successfully and accurately dispensing most whole pills loaded into
the device on most occasions, Hero cannot guarantee the accuracy of medication
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dispensed during every dispense cycle due to the potential for human error and/or
mechanical and software limitations or failures.
Liquid medications and medications that require refrigeration cannot be stored in
the Hero Device. Hero also recommends storing chewable or dissolvable pills, soft
gelcaps and sticky pills outside of the Hero Device. These forms of medication may either
stick together due to humidity changes, or disintegrate under pressure leading to
unsuccessful dispenses or requiring occasional shaking of the cartridge.
Partial tablets cannot be loaded directly into the Hero Device as they may interfere
with the vacuum system used to dispense the pills. However, if they are first placed inside
empty gelatin capsules, they can then be loaded into the Hero Device and dispensed
normally. Important:Make sure to first check with your doctor or pharmacist to
determine whether encapsulating a partial pill is appropriate for your medication.
Be sure to keep track of pills inside the Hero Device by size, shape, color, imprint, or
form to help ensure that dispensed doses match prescribed doses. If you cannot visually
differentiate between the different types of pills you intend to store in the Hero Device, do
not add those medications to the Hero Device.
Keep the original prescriptions or pill bottles for reference after loading the
appropriate medications into the Hero Device. Make sure to also keep a small amount of
medication of each type stored outside of the Hero Device so that it can be accessed
immediately in the event of an unexpected failure.
The Hero Device is intended only to be used by a single recipient of medication at
one time due to the risk of cross-contamination of various medications loaded into the
Hero Device (including the risk of residual medication which can remain in the Hero
Device after all pills have been removed); factory refurbishment is required in order to
switch users. If you can no longer be exposed to a medication that was once placed into
the Hero Device, contact customer service at 1-855-855-9962 for further assistance.
The Hero Device is designed to function on a flat and level surface. If it is ever tilted
over, subject to motion or vibration or otherwise mishandled, you must open the door
with the Pill access key and check to see if medications are in the proper cartridge before
you continue to use the Hero Device.
If children or other individuals who may be harmed by gaining unsupervised access
to the medications are present, the Hero Device should be installed beyond their
reach. In addition, you can enable Dispense passcode and/or Menu access passcode for
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additional security, but keep in mind that the Hero Device is not designed to withstand
intentional unauthorized access attempts.
If the WiFi connection to the Hero Device is not functioning properly, or there is an
interruption in your cellular service, the Hero solution’s notifications may not occur as
expected. Additionally, if the Hero Device or mobile phone (with the associated Hero app)
are not within audible range, alerts and reminders may not be heard.
If the Hero Device is used in a manner not specified in these instructions,
the operation and safety of use may be impaired.
Precautions
Storage and Access
●The Hero Device should be kept away from humidity and moisture, and operated
consistently with the technical specifications contained in these instructions. Do
not store the Hero Device in a bathroom or in direct sunlight.
Refill and Cartridge Handling
●When inserting a cartridge, make sure to push the bottom tab all the way in, until
you hear a click sound. This will ensure the cartridge is securely and properly
installed.
●Be sure not to put any downward pressure on the cartridge door when reaching in
to retrieve a medication cartridge.
●When loading a medication into a cartridge, make sure only pills are added.
Desiccants or any other substances should be kept outside of the Hero device.
●Overfilling a cartridge can cause the Hero Device to not properly dispense
medication. Do not load pills above the “MAX” fill line shown on the cartridge.
●When removing a cartridge and its medication, do not put new medication in that
cartridge or any other cartridge at that time. New medication must be added by
following the Adding a New Medication instructions.
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●Do not put any cartridges or the cup in a dishwasher. Wash them only with warm
water and non-abrasive soap, and completely rinse and dry before putting back into
the Hero device.
Transporting the Hero Device
●All medication must be removed before transporting the Hero Device.
●Do not tip or tilt it with pills on-board as this may lead to mixing of pills or failure of
the Hero Device.
●Make sure to activate Travel Mode and properly insert the Travel bar before
transporting the Hero Device, as instructed in the section: Traveling With the Hero
Device.
●Do not force the Travel bar into its designated slot at the back of the Hero Device. If
you feel some resistance inserting the Travel bar, rotate it until it slides in farther.
The compartment cover will not close unless the Travel bar is properly inserted.
What’s in the box
●Hero smart device
●ACadapter
●10 Medication cartridges
●Cup
●Pill access key
●Travel bar+ Travel bar holder
●Getting Started guide
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Pill access key is used to manually open the Hero Device in order to retrieve your
medication in the case of an emergency, such as a power outage, or device failure.
Travel bar should only be inserted into its slot for transporting the device, and then must
be removed for proper operation.
Make sure to keep your Pill access key and Travel bar in a secure location, outside of the
Hero Device, that is not easily accessible by children or other unauthorized persons or
other unauthorized persons.
Meet Hero
1. To get started, remove the Hero Device from the box and place it on a level, sturdy,
indoor surface. Be sure to handle it by grasping the sides or lifting from the bottom.
CAUTION:The Hero Device should be kept away from humidity and moisture and
operated consistently with its technical specifications as contained in these
instructions. Do not store it in a bathroom or in direct sunlight.
2. Remove the lock compartment cover on the rear of the Hero Device.
3. Pull the Travel bar out of the lock compartment.
4. Thread the Travel bar into the Travel bar holder for safekeeping.
5. Replace the lock compartment cover. Remove the sticker covering the power port on
the back of the Hero Device.
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6. Locate the power supply and plug one end into the power port and the other end into
an outlet. The Hero Device will power on automatically.
Getting to know the Hero Device interface
The Hero Device consists of an LED screen and five buttons. Each of the four arrows is a
button, as is the center circle. Note:The LED screen is not a touchscreen.
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When you first plug in the Hero Device, you will be offered to follow a tutorial to practice
using the interface, before starting the setup process.
Setting up Hero
Setting up Hero is comprised of three main steps, and should take about 30 minutes to
complete:
Step 1: Connecting the Hero Device.
Step 2: Creating a Hero account, and setting up the medication list and schedule.
Step 3: Loading medications into the Hero Device.
Connecting the Hero Device
Once you plug in the Hero Device you will be greeted with a welcome screen. Press the
center button to begin setup.
If you would like quick guidance on how to use the buttons and screen select Yes, and
follow the instructions on the Hero Device screen.
Connect to WiFi and confirm timezone
●Select your WiFi network: Use the up and down arrows to scroll to your WiFi
network name. Press the center button to select your WiFi network.
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