7
Warnings and Intended Use
!PLEASE READ – IMPORTANT SAFETY INFORMATION !
The Hero platform assists patients and their caregivers with medication management by
sorting and dispensing medicines and providing reminders to take and/or fill medicines,
whether or not they are loaded into the Hero Pill Dispenser. It is not a replacement for the
guidance of a healthcare professional, your attention to correct dosing, nor to replace an
attentive and qualified caregiver, should one be required by the medication recipient.
The Hero Pill Dispenser should not be used by a recipient of medication who is incapable of
verifying the accuracy of each dispensed dose (such as those suffering from dementia or
other cognitive or physical impairments) unless pill dispense accuracy is being verified, in
each instance, by qualified person(s) trusted by the medication recipient, i.e. a caregiver,
a healthcare aide, and/or a healthcare professional.
Even though the Hero Pill Dispenser is capable of successfully and accurately dispensing
most whole pills loaded into the device on most occasions, the Hero Pill dispenser should
not be used to dispense medicines that have high dosage sensitivity, that have a narrow
therapeutic window, that are used to treat acute conditions or that are used to treat life-
threatening events. Hero Health, Inc. cannot guarantee the accuracy of medication
dispenses from the Hero Pill Dispenser due to, among other things, the potential for human
error and/or mechanical and software limitations or failures.
The medication recipient (or a trusted qualified person) must always verify, that the types
of pills and number of pills dispensed by the Hero Pill Dispenser match the prescribed or
desired dosage before the medication recipient ingests the contents of the pill cup.
Be sure to keep track of pills inside the Hero Pill Dispenser by size, shape, color, imprint,
or form to help ensure that dispensed doses match prescribed doses. If you cannot
visually differentiate between the different types of pills you intend to store in the Hero Pill
Dispenser, do not add those medications to the device. Partial pills, liquid medications and
medications that require refrigeration cannot be stored in the Hero Pill Dispenser. Keep the
original prescriptions or pill bottles for your medications for reference and travel after
loading the appropriate medications into the Hero Pill Dispenser.
Due to the risk of cross-contamination of various medications loaded into the Hero Pill
Dispenser (including the risk of residual medication which can remain in the device after all
pills have been removed), the Hero Pill Dispenser is intended only to be used by a single
recipient of medication at one time, and must undergo factory refurbishment between
users.!If you can no longer be exposed to a medication that was once placed into the Hero
Pill Dispenser, contact customer service at 1-855-855-9962 for further assistance.!
If children or other individuals who may be harmed by gaining unsupervised access to the
medications are present, the Hero Pill Dispenser should be installed beyond their reach with
passcode protection enabled for all medication dispenses.!
