Hello Direct ULTRALIGHT EX 6564 Manual de usuario

ULTRALIGHT

®EX

HEADSET TOPS

DUAL

USER

GUIDE

SINGLE

# 6564

# 6565

Thank you for buying your Ultralight EX

headset top from Hello Direct.

You’ve made a wise choice in selecting an Ultralight EX headset. This is a high qual-

ity, commercial-grade set, designed for heavy everyday use. No other headset on the

market today comes close to matching the Ultralight EX headset for design, con-

struction, sound quality, and features at such a low price.

Now with both hands free, you can take notes, check files, even access your computer

while you’re on the phone—without getting neck and shoulder cramps from

scrunching your handset between your ear and shoulder. Your Ultralight EX headset

is so lightweight you can comfortably wear it all day, every day.

You’ll sound great to your callers. Because your Ultralight EX headset is equipped

with a noise canceling microphone, it won’t pick up background noise. It transmits

only your voice—clearly and naturally.

SETUP AND COMPATIBILITY

Your amplifier needs to be connected before you can use your headset. The Ultralight

headset plugs into the quick disconnect cable of a Hello Direct brand amplifier. Please

refer to the Quick Setup Guide in your amplifier box.

SOUND QUALITY

Sound level in the headset is adjusted from your amplifier. Please refer to the Quick

Setup Guide in your amplifier box.

ANSWERING AND PLACING CALLS

For most phones, you’ll need to lift the handset off the cradle to begin your call, and

put it back when you are through. (Our Touch-N-Talk, Item No. 1275, can help. Just

pull the lever, and the Touch-N-Talk raises the handset off the cradle.)

If your phone has a headset jack or switch, you won’t need to take the handset off the

cradle. Simply press a button to start and end your calls. (Usually this is the SPEAKER-

PHONE or LINE button. Check your telephone’s manual for details.)

If your phone has a 2 prong (PBX) jack, Item No. 1343 also lets you start and end calls

with the press of a button.

The foam feels too hard.

Change the cushions. Foam cushions

should be changed every two to three

months.

My headset feels too tight or loose on

my ear(s).

Adjust the headband. Using both hands,

flex the headband in or out until the

cushion(s) rests with almost no pressure

on your ear(s).

COMFORT PROBLEMS

For maximum comfort and efficiency,

we recommend you read all the

information provided in this booklet

before using your new headset.

HEADSET COMFORT

If you’ve never used a headset, wearing one may take some getting used to. Like

wearing glasses for the first time, it will feel different and perhaps awkward at first.

But once you’re used to it, you won’t want to give it up.

Give yourself some time to gradually get used to wearing your new headset. Use it

30 to 60 minutes a day for the first week, an hour or 2 a day for the second week,

and 3 to 4 hours a day for the third week. By the end of the fourth week, you’ll pre-

fer using the headset for all of your calls. Guaranteed!

The Ultralight Single top rests comfortably over just one ear. That leaves the other

ear free to hear what’s going on in your home or office around you—so you’ll

barely notice it’s there.

The Ultralight Dual top covers both ears, allowing you to fully focus on your

phone conversations, and hear your callers clearly even in very noisy environments.

Wearing an Ultralight EX headset top

Adjustments

The headband and microphone boom can be

bent to achieve best comfort and sound quality.

You can’t break them!

ADJUSTING THE HEADBAND

1. Using both hands, flex the headband in or

out until the cushion(s) rests with almost

no pressure on your ear.

2. Slide the headband up or down until it rests

on the top of your head and the cushion(s) is centered

against your ear.

ADJUSTING THE MICROPHONE BOOM

The microphone boom is flexible, so you can bend

and rotate it for comfort and best transmission.

Adjust the position of the microphone so that it is

one

inch away from your lips and one inch below.

Avoid positioning the microphone directly in

the path of your breath.

Important: Make sure that the side of the

microphone with the foam screen is pointed

toward your mouth.

EASILY

BENDABLE!

EASILY

BENDABLE!

ATTACHING THE CLOTHING CLIP

After adjusting your headset, attach the clothing clip, leaving

enough slack for comfortable head movement.

EAR CUSHIONS

Your Ultralight top comes with a choice of two ear cushions. The leatherette

cushion is best for sealing out background noises. The foam cushion provides

better grip against your ears.

LEATHERETTE FOAM

Replacement parts

Microphone screens and ear cushions should be replaced every 2–3 months for hygienic

reasons and optimum performance. They should also be replaced if the headset is

passed along to a new user.

REPLACING THE FOAM MICROPHONE

SCREEN

To replace the microphone screen, use a pair of

tweezers to peel off the old foam screen. Remove

the adhesive backing from the new foam screen

and install over the microphone element.

Common troubleshooting

The following information covers common problems with your headset, and suggests

solutions. If your headset is not operating properly, follow the suggestions in this sec-

tion. If your question or problem is not covered here, please contact our Customer

Care Team at 1-800-444-3556.

Caller can’t hear me and I can’t hear

caller.

1. Check installation. Make sure all

cords are properly connected.

2. Make sure the headset/handset

switch is in the headset position.

3. If using the Virtuoso amplifier,

recheck Instruction Steps 1, 2, and 3

in the Quick Setup Guide.

Caller’s voice is low or distorted.

1. Adjust the Listening Volume Control

on the amplifier.

2. If using the Pro amp, set Sensitivity

Switch #1 to OFF.

3. If using the Pro or Virtuoso amp-

lifier, replace batteries.

Caller can’t hear me, but I can hear

caller.

1. Make sure the mute button isn’t

activated.

2. Be sure microphone is properly

positioned about one inch away

from your lips and one inch below.

3. Increase speaking volume. For the

Pro amplifier, it is located under the

amplifier. Move it toward the “+”.

For Virtuoso, it is the rocker switch

located on the top back of the

amplifier.

The people I’m talking to say I sound

unclear or too far away.

1. Adjust the microphone’s position. It

should not be directly in front of

your mouth or nose.

2. Make sure the side of the micro-

phone with the foam screen is

pointed toward your mouth.

My voice echoes or I sound like I’m in a

tunnel.

1. The speaking volume control is set

too high. For the Pro amplifier, it is

located under the amplifier. Move it

toward the “–”.For Virtuoso, it is the

rocker switch located on the top

back of the amplifier.

2. Check the microphone position.

Poor sound quality? We can assist you

over the phone with any Hello Direct

headset. If you have a Virtuoso amplifier,

call 1-800-895-3553 for setup instruc-

tions and optimization (24 hours a day).

For other headsets, additional product

support, or if you don’t have a touch-

tone phone, call 1-800-444-3556 (5 a.m.

to 5 p.m. Pacific Time, 8 a.m. to 8 p.m.

Eastern Time).

AUDIO PROBLEMS

Care and maintenance of your

Ultralight EX headset

Periodically clean your amplifier and headset by wiping them with a soft damp cloth.

Do not use alcohol, cleaning solvents, or detergents.

Keep your headset working and feeling like new by replacing ear cushions and micro-

phone screens regularly. You can order other accessories for your headset, too. For a

complete list of headset accessories, please refer to the accessories buyers’ guide accom-

panying your headset, or call 1-800-444-3556 for fast shipment guaranteed!

Item No. Description

1620 Ultralight EX Refresher Kit

2 leatherette cushions, 2 foam cushions,

2 microphone screens, 1 lapel clip

1807-2 Replacement leatherette ear cushions

1809-4 Replacement microphone foam screen

1811-4 Replacement foam ear cushions

Hello Direct 30 day unconditional money

back guarantee

If,for any reason, you’re not 100% satisfied with any product you’ve received

from us, simply contact Hello Direct within 30 days of your invoice date. If our

Te c hnical Support Specialists are unable to resolve the problem, we’ll gladly

arrange for an exchange, company credit, or refund.

HELLO DIRECT BRAND 2 YEAR UNCONDITIONAL

PRODUCT WARRANTY

All new Hello Direct brand corded headset products are warranted to you, the

original owner, for two years from date of purchase, and subject to all terms,

conditions, and limitations set forth in this standard Hello Direct Product

Warranty, which is included with each product shipped.

If a Hello Direct brand product fails, as diagnosed by an authorized Hello

Direct Customer Service Representative, we will repair the product without

charge or replace it without charge with an identical product, if available, or a

product of equal or greater function and value, at our option.

The Hello Direct Warranty does not apply to any product that has been altered

or modified, or used in any manner contrary to written instructions provided

by Hello Direct. Consumable parts such as cords, ear cushions, clothing clips,

microphone screens, and batteries are not covered by this warranty. In no

event shall Hello Direct be responsible for any incidental, special or conse-

quential damages, even if it has been notified of the possibility of such damages.

Hello Direct, Inc.

www.HelloDirect.com

e-mail: [email protected] (general support)

[email protected] (technical support)

Printed on recycled and recyclable paper.#50-0024-03

75 Northeastern Blvd.

Tel: (800) 444-3556

Nashua, NH 03062

Fax: (800) 456-2566

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