Handpoint HiLite Manual de usuario

HiLite Card Reader User Guide

HiLite Card Reader User Guide 
CONTENTS 
Quick Getting Started Guide 3............................................................................
1. What’s in the Box? 3...................................................................................
2. Getting to Know Your HiLite card reader 4........................................................
3. Get Started 6...........................................................................................
3.1.Get Started with mPOS 6............................................................................
3.2.Get Started with POS: your first transaction 8..................................................
4. How it Works 9.........................................................................................
HiLite card reader Specifications 10.....................................................................
1. Hardware Technical Specification 10...............................................................
2. Terminal Software and Configurations 10..........................................................
3. Security 11..............................................................................................
HiLite card reader User Guide 11.........................................................................
1. Connecting Your HiLite card reader 11.............................................................
2. Transactions 12.........................................................................................
2.1. Chip & Pin 12.....................................................................................
2.2. Chip & Signature 12.............................................................................
2.3. Fallback to Magnetic Stripe 13.................................................................
2.4. Magnetic Stripe 14...............................................................................
2.5. Pin Bypass 14.....................................................................................
2.6. Gratuity/Tips 15..................................................................................
2.7. Account Type Selection 16......................................................................
2.8. Cardholder Point of Sale Application Selection 17..........................................
3. Administration Menu 18...............................................................................
4. View Information 19...................................................................................
5. Screen Contrast Control 19...........................................................................
6. Updating the HiLite card reader 20.................................................................
Troubleshooting 21..........................................................................................
1. Troubleshooting issues 21.............................................................................
1.1. Communication Errors 21.......................................................................
 !©2019 Handpoint1

4.1.2. Flash Corruption Errors 22......................................................................

4.2. HiLite card reader Messages 23......................................................................

4.2.1. Successful Transaction Messages 23...........................................................

4.2.2. Other Transaction Messages 24................................................................

4.2.3. Error Transaction Messages 25.................................................................

4.2.2. Updating Messages 28...........................................................................

4.2.3. Administration Messages 29....................................................................

5. Getting Support 31..........................................................................................

6. Glossary 32...................................................................................................

7. FAQs 33.......................................................................................................

1. QUICK GETTING STARTED GUIDE

This guide will help you get to know your HiLite card reader and make your first transaction.

1.1. WHAT’SIN THE BOX?

When you receive the box, check if the Handpoint seal is still intact. It should show you if

someone has opened the box before you. Inside the box you should find your HiLite card

reader and a USB mini-B connector.

1.2. GETTING TO KNOW YOUR HILITE CARD READER

Here is your HiLite card reader from all angles. The table below describes what you see.

Name

Description

Near-field

Communication

(NFC) Status

Lights

These lights indicate the status of a contactless transaction

Clock

Shows the time, hours : minutes : seconds

Icons

Here on the screen are icons which show battery life and other info

Bluetooth name

Look for this name in your Bluetooth device list on your

smartphone, tablet or computer, the last nine digits of this number

is also your serial number.

Keypad

To input the pin number or other info

Power

To turn on and off, hold down this button for a couple of seconds

Up/down arrows

Cancel

To cancel transactions when applicable, or other actions

Back

To erase keyed numbers

To move up and down menus, to select press [OK button]

To select or confirm actions

Charging Cable

Plug in the charging cable (USB mini-B connector) to a plug to

charge the battery

Magnetic stripe

reader

Swipe card with the magnetic stripe facing forward

Europay,

MasterCard and

Visa (EMV) chip

reader

Insert card with chip into the slot

Hardware label

Shows the Hardware Version (HW ver), Serial Number (SN) and

barcode, which shall be required for identifying your card reader

for updates or support questions.

1.3. GET STARTED

The first time you connect, you have to register the HiLite card reader to the point of sale

application. Please follow the instructions in your POS app to connect and register. Each

version of the POS app does this differently.

If you are using the HiLite card reader with a linked mPOS application, please view section

1.3.1. Otherwise, if you are using a third party POS software application, skip straight to 1.3.2.

1.3.1. GET STARTED WITH MPOS

1. Download the mPOS app"

This could be on either the Play Store for Android or the App Store for iOS, so please check

with your provider."

2. Account Set-up"

In order to use the mPOS app to accept card payments, you need to be set up with your

own merchant account. If you are unsure if you have an activated account, please get in

touch with your provider of the mPOS solution."

3. First Time Login"

When you open the mPOS app for the first time, you must sign up with the same e-mail you

address provided for setting up your Merchant Account and a unique, safe password. If you

wish to use an alternative e-mail address, contact your provider to update your account."

4. Connect your Card Reader and the App"

a) The mPOS app will prompt you to pair your card reader. Ensure your device (smartphone,

computer or tablet) has Bluetooth turned on and that your card reader is switched on. Select

the correct card reader from the options provided (identifiable from the serial number which

is also at the back of your card reader)."

b) If your card reader’s serial number does not appear when prompted, you can go into

‘Settings’, select ‘Device’, and you should find your card reader’s serial number as an option

there."

c) Wait until you see the Bluetooth icon on the HiLite card reader screen. When that icon

appears, the HiLite card reader is connected. This may take a few seconds."

5. Card Reader Initialization"

a) Initiate a transaction in the mPOS app on the device. "

b) When the message “UPDATING READER” appears, the HiLite card reader will start

downloading and installing the update. "

c) When the HiLite card reader has finished, the message “UPDATE COMPLETE” will appear."

d) Your card reader will automatically restart"

6. Live Transactions"

Once your card reader has restarted, you can start accepting payments with your mPOS

solution!

1.3.2. GET STARTED WITH POS: YOUR FIRST TRANSACTION

The first transaction:

1. Make sure that the smartphone, computer or tablet you’re using with the HiLite card

reader has Bluetooth turned on

2. Turn on the HiLite card reader by pressing and holding [Power button] for a couple

of seconds

3. Pair the HiLite card reader to the Bluetooth device

4. Follow the instructions on your POS app to register the HiLite card reader

5. Wait until you see the Bluetooth icon (!) on the HiLite card reader screen (see #2 in

section 1.2). When that icon appears, the HiLite card reader is connected. This may take

a few seconds

6. Initiate a transaction in the POS app on the smartphone, computer or tablet

7. When the message “UPDATING READER” appears, the HiLite card reader will start

downloading and installing the update. When the HiLite card reader has finished, the

message “UPDATE COMPLETE” will appear

8. When the message “INSERT CARD” is displayed, insert the card in the EMV chip reader

(see #12 in section 1.2) with the chip facing up and towards the HiLite card reader

9. Enter PIN using the keypad and press [OK button] (use [Back button] to erase

and then the keypad to re-enter pin if you make a mistake), or cancel by "

pressing [Cancel button]

10. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The POS app is responsible for providing the customer with the receipt created by the HiLite

card reader.

1.4. HOW IT WORKS

This section shall demonstrate a short version of how the Handpoint solution technically works,

whether you are using a linked mobile Point of Sale (mPOS) application or an alternative Point

of Sale (POS) software application.

1. The mPOS/POS app downloaded on your device initiates a transaction on the HiLite

card reader using Bluetooth

2. Customer inserts card and follows the directions on the HiLite card reader screen

3. The HiLite card reader sends the transaction information encrypted via Bluetooth to the

POS app

4. The POS app forwards the encrypted transaction information to the Handpoint

gateway via an internet connection which processes the transaction using your acquirer

5. The Handpoint gateway receives a response from the acquirer and forwards the

encrypted response to its internet connection

6. The POS app forwards the encrypted response to the HiLite card reader via Bluetooth

7. The HiLite card reader reads the response, finalises the transaction and sends a receipt

to the POS app

8. Customer removes card and the merchant provides the customer the receipt through

the POS app

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