Fortinet FortiFone Manual de usuario

FortiFone

™

QuickStart Guide

for FON-450i/460i and FON-550i/560i

FortiFone™ QuickStart Guide

for FON-450i/460i and FON-550i/560i

July 29, 2014

27-400-166719-20140729

FortiGate®, and FortiGuard®, are registered trademarks of

Fortinet, Inc., and other Fortinet names herein may also be

trademarks of Fortinet. All other product or company names may

be trademarks of their respective owners. Performance metrics

contained herein were attained in internal lab tests under ideal

conditions, and performance may vary. Network variables,

different network environments and other conditions may affect

performance results. Nothing herein represents any binding

commitment by Fortinet, and Fortinet disclaims all warranties,

whether express or implied, except to the extent Fortinet enters

a binding written contract, signed by Fortinet’s General Counsel,

with a purchaser that expressly warrants that the identified

product will perform according to the performance metrics

herein. For absolute clarity, any such warranty will be limited to

performance in the same ideal conditions as in Fortinet’s internal

lab tests. Fortinet disclaims in full any guarantees. Fortinet

reserves the right to change, modify, transfer, or otherwise revise

this publication without notice, and the most current version of

the publication shall be applicable.

Technical Documentation docs.fortinet.com

Knowledge Base kb.fortinet.com

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Contents i FortiFone™ QuickStart Guide

Contents

Introduction........................................................................... 1

Phone Features......................................................................... 1

Requirements............................................................................ 1

About this Guide ....................................................................... 2

Flexible Key States ................................................................... 4

Display Layout .......................................................................... 5

Installation............................................................................. 6

Connecting the Phone .............................................................. 6

Attaching the Stand .................................................................. 7

Wall Mounting........................................................................... 8

Provisioning the Phone............................................................. 9

For internal use (connected to the office LAN) ................... 9

For external use (connected over the Internet) ................... 9

Advanced Configuration ................................................... 10

Using your Phone with FortiVoice..................................... 11

Accessing an Outside Line ..................................................... 11

Accessing Features ................................................................ 11

Voicemail ................................................................................ 13

Updating the Firmware ........................................................... 13

Troubleshooting.................................................................. 14

Regulatory and Safety Notices.......................................... 15

Radio Frequency Emissions ................................................... 15

FCC Compliance Statement ............................................. 15

Canadian Compliance Statement..................................... 15

European Union Declarations of Conformity .................... 16

Product Safety Instructions .................................................... 16

E-911 and use with Multi-Line Telephone Systems ............... 16

Privacy .................................................................................... 16

Limited Warranty ................................................................ 17

Introduction 1 FortiFone™ QuickStart Guide

Introduction

Phone Features

• Backlit LCD display (FON-450i/460i)

• Flexible keys with LEDs

• Message waiting with indicator lamp and tone

• Full duplex speakerphone

• Intercom paging

• Built-in two-port, 10/100/1000 Ethernet switch.

(10/100 on FON-450i/550i)

Lets you share a connection with your computer.

• Inline PoE support eliminates the need for power adapters.

• Ability to add two FortiFone FF-50e expansion modules for an

additional 24 keys.*

• Optional Bluetooth®module compatible with supported headsets.*

* Not available for the FON-450i/460i

Requirements

• SIP-based phone system such as the FortiVoice™ series of phone

systems or a VoIP service provider account.

• Ethernet or fast Ethernet network for connection.

• Power source

For Ethernet networks that supply in-line power:

• The network devices must conform to IEEE 802.3af

specifications for PoE (Power over Ethernet)

For Ethernet networks that do not supply power to the phone:

• Use only the power supply designed for the region you intend to

use the product. This adapter is rated with an output of 48v DC

at 0.3 A and a positive tip.

Introduction 2 FortiFone™ QuickStart Guide

About this Guide

This guide describes how to set up your phone for use with FortiVoice and a

brief overview of features. For detailed instructions, download the user guide

from http://docs.fortinet.com.

Figure 1: FON-450i/460i Front (above) / FON-550i/560i Front (below)

Introduction 3 FortiFone™ QuickStart Guide

Item Function

Softkeys — softkeys change function based on the state of

the phone.

Flexible keys — multi-colored LED keys that can be assigned to

engage and monitor lines, extensions or queues. They can also

be programmed as function and speed dial keys. Keys 1 and 2

are reserved for primary and secondary line appearance for the

extension. Keys 3–12 or 24 (for the FON-450i/460i or

FON-550i/560i, respectively) are programmable.

Navigation buttons and OK button

Left — view previous menu when return arrow appears in the

LCD menu. Press to go back to previous menus while in the

Configuration menu.

Right — see additional menu items when appears in the

LCD menu.

Up — view Call Log when phone is idle.

Down — access Phone Book while phone is idle.

OK— center button. Select current item or save value in the

Configuration menu.

Configuration — access the Configuration menu.

Voicemail — access voicemail status and messages.

DND — toggle do not disturb on and off.

Headset — toggle the headset on and off-hook.

Volume control — adjust ring, headset, handset, and speaker

volume.

Transfer — transfer a call.

Hold/Retrieve — place or retrieve a call on hold.

Mute — mute and unmute the microphone during calls.

Speakerphone — engage the speakerphone and hang up after

the call.

Introduction 4 FortiFone™ QuickStart Guide

Flexible Key States

Flexible keys assigned for line, extension or queue appearances will

monitor the status of those resources

Status LED Color LED Pattern

Incoming call Green Flashing approximately once

every 1/2 second

Line in use on this phone Green On solid

Call on hold at extension Green Flashing approximately once

every second

Line/extension/queue

ringing

Green Flashing approximately once

every 1/2 second

Line/extension/queue

in use

Red On solid

Line/extension/queue

on hold

Red Flashing approximately once

every second

Extension/line not

registered

Red/yellow Alternating red and yellow

Do not disturb (DND)

enabled

Yellow On solid

Introduction 5 FortiFone™ QuickStart Guide

Display Layout

The bottom line shows choices associated with the three context-sensitive

softkeys located just below the display.

On an FON-550i/560i, the top-bar status line displays icons, date and

time. Below is a list of icons and their meaning.

LAN or Network connection. Indicates the status of the LAN

connection to the IP phone. If the icon is blinking, check the LAN

connection.

PC port. Indicates a device such as a PC is connected to the PC

port of the IP phone.

Bluetooth. Indicates the optional Bluetooth module is properly

installed with no headsets paired to the phone. When blinking

rapidly, the phone is searching or attempting to pair with a headset.

Bluetooth paired. Indicates one or more (maximum 5) headsets are

paired with the module but none are active. When blinking rapidly,

the phone is attempting to pair or connect a headset.

Bluetooth connected. Indicates a headset is connected to the

FON-550i. When blinking rapidly, the phone is searching or

attempting to pair or disconnect a headset. When blinking slowly,

the Bluetooth headset is in use.

Installation 6 FortiFone™ QuickStart Guide

Installation

Connecting the Phone

The figure below shows the cable connections for your phone. The LAN

and desktop PC connections employ standard Ethernet cables terminated

with RJ-45 connectors. The phone supports Power over Ethernet (PoE) in

accordance with the IEEE-802.1af Class 2 standard. When connected to a

PoE compliant LAN port, the phone derives power from the port. If the

LAN port does not support PoE, use the AC/DC adaptor (sold separately).

The handset connects to the base with the coiled handset cord.

Figure 2: Phone connections

Wiring Chart

1 LAN Connect the LAN port to the network with the provided

Ethernet cable.

2PC Optionally connect your desktop PC to the PC port on

the phone with an Ethernet cable (not supplied).

Installation 7 FortiFone™ QuickStart Guide

Attaching the Stand

The angle of the phone is set by the attachment of the provided stand in

one of two positions (30° or 55°).

To attach the stand,

1. Choose the desired angle for the phone.

2. Align the tabs on the stand with the notches in the base of the phone.

3. Push the stand upward in the slot as far as it can go until properly

attached.

Figure 3: Installing the foot stand

55° angle 30° angle

3 Power If the LAN port supports PoE, the power adapter is not

required. If PoE is not supported on the LAN, connect

the power adapter to the power jack on phone.

4 Headset Optionally connect a headset to the RJ22 headset jack

on the phone. We strongly recommend the use of an

amplified headset.

5 Handset Connect the handset cord to the handset and the

handset jack on the phone.

Wiring Chart

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