Fortinet FON-860i Manual de usuario
FON-860i Telephone
User Guide
FON-860i Telephone User Guide
March 14, 2013
27-400-170921-20130314
Copyright © 2013 Fortinet, Inc. All rights reserved. Fortinet®,
FortiGate®, and FortiGuard®, are registered trademarks of
Fortinet, Inc., and other Fortinet names herein may also be
trademarks of Fortinet. All other product or company names may
be trademarks of their respective owners. Performance metrics
contained herein were attained in internal lab tests under ideal
conditions, and performance may vary. Network variables,
different network environments and other conditions may affect
performance results. Nothing herein represents any binding
commitment by Fortinet, and Fortinet disclaims all warranties,
whether express or implied, except to the extent Fortinet enters
a binding written contract, signed by Fortinet’s General Counsel,
with a purchaser that expressly warrants that the identified
product will perform according to the performance metrics
herein. For absolute clarity, any such warranty will be limited to
performance in the same ideal conditions as in Fortinet’s internal
lab tests. Fortinet disclaims in full any guarantees. Fortinet
reserves the right to change, modify, transfer, or otherwise revise
this publication without notice, and the most current version of
the publication shall be applicable.
Technical Documentation docs.fortinet.com
Knowledge Base kb.fortinet.com
Customer Service & Support support.fortinet.com
Training Services training.fortinet.com
FortiGuard fortiguard.com
Fortinet Technologies Inc. Page i FON-860i Telephone User Guide
Table of Contents
Introduction.................................................................. 1
Phone features ................................................................. 1
Codecs and protocols ...................................................... 1
Parts list............................................................................ 2
Installing the FON-860i................................................ 7
Installing the base............................................................. 7
Installing the handset charger .......................................... 9
Installing the batteries .................................................... 10
Charging the batteries .................................................... 11
Registering handsets with the base ............................... 11
Using the handset charger ....................................... 12
Using the handset itself ............................................ 12
Deregistering a handset from a base ............................. 13
Viewing all handsets registered with a base .................. 13
Checking and updating firmware ................................... 13
Checking the current firmware version..................... 13
Checking for firmware updates ................................ 14
If there is no Internet access at this location ...... 14
If there is Internet access at this location ........... 14
Configuring the FON-860i as an IP extension......... 16
Configuring the FON-860i for use within the office ........ 16
IP Extension Details area.......................................... 18
Configuring the FON-860i for use outside the office...... 19
Checking the firewall ................................................ 19
Selecting the extension ............................................ 20
IP Extension Details area.......................................... 22
Configuring the external IP extension handset......... 22
Configuring the handset ........................................... 24
Enabling auto answer mode........................................... 24
Fortinet Technologies Inc. Page ii FON-860i Telephone User Guide
Changing the display contrast........................................ 24
Restoring the default display contrast............................ 24
Changing the audio settings........................................... 25
Using the FON-860i ................................................... 26
Using the speakerphone ................................................ 26
Adjusting the handset volume ........................................ 26
Locking and unlocking the keypad................................. 26
Activating silent mode .................................................... 27
Typing text and numbers................................................ 27
Inserting a symbol .......................................................... 27
Changing the input mode ............................................... 28
Making and answering calls ..................................... 29
Calling an outside number.............................................. 29
Calling an extension ....................................................... 29
Calling a voice mailbox................................................... 29
Making a call using a system speed dial number .......... 30
Calling the receptionist................................................... 30
Making a call using contacts .......................................... 30
Making a call using the call log ...................................... 30
Making a call using redial ............................................... 31
Making a call using a speed dial number ....................... 31
Making an emergency call.............................................. 32
Making a conference call................................................ 32
Making an analog call..................................................... 32
Answering a call ............................................................. 33
Answering call waiting .................................................... 33
Answering a queued call ................................................ 34
Picking up a call for any extension................................. 34
Picking up a call for a specific extension ....................... 34
Answering an analog call................................................ 34
Fortinet Technologies Inc. Page iii FON-860i Telephone User Guide
Rejecting a call ............................................................... 35
Muting a call ................................................................... 35
Ending a call ................................................................... 35
Caller ID .......................................................................... 35
Using the FON-860i with a traditional phone line........... 36
Holding and transferring calls .................................. 37
Placing a call on hold ..................................................... 37
Taking a call off hold ...................................................... 37
Transferring a call ........................................................... 37
Attended transfer............................................................ 38
Parking calls and paging........................................... 39
Parking a call .................................................................. 39
Retrieving a parked call .................................................. 39
Two-way intercom paging.............................................. 39
One-way group paging................................................... 40
Overhead paging ............................................................ 40
Voicemail .................................................................... 41
Setting up voicemail ....................................................... 41
Checking voicemail using the FortiVoice feature code .. 41
Checking voicemail using the voicemail menu............... 41
Controlling message playback ....................................... 42
Other features ............................................................ 43
Toggling do not disturb mode ........................................ 43
Attaching an account code to the last call ..................... 43
Call log........................................................................ 44
Viewing numbers in the call log...................................... 44
Contacts ..................................................................... 45
Adding a contact ............................................................ 45
Choosing a contact ........................................................ 45
Fortinet Technologies Inc. Page iv FON-860i Telephone User Guide
Deleting a contact .......................................................... 46
Editing a contact............................................................. 46
Changing the ring tone for a contact.............................. 46
Changing the default number for a contact ................... 47
Specifying a speed dial number for a contact................ 47
Adding a call log number to contacts ............................ 48
Adding a call log number to an existing contact ............ 48
Creating a group............................................................. 48
Editing a group ............................................................... 49
Adding a contact to a group........................................... 49
Deleting a group ............................................................. 49
Removing a contact from a group ................................. 50
Changing a ring tone for a group ................................... 50
Troubleshooting......................................................... 51
Appendix A: Optional configuration methods......... 56
Configuring the FON-860i as an analog local extension 56
Configuring the analog local extension handset ...... 57
Configuring the FON-860i as a standalone IP phone..... 58
Configuring a static IP address ...................................... 58
Configuring the voice settings........................................ 59
Legal ........................................................................... 60
Limited warranty........................................................ 61
Index ........................................................................... 62
Fortinet Technologies Inc. Page 1 FON-860i Telephone User Guide
Introduction
Congratulations on your purchase of the FON-860i Cordless DECT
Phone!
This guide describes how to install, configure and use your new phone with
a FortiVoice system. Read the installation section from beginning to end.
The rest of the guide shows how to use the features. For more information,
visit the support section at http://www.fortinet.com/fortivoice.
If you require technical support, have your serial number and MAC
address (found on the bottom of the base) ready when contacting us.
For inquiries concerning telephony services, contact your Internet
Telephony Service Provider (ITSP). For inquiries concerning your
broadband connection, contact your Internet Service Provider (ISP).
Phone features
• Multiple handsets per base with support for multiple bases.
• Call transfer, hold, park, unpark, pickup, conference, do not
disturb and page.
• Call log and contacts.
• Superior sound quality with mute, volume controls, ring tones,
speakerphone and 2.5 mm headphone jack.
• Telephony via Internet and PSTN/POTS.
• Indoor range up to 150 feet (50 m).
Outdoor range up to 1000 feet (300 m).
• Talk time up to 10 hours. Standby up to 200 hours.
Codecs and protocols
• Enhanced G.711 (64 kbps, A-law & µ-law) and G.729A.
• ILBC (Internet Low Bit Rate CODEC) (RFC 3951/RFC 3952).
• SIP (Session Initiation Protocol).
• ToS (Type of Service).
• DiffServ (Differentiated Services tagging).
• IP sound quality: GIPS NetEQTM.
Fortinet Technologies Inc. Page 2 FON-860i Telephone User Guide
Parts list
In addition to the FON-860i Telephone Start Guide and FON-860i
Telephone User Guide, the following items are included in your
FON-860i package. Check this list before installation to ensure that
you have received each item. If you are missing any items, please
contact your system administrator or reseller.
Figure 1: Parts list
Base
Power adapter for base
Power adapter for handset charger
FON-860i handset
and belt clip
Handset charger
Telephone cable Ethernet cable
Rechargeable Li-ion battery
BATTERY PACK
FOR G355 / G955
3.7v 650 mAh Li-ion
- Do not disassemble,
customize or shortcircuit
- Do not place battery in re
or heat the battery
CAUTION
Fortinet Technologies Inc. Page 3 FON-860i Telephone User Guide
Figure 2: Handset — front view
OK key
used to select menus
and options
Earpiece
Microphone
Navigation keys
used to scroll
through menus
Color display
Red Phone key
used to end calls,
leave menus and turn
the handset on or off
key
used to send a
ash/recall signal.
Press and hold
for 2 seconds
Keypad
used to dial numbers
and enter characters
Green Phone key
used to place
a call
Star key
used to access
FortiVoice features,
capitalize letters
and enter numbers
Softkeys
used to select
context-sensitive
options
Fortinet Technologies Inc. Page 4 FON-860i Telephone User Guide
Figure 3: Handset — side view
Loudspeaker
for speakerphone
Volume keys
adjust audio and
ringer volume.
Pressing the +key in
Idle mode shows the system
status of the phone
(MAC address, IP address,
software version and
handset ID).
Speakerphone
activation and
deactivation key
Headset jack (2.5mm)
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