7
15
Troubleshooting
If your device turns off before the 20 minutes are up, or when the device is set down on a table or lightly jarred
or tapped, re-insert the batteries. Sometimes the batteries will misalign with the metal receptors in the battery
compartment and as a result, the device will turn off when lightly jarred or tapped.
If the green “ON” light does not illuminate when the device is turned ON, first turn the device completely OFF by
rotating the dial clockwise until you hear a click, then try turning the device ON again. Replace the batteries with
fresh ones if you are still having this issue.
If the yellow indicator lights (1-4) do not illuminate, be sure the sponges are new, clean and thoroughly wet.
The hair / skin beneath the sponge electrodes must also be sufficiently wet. People with thick hair may have
more difficulty wetting the hair enough to cause the electrodes to conduct.
To test if the electrodes are working, press the two sponge electrodes together (like an “Oreo cookie”), turn the
device ON (green light flashing), and, while continuing to squeeze the sponge electrodes together, continue dialing
up (counterclockwise) until you see the yellow lights illuminate.
If the yellow lights illuminate when you test them but not when you have them in use on your head or body, then the
wetness of the sponges / hair / skin is insufficient or the tightness of the headband or strap holding the electrodes
in place may be insufficient. Make sure the headband or strap provides a snug fit. If the headband or strap is not
pressing the electrodes firmly enough, adequate conductivity may not occur. Press the wet electrodes firmly while
the device is on and see if this causes the yellow lights to illuminate. If they illuminate, you will need a smaller
headband or to tighten the strap.
If your device beeps throughout the treatment session, or fails to beep at the end of the session, replace the
batteries.
If, after trying the above suggestions, you are still having trouble with your device, call us at (800) 692-4380 or email
us
at
[email protected].
If
we
cannot
fix
your
problem
over
the
phone,
we
will
repair
or
replace
your
device.
If you are required to return your device for repair or replacement, you will be responsible for shipping it to us.
We will repair or replace the device for free if it is still under warranty, and ground ship it back to you at no cost.
In-person drop offs by customers are not accepted at our administrative offices in New York City.
